We worked with Elliot Stewart here to secure a property. Everything went great until it came time…read moreto sign the lease, when he informed us that we would now be working with University Realty - a completely separate realty company. There had been no mention of this, no warning or anything. Now, there was a reason we were working with Austin City Realty - so that we WOULDN'T have to work with any other companies, which were all terribly rated. So it was an unpleasant surprise when we were suddenly shoved over to University Realty and made to wait for two weeks for any progress on the lease. In the end, we didn't sign the lease because the lease had ridiculous fees which no one had told us about, and we lost our deposit. What I'm saying is that working with Elliot was great, but he did not tell us that the property we were interested in was under another company or anything at all that gave us the slightest idea that we would be shuffled on over to University Realty UNTIL it was time to sign the lease. If we were able to stay with Austin City Realty, we probably would have had a much better experience than we did, but it just seems as though they didn't really care very much.

My Wife and I moved out to Austin from Los Angeles with no place to live and bouncing from hotel to…read morehotel with a 17' foot moving truck and trailer. Because of Realtor Chris Vickers, we were able to find the home of our dreams within our budget and close to work! The best part about it, Chris found us this place in 2 hours! and drove us around to two other options within that time frame. CHRIS VICKERS is a life saver and anyone looking for a place in Austin should see him. I have already told co workers looking for a place to contact him. Not sure about all the other reviews scenarios, but Chris did not present anything false. Go See CHRIS VICKERS.

It was a true pleasure working with Chris. Throughout our process, we never felt rushed or…read morepressured into any decisions. Chris was patient and graciously explained everything we needed to know as new home buyers, providing relevant insights into each property we were interested in. We ended up with a fantastic home and we are so fortunate for getting to work with such a great real estate agent!

Chris Frickel is a wonderful real estate agent. He has recently assisted us in selling our first…read morehome and made it as smooth as possible. During the stressful times (because we all know selling a home can be stressful at times), he was right there by our side bringing us coffee gift cards if you can believe it! He answered our dozens of phone calls and text messages without delay and was very patient answering our many questions (we were selling our first home, so we had lots of questions). You can tell he empathizes with his clients. He seems to really understand what his clients are going through and we could tell that he genuinely cares. Not only that, he is a fighter. He fights for his clients...for their wishes, needs and investments. As if that wasn't enough, we were able to get 98% of our original asking price which was set at a price above the average in our particular area! We were very pleased abut that to say the least because we had more equity in the home than we thought - and it was thanks to Chris and his determination and hard working attitude. We would recommend Chris Frickel to any family, friend, neighbor or stranger because I know he would take great care of them. Happy selling and hunting!

My husband and I worked with Anthony at RealtyPros to find our new apartment (our first place…read moretogether). Anthony gave us access to a rental database, where we could look at available properties and choose which ones we might want to see. I found this very helpful. We got a good feel for what we might want and be able to afford before we looked at anything in person. Anthony drove us around Austin to look at properties three times. At one point we thought we had found a place we liked, and he worked with the owners to allow us to sign a lease with a guarantor. When we changed our minds, he went right back to searching for another property for us. When we finally settled on something, he kept us in contact with the owners and the property manager, and walked us through every stage of the leasing process. He was knowledgeable and friendly, and there was never any pressure on us to make a choice quickly or to go outside of our price range. My only complaint about RealtyPros was that a second agent called Dana continued to email me almost every day about setting up an appointment long after we finished looking for a rental. Anthony was amazing!

The most unorganized company I have ever experienced. They changed their name to Austin Property…read moreManagment group. They don't return phone calls, you can never get ahold of them, they have AI running the entire company. They text instead of sending appropriate emails, they lost my first months rent Cashiers Check and it is now August- my move in date was April. I am completely disappointed in this service since day 1. Don't waste your time if you find a cool home to rent out and it's Managment by this company... you will be disappointed.

I worked with this group to move into a rental property. They changed my move in date three times…read morewithin the span of four days days, then when they decided on a date I had two days notice. Luckily I was able to change it again, but in general they are very inconsiderate of tenants. The office manager is rude, she insulted me and refused to apologize. Stay away, there are a lot of other options in this area.

