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    Shaw Pest Services

    5.0 (1 review)
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    1 month ago

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    Terminix

    Terminix

    (3 reviews)

    I pay Terminix $80 a month and they don't even answer my calls. I recently moved and wanted a…read morenational company to handle pest control. I tried Terminix. They're terrible. First, the good news. The actual exterminators who work for Terminix are very good. They're respectful and knowledgeable. Now the bad news, their customer contact process is terrible. I can't ever get them on the phone. I've tried, three or four times. Also, you can't leave a message. After waiting on the phone for 40 minutes, I was cut off, the message was that they'd call me back. I have VOIP, for some reason, my phone does not pick up when they call. As a result, I can't communicate with them. It's very frustrating. I have not once had them answer a call in the past three months. Additionally, the communication between their contact center and exterminators is awful! When I finally did get through to someone at Terminex, I told them we had ground hornets and asked that they send someone out with a bee suit to take care of it. They sent three people out, none of them had the equipment to take care of the hornets. It was terrible. If you need an exterminator, I would highly recommend you find someone other than Terminex.

    A truly horrible company. My mother-in-law in Albany used Terminix years ago, and they refused to…read morerepair termite damage when it showed up, even though had supposedly been inspecting the house annually for many years. They should have found the termites early-on, and retreated then, so that the damage would not have become so extensive. Avoid this company at all cost.

    Shaw Pest Services - pest_control - Updated June 2026

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