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    Shana O'Brien-Vancouver's Redheaded

    5.0 (1 review)

    Services - Shana O'Brien-Vancouver's Redheaded

    Buyer's agent

    Listing agent

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    12 years ago

    Shana is amazing, nice and hard-working!! Everything I could've hoped for.

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    Ross Pacific Management

    Ross Pacific Management

    (22 reviews)

    I rented from Ross Pacific and was so happy to have them out of my life, or so I thought. Just…read morebought a home that was previously rented through them and they are still just as bad, if not worse. They will treat you as any other property management company would until 1) a homeowner brings something up 2) you decide to move (which you inevitably will) 3) you call them out for not following through with something on their end. On multiple occasions while renting we found them sitting in their cars outside of our house checking on the property (no notice given whatsoever, even though 24 hour notice is legally required), they failed to give the renters of the house we were purchasing proper notice regarding moving out, pushing back our closing date 3 weeks (even though the homeowners had notified them and the renters far in advance), they never followed through on their end regarding lawn care, but then harassed us and refused to re-rent the property we were in because we didn't realize that 'basic' lawn care included precisely edging the lawn, removing our vegetables from the garden weeks before we had planned on moving, removing grass that had grown between paving stones, and cleaning all surfaces of moss (we mowed our lawn on a regular basis). They will always side with the homeowner, blaming and harassing you for things without waiting to hear your side whatsoever. No matter how perfect a property is, run as fast as you can, do not rent from Ross Pacific, I guarantee you it will not be worth it!

    The customer service was not satisfactory! The person who answered phone was not knowledgeable…read moreabout criteria for application! I was on hold for the property manager to get more information! The manager answered my questions but she made me feel I was not qualified and ended the call abruptly! I was more professional and said ok have a great day! I wouldn't handle business with anyone who didn't have answers right off and be escalated to another and didn't sound confident! At least I ended the call with a positive tone!

    Shana O'Brien-Vancouver's Redheaded - realestateagents - Updated July 2026

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