If you're looking for a realtor in the Austin area, look no further! Michael helped us find a new…read morehome and truly went above and beyond the call of duty in representing us as buyers - and I know his level of service was the usual for him, because we were referred to him by a long time friend who had also worked with him to buy a home a couple of months earlier, and who also spoke very highly of him. Our situation was a bit complex in that we were relocating from California, but Michael made it so easy, for example: 1. We had a few calls to discuss our needs/preferences ahead of our first trip to Austin to look at houses, and from the very first call it was clear he was very familiar with the area. 2. Based on our initial conversation, he was able to hone in on the neighborhoods that met our needs, and sent us lots of listings to review and further narrow down our preferences. 3. Once we got into town, he cleared his schedule for a few days to drive us around - but he didn't just take us from house to house, he showed us the neighborhoods, went over features like schools/shopping/amenities, and really showed his in-depth knowledge of the area. 4. As we looked at houses, he was so detail oriented in looking for and explaining potential issues/concerns, pointing out even the smallest items that most people wouldn't notice. As it turns out, we found our dream home on our first day out, and even though we wanted to make an offer on it, he continued to take us to more showings the next day, just in case. Once we were ready to make an offer, he did a great job of thoroughly explaining the process/paperwork, was very quick to produce the documents for us to sign and submit our offer. More examples of his excellence in representing us: 1. He kept us so well informed throughout the process, and truly kept our best interests in mind throughout the negotiations and closing. 2. He was extremely responsive, and so quick to respond to all of our questions and concerns, including a few late night calls (later for him than for us, as we were back in LA by then). 3. He spent a lot of time coordinating with the sellers, inspectors, lenders, escrow folks, and repairmen on our behalf. 4. As we were not in town for the closing, he took care of the final walk through for us, and again was very detailed in looking out for issues - it was like he was buying a house for himself! It's been over a week since we closed, and he is still looking out for us, checking-in to see how the move went, making sure repairs that he scheduled went well, and offering to help in any way possible. In closing, I'm going to plagiarize the opening line from one of his other reviews, which pretty much sums it all up: "Michael Harrell is by far the most genuine, friendly, helpful, hard-working, and honest real estate agent I've ever met." He was truly a pleasure to work with and I would not hesitate to work with him again in the future.

I applied to rent a property managed by Douglas Residential. Despite providing proof of income…read moreexceeding the listed requirements by about 3x, and after going back and forth for about a week, Douglas Residential (Cathy) demanded an additional $10,000 above the listed deposit (and a cosigner!) in order to approve my rental application, which I refused. I'm moving to Austin for work in two weeks and this was a huge waste of time. If you are looking to rent in Austin, avoid properties managed by Douglas Residential. response to realtor comments: Joel is I believe misinformed rather than lying, but his false statements should still be corrected. I start work on the 8th, as stated in the signed offer letter on my application. That is in 13 days. One of the other applicants starts work on the ~12th. Our incomes both individually are well over 3x the rent, and combined are around 8x. (2/3 applicants had offer letters at the time we submitted our application. We are moving to Austin for work.) Douglas Residential made no attempts to be reasonable. I offered either the increased deposit or a cosigner, and they refused. It's no surprise that the property has been listed for 40 days and that they have been forced to drop its rent from (according to Zillow) $5,500 to $4,800 (not $3,900, as Joel claims, but perhaps he is planning for the future) in that period. If you are renting a property and want to do so at current market rates, Douglas Residential seems like a poor choice Also of note is that the rental listing was grossly misleading. They say that residents can "enjoy the fully fenced lawn area in the backyard", but they do not mention that there is an active AirBnB there. Strangers having access to the property is something potential tenants might want to know, just like they might want to know the actual deposit requirements. Please consider being more honest in your business dealings going forward.

