My mother passed away recently, and I've been making the arrangements to bring her body back to…read moreCalifornia, all by phone. Rusty was very helpful and caring, and made this whole process smooth. He also gave me a great deal on a casket. Great service, would highly recommend this business.

From the owner: Funeral and Cremations. Helping familes when they lose a loved one and guiding them during the…read morecomplete process of making funeral arrangements.

Been trying for three days to get someone to return my messages/calls! Left two online messages and…read moreeven called, what apparently is some kind of answering service, gave them my info and was told someone would call me shortly. Now day four and still crickets. Very disappointed given the number of services I've attended there through the years and all the positive recommendations. But to their credit...called and actually spoke to someone at Johnson's Funeral Home...said their "guy" was at a graveside service but would call when he returned in a couple hours...never heard anything from them either.

While it may seem odd to be writing a review for a funeral home, I need to give them the highest…read morerecommendation. When my husband passed away, the most difficult days of my entire life, I could not have survived it without them. When I had to make that phone call and Brookes answered, I knew there was nowhere else I needed to call. I asked for a very untraditional service for my husband, and they made it happen. Any funeral I have attended throughout my life, I always pay attention to the people who are there working. From Brookes, Blake, the Harpers...they are the most patient, compassionate, caring, understanding group of people you could ever hope for during the most difficult moments of your life. Multiple people in our family are going to pre-plan with them. I can not recommend them enough, and thank them for everything they did for me, my husband, and our families.

The staff was very helpful. They found everyone I was looking for and even marked their location on…read morea cemetery map! Also, when ordering a marker for my uncle, everything was done with kindness and respect. And, the grounds are lovely and well kept.

From the owner: Celebrating each life like no other…read more Each one of us is unique with our own story to tell. As North America's largest provider of funeral, cremation and cemetery services, Dignity Memorial professionals excel at helping families create meaningful tributes that truly celebrate the lives of the individuals they represent.With an extensive network of more than 2,000 locations throughout the U.S., Canada and Puerto Rico, Dignity Memorial providers offer families personalized services and advanced-planning options to meet any need. From the simple to the extraordinary, your Dignity Memorial professionals are here to see that your special story is told.

Great service. Annette & Richard make it easy and so stress free. They also do Pre-Planning as well…read morein case you would like to prepare ahead of time & they pay attention to detail. They do personal cards, prayer cards, obituary cards, music videos for families, they also do finger print necklaces to remember your loved ones as well, and etc. Great groups to plan with.

From the owner: Celebrating each life like no other…read more Each one of us is unique with our own story to tell. As North America's largest provider of funeral, cremation and cemetery services, Dignity Memorial professionals excel at helping families create meaningful tributes that truly celebrate the lives of the individuals they represent.With an extensive network of more than 2,000 locations throughout the U.S., Canada and Puerto Rico, Dignity Memorial providers offer families personalized services and advanced-planning options to meet any need. From the simple to the extraordinary, your Dignity Memorial professionals are here to see that your special story is told.

The woman who answered the phone after hours was rude. They…read moregot back to me promptly however.

