They play with your time a lot. They schedule an appointment months in advance and send you a text…read moremessage with the appointment date and time. Then the day before the appointment, they call and give you a different time to confirm and say their system shows something else, even though I always had proof of the correct time on my phone. This has happened to me more than once. Today they made me wait for an hour and a half. It wasted my time and was very disappointing. It is extremely unprofessional and disrespectful of patients time. This is the worst service I have ever experienced in my life. The manager responsible for these repeated scheduling issues should be held accountable, This level of disorganization and disregard for patients time is completely unacceptable! I'm changing to a different dental office and will never come back here again.

Get a second opinion!! Went here as I had a new insurance…read moreprovider, I would have been out of network at my original dentist. Husband and I were told we needed certain procedures done, three for him and one for me, would have cost thousands of dollars, after insurance. I called my original dentist (been seeing him for years) they got us in quickly and they even had the X-rays aspen took. They didn't see anything that needed to be done. Aspen said my husband needed root canal, only to find out it was something in gums. (original dentist found it), What Aspen said I needed done was to cut off my crown on a tooth that had a root canal, to see if there is bacteria under it, they zoomed in on my crown to make it look like I had a big hole in the crown. Turns out it was just the way it was cut (again original dentist figured it out). Original dentist went back on X-rays to when my crown was first put on. Aspen should have done that. Even if we had all the procedures done, it would have been way less out of pocket at my original dentist. Red flags went up. This was a year ago. No issues with any of the teeth aspen said we needed to have work on. They just want you to open up your checkbook.