Although I believe my experience may have been an isolated incidence, it speaks to the underlying culture of this location and should be shared.
Shakey's bathroom are beyond reproach in terms of cleanliness and amenities. The food we ordered was good, and the lobby was clean and well organized.
The issue I experienced was extremely poor service. Once we got seated, our server pretty much forgot us. After about 15-minutes we waved our menus until someone came over and took our order. It was a completely different person.
We can understand that slight oversight in ordering because it was Friday night and getting moderately busy. Shortly after ordering we got our food. Everything tasted great. One issue was our chicken and spuds basket only had five pieces of potatoes to go with three pieces of chicken. Not what one would expect.
During our dinner, no one came over to check on us or see if we needed anything. That is kind of common outside of the USA, so we weren't too concerned. But after we ate our dinner, no one came brought us our check.
We were seated at the back of the restaurant at the end of a line of booths. It's not exactly a large lobby nor is the booth obstructed by a wall or a beam. It was just poor service.
This is the issue that is most infuriating because other guests were being brought their checks and/or "doggie bags." Several of those guest were in close proximity to us. We were simples overlooked or ignored.
After about 20-minutes we got up and walked to the entrance and waited for a host. We could have easily walked out and not paid. That is how unnoticed we were. Finally an employee walked up to us, the original one that seated us, and asked if we wanted seated.
We finally paid our bill and asked to speak to a manager. I'm not sure we spoke to a manager, a lead server, or just someone trying to hide any issues from management, but an employee did show up.
I explained our problem. The reaction we got from the "manager" was aloof. I explained my concerns and issues and he looked at us with a bored sleepy expression. He just kept repeating "sorry sir." He didn't offer an explanation, nor attempt to make it right by seeking to address the issues. He did nothing to keep our business for a future date.
I don't think I'll go to Shakey's again. read more