Been trying for three days to get someone to return my messages/calls! Left two online messages and…read moreeven called, what apparently is some kind of answering service, gave them my info and was told someone would call me shortly. Now day four and still crickets. Very disappointed given the number of services I've attended there through the years and all the positive recommendations. But to their credit...called and actually spoke to someone at Johnson's Funeral Home...said their "guy" was at a graveside service but would call when he returned in a couple hours...never heard anything from them either.

While it may seem odd to be writing a review for a funeral home, I need to give them the highest…read morerecommendation. When my husband passed away, the most difficult days of my entire life, I could not have survived it without them. When I had to make that phone call and Brookes answered, I knew there was nowhere else I needed to call. I asked for a very untraditional service for my husband, and they made it happen. Any funeral I have attended throughout my life, I always pay attention to the people who are there working. From Brookes, Blake, the Harpers...they are the most patient, compassionate, caring, understanding group of people you could ever hope for during the most difficult moments of your life. Multiple people in our family are going to pre-plan with them. I can not recommend them enough, and thank them for everything they did for me, my husband, and our families.

Very disappointed in Mom's recent service. She had purchased her arraignments many years ago and…read morebecause it was already paid for I felt we got 2nd rate services. Director was inexperienced & made numerous blunders before, during and after the service. When I was called and asked about my satisfaction I gave specific issues. No one ever addressed said issues which makes me think that Johnson's Funeral Home either didn't hear my complaints or just flat didn't care. I would not recommend this Funeral home with other choices in town.

I've checked into Johnsons Funeral Home a few times and Yelp keeps asking me "What keeps you coming…read moreback?" well plain and simple. My West Texas relatives keep dying. Why else do you go to a funeral home? Now joking aside, the staff here seems to do a great job with all aspects of the funeral process. They make you feel at home and comforted. This is not a place you want to be but if you have to be at a funeral home, you could do MUCH worse. Sadly I will be back here far too soon.

The staff was very helpful. They found everyone I was looking for and even marked their location on…read morea cemetery map! Also, when ordering a marker for my uncle, everything was done with kindness and respect. And, the grounds are lovely and well kept.

From the owner: Celebrating each life like no other…read more Each one of us is unique with our own story to tell. As North America's largest provider of funeral, cremation and cemetery services, Dignity Memorial professionals excel at helping families create meaningful tributes that truly celebrate the lives of the individuals they represent.With an extensive network of more than 2,000 locations throughout the U.S., Canada and Puerto Rico, Dignity Memorial providers offer families personalized services and advanced-planning options to meet any need. From the simple to the extraordinary, your Dignity Memorial professionals are here to see that your special story is told.

They sound real nice, but don't let that fool you!! My Moms ashes were still at the funeral home 7…read moreweeks after she passed away. They said the delay was because they would have to drive the ashes to the cemetery in El Paso and it would be $1000 additional cost. Its very odd because, why would it take 7 weeks to realize this? Its also odd because they initially verified that mailing the ashes to the cemetery was not an issue, and easiest way to do it. And the most odd part is that I had originally offered to put in $1000 towards the services, but my offer was declined. I was treated like I had no right to have any say in the services. They only listed my sister (the one with the money, even though my $1K was rejected) as next of kin, so I was completely ignored in respect to my Mothers cremation and burial, even by the cemetery because they will only communicate with the listed next of kin. I was essentially erased from having any say in regard to anything related to my Mothers cremation and burial! My Moms caretakers, who are also family, were also completely disregarded by the funeral home. Lastly, the obituary was supposed to be in the El Paso newspaper, but now its just on their website because apparently that's $400 more. Oh, it turns out they did finally mail the ashes to the cemetery. I guess it wasn't a problem after all. I wonder what that $1K was going to be used for, and who it was going to? Very unprofessional and no consideration of the family's right to be involved. They only will cater to the person paying them. I guess its all about money in the end too!

I would give zero stars if possible. Do not use Shaffer Funeral Home. I can not believe what they…read morehave done to us. Tell you one thing and then they take free reign with your credit card. Shame on you Gary Shaffer.

My Mom purchased her prepaid, preplanned funeral with Gutierrez Funeral Chapels North in 2009. She…read morewent to be with the Lord in October 2011. The Gutierrez Staff were the absolute best. They made the process bearable and they were there for us 24/7. Whatever request we made, they did their best to accomodate us, never did an answering machine pick up when we called, they were always available. They were people of their word. I would give them a superb rating and highly recommend their services.

Shaffer's services were excellent with our family, even with all the extra emails and questions we…read moresent, checking on things, giving us peace of mind. Everything was taken care of. They were extremely friendly and polite. Verified everyone's identity before releasing anything to the family. They were also the most affordable place in town. Every service we requested was listened to, discussed, and done well. Thank you, Shaffer, for making this situation as easy as possible.

Shaffer is a joke. They released ashes to an estranged family member rather than the daughter they…read moredid business with. The daughter paid for the cremation, the visitation, and everything. Why did you release the ashes to someone other than the daughter you did business with? Without her consent? What is wrong with you? Adding more stress on top of her grief, how dare you.