We have had some furnace problems in the past, and they were good. But when our furnace went out during this extreme cold, they were wonderful in getting our new furnace installed, the next day! read more

When my furnace went out... I called and got ahold of shanklin.. they set up a free estimate... saw what I had... made recommendations without pushing... when I was approved, they gave me a time and date... the were on time very respectful... the guys showed up and started immediately... no waiting for an hour.. they came in and took care of business... even loved on my pups... very informative and didn't pay me no mind when I had like a million questions.... love the new furnace and A/C... when they pulled the old furnace they found broken fins... thank you again shanklin... read more

Our a/c went out. I called and spoke with Jody, she was very pleasant and helpful in finding a time slot that worked for me. Tom came at specified time to look it over. As it turned out, the HVAC was 29 yrs old. He had to send us a sales rep. Kevin was there the next day. The financing was very smooth and easy, I completed it right on my cell phone and was approved right away. The installers, Nate and Phoenix, were here around 8 am and was finished and cleaned up by 2pm. I was very surprised they had removed and installed everything in that time frame. The price was competitive, but they have coupons on their website. While searching through the webpage, i noticed they also have plumbing and electrical services. I know Shanklin is who i will call for those as well. Every interaction, from the 1st phone call through the installers leaving, was professional and knowledgeable. I just want to thank all of you! read more

I wish I could give it no stars but I will stick with one. the only good thing about this company was that they came out so quick. our thermostat for our heat was corroded.. we then bought one that we didn't realize wouldn't work with our house and it just didn't work. so we called Shanklin and we asked if there was a fee to come out and look at it "oh no there is no fee for our tech to see what is wrong. you only get charged when you have our tech do anything" okay great. tech comes and tells us we bought the wrong thermostat and we needed a battery operated one which will run us $90. we asked if that included his fee to install and he said "no it will add up to $300". we politely declined and he asked for the $125 fee for him coming out and we explain we did not know they charged that. didn't charge us but took our information to call us when he got confirmation that they'd have to charge us. gave us a whopping $25 discount and still had to pay $100 for shanklin to lie to us not once but twice. oh - I bought the battery operated thermostat @ Home Depot for $31.86 (that includes taxes) & got it done by saving $270 not working with Shanklin read more

We have worked with several AC companies over the years & have been working with Shanklin since we arrived in Ohio three years ago. Recently, I noticed there was something slightly off with the AC so I called and left a message at night. By 7:45 am Brooke from Shanklin had called us back and by 1 pm Tom was out. Tom spent an hour at the house and diagnosed and fixed the issue and I wasn't charged because it was seen as a follow up from a previous appointment not too long ago. The honesty, conscientiousness, competent work & kindness are all big reasons we have gone to Shanklin for our AC/Heating needs! read more

we had a new furnace and air conditioner installed 3-4 years ago. we also subscribed to their maintenance program where they come out every year and do a check. they came out this year and told us that we needed to have $3000 more dollars of work done, as the "blood pressure" of our furnace is too high. I was not happy as we did not make any specifications when they sold us their products. we trusted them to install what was needed for our home. I called and talked with a manager, explaining that we should not have to pay for their mistake in not installing what our home needed. the manager was not super helpful and even took a very snippy tone with me, but in the end, he felt they could so some work, at their cost, that would fix the problem. The day the work was to be done, the tech tells us he doesn't know what he is supposed to do because the only note he has is "wife is not happy" I could not believe how unprofessional this company is. The work wasn't done, the answering service employee is super sweet but unfortunately she's just lip service. nothing has been done, no follow up, no apology for insulting the client, and just plain unprofessionalism. They obviously don't stand behind their products, and in my opinion, don't respect women. our disappointment is immense. when you spend over $10,000, you expect better and I would NEVER recommend this company. read more

This family owned business is one of the best I have ever dealt with. They exceeded my expectations at every touch point. I spent 45 years in luxury automotive dealership service departments so I know how hard that is. This was a service visit on an older furnace with an intermittent problem. It proved difficult to diagnose and ultimately unsafe. Trust was the result of walking through that process and we now have a new, safe, warranted furnace with all the accessories I personally requested. It was quickly and professionally installed, priced fairly and working perfectly. I then decided a hundred plus year old home should probably have its ducts cleaned and they did a wonderful job at that. Highly recommended. read more

Amazing from start to finish. My husband and I are sick and our heater went out. We finally got to the point of needing help, dreading an emergency fee. George immediately called me back after we left a message and was here within 20 minutes. He had everything fixed within a half hour from entering to leaving. He was professional, courteous, and kind, and the cost was reasonable. As we just moved to the area, we didn't know who to call. Thanks to a Google search and previous reviews, we're now customers for life. read more

When you are making a large investment for your home, choosing a family owned business with a great service reputation should be a priority. We had an older HVAC system and had Shanklin service the units a few times. Always very professional, on time, and trustworthy. Finally needed to replace the whole system. We could not be happier with the urgent service, detailed install, and reasonable pricing. Highly recommend. read more

I've used Shanklin Heating and Air Conditioning for a few years now. I signed up for their maintenance program. They are very timely with scheduling appointment and arrive on time. They've always been courteous and done a complete job. No high pressure sales - just good sound advice and things to consider for the future. Happy Customer! read more

Shanklin came out and fixed our heat in a hurry. They were prompt and fair priced. Would recommend to anyone. Thank you.

Brian Easterling performed my furnace PM and as usual did a fantastic job. Friendly, on time and answered all my questions. I highly recommend Shanklin for all your heating and cooling needs. read more

Called this morning and later that evening Scott was out to our place to help. Did not try to sell me a new AC unit but did some problem solving to find the easiest solution. I highly recommend Shanklin....Fair, Honest and Reliable is how I can best describe them. read more