They are absolutely fantastic. They really care about our animals, and go above and beyond to help…read morethem. I could not recommend them more!

This was our family vet years and years ago, and we stopped going because our concerns were ignored…read moreand our pets suffered for it. A few months ago, our elderly dog began seizing, and literally no other vet in town would see us except for this one. No need to make an appointment, just pull up and let them handle the rest. I was relieved to learn that they had a whole new staff, and at the moment everything seemed all right. Unfortunately, our little old lady passed away in their care, though I believe it was likely her time and they had tried their hardest to save her. Wednesday, December 8th, our regular vet who is located 45 minutes away performed a spay and mass removal on one of our cats. Around 6pm, she ripped out a staple and began bleeding and within an hour, she was stretched out on the floor, moaning and shivering. Our vet does not take emergency calls so we reached out to the last people who had helped us, assuming we could be seen especially given that they're 10 minutes up the road and all of their social media states that they're available 24 hours a day. That was the first lie. The woman who answered the phone could not have been in a bigger rush to hang up. She repeatedly asked if we were clients and I explained that they had treated our dog so we should still be in their files. She offered to page the after-hours vet then cut herself off and told me to call the "emergency number" instead. She was referring to the veterinary school at Mississippi State. When I pointed out that that's out of town and that we live right down the road from her, she interrupted with, "Oh, no, they're in Columbus." That was the second lie. As a tech working in a vet's office who regularly gives out referrals, I would expect her to know where they're located. I did call the number she gave me, and after getting nowhere, I called her back intending to ask that she page the vet since I now knew one was available. She picked up, waited a beat, gave the loudest, most dramatic sigh, then put me on hold without saying a word. I then had to explain the situation to a second tech who had no problem taking my number and having the vet on call contact me. I then of course had to explain for a third time what was happening and ultimately was told that it was most likely a bad reaction to either the anesthesia or the painkillers and to get ahold of our regular vet in the morning. If it weren't for the fact that it looks like our baby is going to be okay, I would give this place absolutely zero stars. I truly believe that the doctors are good people, and that means a lot, but at least one member of their staff needs a swift, hard kick in the ass. You have no business working in this industry with such a disrespectful attitude. How they manage to book patients with that woman handling the phone, I have no clue. It's also wrong to advertise that you are open all day, every day when you apparently close the doors at 7pm to anyone who isn't a "current client." Change your hours, discipline your staff.

The front desk lady is fake-nice, which is the same as rude. Might consider having someone more…read moregenuine as the first point of contact, Couldn't process a card because they were running their month-end reports on the computer, an hour and a half before closing. Seems like a process you complete when you're closed, or close to that time. Gave the option to return the next day. No apologies for any inconvenience, just a bit of condescending explanation. I'll just go somewhere else that values customer service and customer experience.

I have used this clinic for at least 15 years. the entire staff is friendly and helpful. they are…read moregentle and kind with the animals as well as the pet owners. my waits are always reasonable. I enjoy taking my pets here.

Horrible vet! My dog has been going for about a year. He has always had issues in his ears and skin…read more- they kept telling me it was just allergies and completely brushed it off. Come to find out he has a severe infection after another vet saw him and ran some tests. If you care about your dog, do not take them to Best Friends Animal Hospital.

We were traveling and needed to get some surgery for our dog; unfortunately, the doctor was…read moreunavailable, but the staff at BFAH was able to steer us to a local provider who was absolutely perfect. Can't thank you enough, BFAH-- very professional, and we are very pleased!

Sign says they close at 5:30, yet they are ALWAYS closed just before that. Maybe every clock I've…read morebeen around is wrong. ‍ I just know where I work if the signs says you close at 5:30 that's not to indicate....we lock up earlier so we can walk out at 5:30 on the dot. Some of us get off work at 5 or sometimes a little after since we don't lock the doors before closing time and by the time we hit traffic 5:20-5:30 is the best we can do. If you don't want to see me and help me between 5:20 and 5:30 then change your sign PLEASE! That way I don't drive all the way across town as fast as I can for absolutely NOTHING!!!

Allie is fantastic. She is really the only reason I use this vet. Overall I am pleased with the…read moreservice however they are often rather expensive.

I was super impressed with the care they gave my fur baby today . She was a brand new patient, and…read morethey were very informative and professional. The staff is very friendly and professional. I would definitely recommend them to anyone . Thank you for your care and compassion for our animals .

I love to take my dogs to the clinic. They are so nice and helpful. I feel my animals are in good…read morehands and really concerned and always take good care of my pets. Would not go anywhere else , Love the doctors and the receptionists.

just adopted a puppy from these folks, through petfinder. only $40, and she's up to date on all…read moreshots, and gorgeous. everyone at the clinic seemed sad to let her go, but took our picture as we left. catahoula cur, 12 weeks old. rescued from mites, and scabies, and nursed to health, and now a family member. love her. we renamed lil darla "lulabelle". thank you for rescuing animals, posting them for adoption, and holding her for me. she's lovely. good for y'alls.

Don't like them. I overlooked the slightly higher price for service, and the unfriendly manner…read moreabout them, but this vet stood me up twice for my appointments, and I had to drive 50 plus miles. He has a select group of rancher buddies that he takes care of and just leaves his office when they call. Instead of his wife calling me, whom runs the office for him, and letting me know there'll be a delay, they could care less. Their answer, "well you're welcome to leave your pet or you can wait" very nonchalantly and acted like she didn't care that I left. I'd rather drive the 100 miles to Broken Bow where I get better service. I'll never go here again.

We Use to use them when we lived here. We used them for…read moreboarding to always was happy with boarding service. Usually was able to get an appointment very quickly doctor was alway very good with pets

Knowledgable, compassionate, caring. Top notch. Willing to work with you to provide the best care…read morepossible.