Liz is just the best of the best! We feel so unbelievably lucky that we happened upon her to help…read moreus find our forever home in such a tricky and overwhelming market. She's patient, communicative, responsive, relatable, knowledgeable, honest, hilarious and oh-so-much fun to be with! Throughout the process, we always felt like she not only listened, but really HEARD us. Over several months, she guided us to fine tune our search in such an honest and helpful way so we would know when we found "the one". And we did! My husband and I both agree that Liz has far exceeded our expectations! We never knew how valuable (and enjoyable!) a amazing real estate agent could be. We highly recommend Liz to anyone!

We are renters and Raymond of course is the lease manager . Anyway there where a few bumps in the…read moreroad , but Raymond has fixed all of the problems and we are good to go . I just wanted to say thank you Raymond.

Raymond Day, with Blue Water Realty, has been amazing in helping me rent out my house quickly and…read morewithout any glitches. Without his help, things would have been so confusing and drawn out. Raymond advised me on matters such as rental rates, how to handle payments, getting the house ready for rental, listing and showing the house. Without much notice, we needed to rent our house out, and were moving out of state. Raymond made things so easy! He handled everything, and has been available and accessible during the whole process, as well as throughout the lease. I highly recommend Raymond if you are looking to rent your house out, trying to find a place to live, or even selling your house. I plan to use Raymond when I list my house for sale in the near future.

John has assisted my wife and I with our property in Austin and has been a true blessing. He has…read moregiven my wife and I such peace of mind knowing our property is being cared for. John does a great job vetting potential renters and is a real professional working with tenants to ensure their rental experience is a positive one. If you are looking for a property manager with a lot of experience, who treats your property like his own, and is a real pro John is your guy.

Do not lease any property that is managed by John Iles. He will look for anyway to not return a…read moredeposit since he only cares about money. He is slow to respond to tenant's inquiries and slow to ensure his maintenance personnel make repairs to the property. The property I moved into had not been cleaned and had numerous repair issues, even after signing lease and moving in 6 weeks later. John said he had gone through the place with a "fine tooth comb"; I turned in a long list of items that needed attention. I left the property in much better condition than I received it, yet he kept the majority of my deposit. As a Solider in the Army, I've rented numerous places and have ALWAYS received my full deposit back. I tried pursuing legal means to recover my money, but he was unresponsive to all my attempts and the legal system in Texas is not conducive for Soldiers that move out of the state.

I've literally been harassed by this Real Estate Company. Apparently, like a year and a half ago, I…read morefilled out an online form asking to be sent a list of properties for sale in Austin. Since then, this company has called and emailed me many times. I thought not responding would send the message they need, but instead this morning I get a text message from them. Basically, I asked to be removed from their call list, and said that they should re-think their approach at reaching out to people. Texting? Seriously?! This person then responded, argumentatively, calling me hostile and asking what I do for a living. So, you get a bunch of your friends on Yelp to write you 5 star reviews. That's not helping your business. So someone "passed you a list of names" (which, let's be honest, you purchased) and mine just happens to be on there - you've called me and emailed me and my no response isn't sending you the message you need. So, you resort, desperately, to texting me (I've never heard of this marketing approach - ever) asking me personal information when I have NO IDEA who you are - and then when I express that frustration you call me hostile and argue with me. Nice business approach. No wonder you're so desperate for business you're resorting to harassing people over text.

Matt is consummate professional when it comes to helping find you a home that fits your budget and…read moredesired criteria. I worked with Matt for a few months trying to find a place to buy as a first time buyer. He was detailed, open, friendly, and ensured I was aware of all of the nuances of buying a home. He found a lot of options in the areas I was looking and I still remember the voicemail he left telling me "hey man, I found the house you're going to buy, let's get over and look at it asap." A little over a month later, I closed on my first home - an awesome condo with a downtown view located near a lot of fun restaurants, the lake and its trails, and a big community garden. It was exactly what I wanted and I couldn't be happier. I would recommend Matt to anyone looking for property in the Austin area. He genuinely works hard to find something you'll love and makes time for you anytime you need him. It was an enjoyable experience working with Matt.