The clasp on my favorite bracelet broke the day before I was heading on vacation. I asked if they…read morecould fix it and they did everything they could to have it fixed for me, even though it usually takes a few days. I was able to bring it with me on vacation the next day

I had a gold chain necklace that snapped so I called Bianca's and asked how long it would take to…read morefix and how much it would cost. They said one week and $30-45 depending on the type of gold. I came in on a Saturday to drop it off and they tested to see what type of gold it was (18k) so it was $45. I signed the slip and left it in their hands. The following Saturday I called them to ask when I can expect it to be done and they said they were working on it at the moment and should be done and cleaned up before they closed. I ended up picking it up the following business day and the repair was great, the weld is super small and you can't tell unless you look at it closely. Would come back for any other repairs, if needed.

Mike repaired three clocks for me, a Grandfather clock, a coil driven wall clock, and a small…read more"cuckoo" clock with no cuckoo but bell. He did a fantastic job. Made adjustments later when needed and is a really nice guy. I can't recommend him enough

Not sure what is going on. I tried calling this business four consecutive times. First no answer or…read moremachine during business hours. Second someone picks up, says nothing and hangs up. Third time I get the same thing. Fourth time I get an automated message that the guy has a voice mailbox that hasn't been setup as of yet. Apparently, this guy doesn't want business. I apologize up front if this is a result of a technical phone problem, but as a customer it's frustrating.

I have had nothing but good experiences with this place…read more Started with the fiancé getting his daughter a grad gift - excellent prices for a new purchase. Wanted a modification to my wedding band, excellent craftsmanship and accomplished exactly what I wanted. Gold prices were up but still felt I received a fair price. Went in today to find fiancés wedding band. No pressure sales, in and out, and even found my wedding band. All good prices and both beautiful pieces.

Looked for a place open Sundays to replace my watch batteries. This is the closest open place that…read morecame up. It cost $40 to replace one watch battery and $50 for my second watch. I wasn't given any price when I dropped it off. The price to change a watch battery is outrageous! I was expecting it to be $20-30 at the most. They did an ok job but took several hours to get it done.

Very great experience! Quick and honest service for my watch resizing and friendly service. I will…read morebe coming back

I had the battery replaced on my watch. Not only was the service courteous and quick, but the…read morerepair cost was amazingly low! Bonus: he has a delightful collection of wall clocks hung around the place! If you need a watch repair, I happily recommend this shop to you!

First of all, I understand your frustration, but what I don't understand is how you generalized me…read moreinto a category of people who "modify" watches in a condescending way while just raising your voice the entire conversation. Raimond, please learn to be humble, respect your dad, and also learn how to treat/respect your customers. Heads up to anyone bringing an expensive watch or a lower priced watch to this shop, Raimond the son will not care if he leaves dust in your watch and just blame it on manufacturing defects as an excuse of his lack of craftsmanship. Also, I didn't even notice the scratch you left on my watch from swapping the glass and this plus that whole situation that happened is why I am leaving a one star. You are not competent to be repairing watches if you can't swap a crystal without leaving dust in the watch and scratching the watch in the process. I brought in my new Seiko watch that I had purchased weeks prior to changing out the crystal. Paul the shop owner said it would be $40 and to give them a couple of days. The job was done hours later on the same day, but I picked it up days later. On arrival I inspected the watch in the shop for any dust and there was a lot. I gave it back to Raimond who had said his father Paul had swapped the glass and that he himself would remove the dust. I came back days later after it was done and I again inspected it. There was still a lot of dust so I told Raimond about it and this is where he got heated and started raising his voice blaming the quality of the watch and sapphire glass. He said "all you Seiko people who want to modify your watches always have something to say when you get your watches back. Of course you will see dust when looking at it under a macro lens". (I was looking at it with my bare eyes in the shop) I calmly talked to him telling him that it is not the watch face or crystal because before bringing it here it was brand new, I inspected it when I purchased it and it had never been opened before. He goes on yelling on how he got into an argument with his dad on how his dad who swapped the crystal first should have done a better job. He then brought up how some Rolex have defects and that my watch since it is a Seiko, is guaranteed that it will have defects. He kept going on about how it was not dust and it was the watch face or the crystal. This entire time his father Paul is sitting next to me while his son is yelling and I was not trying to argue with this man in front of his dad who is a lot older. I felt sorry for Paul and how his son Raimond handled this situation. Eventually we did not get anywhere, Raimond said he would not open it back up because he was set on that it was manufacturing defects on the watch face or crystal. For future customers hopefully this review is a warning on how Raimond treats his customers. Paul seemed like a cool guy when I met him on the first day that I dropped off my watch. Raimond, if you don't have the skill to do a job like this just tell me and I will take it to another watch shop instead of yelling at me and blaming it on manufacturing defects on the watch or crystal. Just own up to your mistakes like a grown man that you are and don't act like a child throwing a tantrum.