My mom was buried there in 2021 and even though my parents preplanned everything some questions…read morewere not asked due to it was necessary at that time. After my mom died, my father and I sat down with one of the staff to get her headstone. We had inquired about the vase but found out it would cost thousands of dollars more. The staff member told us at that time we were able to put whatever we wanted to on my mom's grave, so we decided not to purchase the cemetery vase that attaches to the marker. After my mom was buried, I went and purchased a beautiful angle, two solar lights, and had my husband make a very nice metal vase to put flowers in. Every time I would come back into town, I would go replace the flowers with a new set of artificial flowers. Everything was fine for over a year then suddenly, I went to visit and noticed that everything was gone. I went to the office and was told that they were enforcing the rules, and the only thing that could go on the graves were flowers that had to go into the "cemetery approved vase". If we put anything there, they would end up picking it up and disposing of it. They felt as though people were putting things on graves that were unnecessary. I of course explained what we were told when we purchased the grave marker, all they could tell me was sorry that it is in the paperwork. Understanding that the funeral home has rules and regulations we were misled during a time of difficulty and were told that we could put whatever we wanted to on our mom's grave. After all of this I did ask about purchasing "cemetery approved vase" and they told me they could give me a discounted price, but it still was over a thousand dollars, so I have not purchased one. This is upsetting because my mom loved flowers. One of the things we talked about when she was alive was to make sure I brought her flowers. Now when I come into town and go to visit her grave it is so upsetting. There is nothing there but her maker. No flowers, no angel, no nothing. I am sure my mother understands it is not my fault that we were misled but still the grave looks so empty and plain. The headstone is sinking in the ground, along with others around hers. The grass is brown and dead, as well as full of weeds and stickers. Going to visit your deceased loved ones should not be more depressing because of the way the ground are, but it is. Even my father has been staying away.

My mother passed away recently and was laid to rest with the care of Girdner Funeral Home. They…read moretreated her remains with respect and dignity and made every attempt to grant my sister's wishes about how our mother should be buried, while abiding by all established protocols and guidelines about proper burial procedures. Martha, in particular, was there to oversee the funeral itself. I was impressed with her courteous demeanor and professionalism. She helped guide funeral attendees to where they needed to go so that my family could grieve without unnecessary distractions. I highly recommend this funeral home to other families in the Abilene area.

I'm really disappointed in my visit yesterday I had they…read morespoke with me Never once was was I told I'm sorry for your loss or offered any kind of condolences for my friend who passed You know I just buried my father-in-law a year ago and and NORTHS FUNERAL HOME they told me sorry for your loss and more than once I was never asked about if we wanted to obituary if we wanted to service I was not offered any options was it because state was having to pay for the cremation? she said she didn't get involved in family business but was quick to ask me why our loved one sold his burial policy well that was personal family business you know my friend left the will and there's reasons he did what he did but I felt judged from the minute I walked in there because they'd already been talking to the daughter my friend was diagnosed with stage 4 lung cancer last year and I took care of him up to the day he died not his daughter I did not once as I offered any condolences or sorry for your loss I just don't understand why I was treated this way is it because I'm not the daughter? I'm just really disappointed in the services that I received she made it real clear she didn't get involved in a family business on my part but yet she did get involved in family business when she asked me why he sold the burial policy that he had that was family business and she got right in that and I didn't tell her about that so I think she judged but that's all right

They sound real nice, but don't let that fool you!! My Moms ashes were still at the funeral home 7…read moreweeks after she passed away. They said the delay was because they would have to drive the ashes to the cemetery in El Paso and it would be $1000 additional cost. Its very odd because, why would it take 7 weeks to realize this? Its also odd because they initially verified that mailing the ashes to the cemetery was not an issue, and easiest way to do it. And the most odd part is that I had originally offered to put in $1000 towards the services, but my offer was declined. I was treated like I had no right to have any say in the services. They only listed my sister (the one with the money, even though my $1K was rejected) as next of kin, so I was completely ignored in respect to my Mothers cremation and burial, even by the cemetery because they will only communicate with the listed next of kin. I was essentially erased from having any say in regard to anything related to my Mothers cremation and burial! My Moms caretakers, who are also family, were also completely disregarded by the funeral home. Lastly, the obituary was supposed to be in the El Paso newspaper, but now its just on their website because apparently that's $400 more. Oh, it turns out they did finally mail the ashes to the cemetery. I guess it wasn't a problem after all. I wonder what that $1K was going to be used for, and who it was going to? Very unprofessional and no consideration of the family's right to be involved. They only will cater to the person paying them. I guess its all about money in the end too!

I would give zero stars if possible. Do not use Shaffer Funeral Home. I can not believe what they…read morehave done to us. Tell you one thing and then they take free reign with your credit card. Shame on you Gary Shaffer.