FYI, I DON'T live in San Fransico, I live in Provo, UT. I don't know where Yelp got that from.
I've been with State Farm for so long, I Don't remember when I started with them. Easily up to 4 decades! House and autos. But lately . . .
office almost NEVER ANSWERS THE PHONE!!! So you leave a message, THEY NEVER CALL BACK!!!
There was a severe hail storm Aug. '24 damaging my roof. I was sweeping up shovels full of the granules for weeks after every rain storm! State Farm said that wasn't hail damage! Roofers did!
Houses all around me were getting their roofs replaced, including a house next door, a house across the street, a house 3 houses away from me. There's one 6 houses up the street that had damage but the owner was afraid of getting a rate increase and didn't get it repaired. I mapped no less than 18 houses less than a half mile from mine that got their roofs replaced, and that's just the ones I could find.
State Farm sent a man to inspect my roof, and a while later I got a letter of denial. I contacted a roofing company who inspected it and all but promised that the hail damage was real and they'd get the claim approved, but they said State Farm was one of the hardest companies to honor claims. I waited months to hear a resolution, and during that time SIX other roofers looked at may roof, including the contractor who installed it 17 years ago, and ALL said it was definitely hail damage.
One day a woman from State Farm calls and tells me the claim is denied because "There's no damage to the metal." Shortly thereafter I managed, miracle of miracles, to get in contact with Shay Condor my agent told him I was quitting State Farm if they didn't approve my claim. Inasmuch as agents aren't involved with claims, he wanted look into it and call me back. That's been a couple months ago and he never called back!
I was talking to a neighbor about it, and he had a brother that handled things like this. He came over and spent 30 minutes and determined that there WAS metal damage from the hail. He put in a reinspect to State Farm, that's a month ago and State Farm hasn't responded.
Liberty Mutual did my neighbor's house and Farmers did the widow's across the street. Just saying. read more