Absolutely disappointed by this experience.
This business engaged us under a signed agreement to professionally film and edit content for their brand. We organised the shoot, filmed the project, edited the videos, delivered the content, discussed revisions, and even provided the raw footage when requested as a gesture of good faith.
After receiving the work, they refused to pay the remaining 50% balance and instead disputed the payment entirely.
What makes this even more frustrating is that the complaints only came after delivery and after they had already received the files. The concerns raised were about small background details inside their own warehouse during filming, despite the footage being reviewed and approved on-site with her husband before delivery. We were still willing to make reasonable changes and work through things professionally.
Instead, communication stopped completely. Calls were ignored, emails went unanswered, we were blocked from further contact, and at the same time the content continued being used publicly for promotion and advertising.
There is a huge amount of work that goes into production behind the scenes, planning, equipment, filming, editing, revisions, delivery, and time away from other projects. To receive the work, keep the raw files, dispute the payment, and then cut off communication is honestly one of the most unprofessional experiences we've dealt with.
Creative businesses deserve to be treated fairly, especially when work has been completed and delivered exactly as agreed under a signed contract. read more