I brought in my Dad's watch he bought in the 1930's that I have always cherished. I used to watch…read morehim wind it as a child in the 1960's. A machinist & single, considering such an expensive watch must have taken him a long time to earn the cash to purchase such a beautiful time piece. He only wore it for special occasions. It is in excellent condition. Not a scratch on the watch crystal (face). The wind up stem broke about 6 months ago. I was devastated. Who could I trust to fix my dad's watch? The answer, Paul's Watch repair in Sacramento! 100 miles from Chico! A multi-generational watch repair business going back over 125 years in Romania and then brought over to the US where the family business has been located in the Sacramento area since 1989! Please read their history on their webpage. The watch wind up stem was replaced within a week and my dad's watch is good as new! The service provided to me by Paul Jr. was professional, courteous and this senior gentleman a few years older than myself, was kind and informative. BTW: We both look much younger than our ages! Paul patiently explained the mechanism of my watch that needed to be repaired. He also shared with me his knowledge of how to maintain the operation of a watch that has no battery or wind up stem. It continues to operate with motion. I have two of these watches. All while continuing to work on a repair of one of many watches they fix daily. Many arrive from other US states! I also met his son Raimond, who was busy in the back on watch projects. If you have a watch repair or would like an education or suggestions regarding your watch or watches in general, research no further! Take a drive to Paul's Watch Repair or mail your precious time piece to their business location for repair. You will not be disappointed! The cost for the repair of my Dad's watch was reasonable and they replace watch batteries while you wait, maybe 5 minutes!

I had the most wonderful experience working with Nicholas at Kenny G Jewelers at the roseville…read morelocation in the Fountains shopping center!!! My husband wanted to give me a ring upgrade for our wedding anniversary, and it was so fun and exciting to shop around and daydream about what I might want. I visited multiple jewelry stores, spoke with many sales associates, and spent a lot of time researching pricing, quality, and available options. Needless to say, I met a lot of jewelers throughout that process, but when I met Nicholas at Kenny G, his warm, inviting, patient, and completely no-pressure approach immediately stood out to me. Of course, I was interested in the beautiful jewelry and the knowledge he shared, but what truly captivated me was the level of customer service he provided. I actually took a picture of his business card and kept it in the back of my mind. After careful thought, I realized he was absolutely the person I wanted to work with to create this ring. I must admit, I can be a bit indecisive. I went back and forth a few times and made several changes regarding what I was looking for. Throughout the entire process, Nicholas remained patient, accommodating, and incredibly detail-oriented. He never once made me feel rushed or as if he was frustrated with my indecisiveness. I genuinely felt that he cared about my experience from start to finish. I'm so excited because I truly feel like I found my forever jeweler which feels good to have a "go to" person I trust. As long as Nicholas is there, he will continue to have my business because the customer service he provides is amazing. Not only was my experience with Nicholas a 10/10, but the product itself was also a 10/10. I did a tremendous amount of research both online and in person, and the pricing was absolutely beyond fair for the quality. I am thrilled with the ring I ended up with, the value I received, and the overall experience. I could truly go on and on about how wonderful this experience was. I would 1000% recommend Nicholas at Kenny G. Everyone I interacted with there was pleasant and professional, so I highly recommend Kenny G in general. But if you have the opportunity to work with Nicholas specifically, you will not be disappointed. He is a family man, patient, accommodating, knowledgeable, and genuinely committed to helping you find or create the perfect jewelry piece to become a treasured heirloom for years to come. For the record I wanted a solitaire 2.5ish elongated cushion ring and I provided photos of what I got. Hope this information helps your search of finding the perfect jeweler!

My wife and I stopped by to inquire about resizing my platinum ring. Instead of resizing, they took…read morea look and we opted to stretch it instead. They also polished both my ring and my wife's. They did all of this on the spot at absolutely no cost -- amazing service. Will definitely be back!

So Accommodating!!!!!! Always greeted with a Smile!!!!!! I had a treasure that was left to me…read morewhich needed some fixing and I thought there was no hope. Boy, was I surprised!!!!!! It turned out great and then they went over above by Shining the Ring that it Shines like it looks Brand New!!!! My Grandmother's Black Hills Gold Ring is so precious that I feel so complete again!!!! Thank you Jena V.

This business illegally charges sale's tax for services. If you are only obtaining services and…read moreare not purchasing an item, make sure they do not charge you sale's tax since sale's tax is only applicable to purchasing a materialistic item. This information can be verified with the California Department of Tax and Fee Administration - Publication# 73. I visited Legacy Jewlers to have my wife's rings resized. Upon the initial visit I met with one of the owners, Kevin who was very friendly and was able to assist us with determining the proper sizing of the ring. He mentioned it would take about a week to complete. The cost to resize (1 size down) a gold ring and platinum ring was $120. When picking up the rings I met with the other owner, Nick. He included sale's tax even though CA sale's tax is only applicable to purchasing materialistic items and not services. I explained that CA sale's tax is not applicable to services and he could verify this information with the California Department of Tax and Fee Administration (CDTFA) which is the CA State Department that administers the Seller's Permit which is required to operate the business. I even offered to show him exactly where this information could be found on the CDTFA website since he had a computer nearby. He declined and said he wasn't changing how he charges customers even though he refunded me the illegally charged sale's tax. It was interesting to encounter a business owner oblivious to the law while declining to learn and apply the law to prevent an audit, fees, and potential Seller's Permit revocation by the CDTFA.

Santillan jewelers was so easy to work with and willing to take on my project to remake my wedding…read morering with existing stones. The result is beautiful. HIghly recommend Marty for your custom jewelry needs.

I needed a very important gold chain repaired and they were able to repair the gold chain within…read morethe promised time frame at a reasonable price. Exceptional customer service. Highly recommend for jewelry repair.