My first visit was the other day and I loved them. I loved the customer service. I will go again.read more

I would strongly recommend considering another location if you're planning to book a hair…read moreappointment. Unfortunately, I've had two separate experiences at this salon that resulted in significant damage to my hair. During my most recent appointment, my hair was left with multiple uneven shades of blonde and highlights that were not applied evenly. Also to mention I have been a loyal ulta client who has had years of notes in system and show pictures of what I'm looking for in my hair appointment. The condition of my hair also worsened significantly, including breakage and noticeable bald spots. I was extremely upset during the appointment, especially because I was reassured that my hair could be taken to the color I wanted. Afterward, I had to travel to North Carolina where I normally go to have a professional color correction done because I was unable to find someone locally who could correct the color quickly and safely. The only reason why I went there is because I'm a college student and live in the area and I have a busy schedule. To travel out to NC, The correction was expensive, and I'm now also having to spend additional money on repair treatments to address the breakage and damage and the balding. Another concern is that this location currently only has one stylist, so I would personally recommend looking at other locations before scheduling an appointment here. If you're considering having your hair lightened, highlighted, or color corrected, I would especially encourage you to do your research and choose a stylist with extensive experience in those services. It's my last year and I plan to go into professional dance so my hair is important to me and now I had to get my hair darkened because of the damage from the Lynchburg va. I also had an uncomfortable experience during my appointment with other customers repeatedly sitting near me and bothering me, which made me feel uneasy. I can only speak to my personal experience, but the environment during my visit was not one where I felt particularly comfortable. The store itself has been fine for my other shopping experiences, but based on what happened with my hair, I would not personally recommend booking a hair appointment at this location. I would strongly encourage anyone considering it to look into another location, such as the Roanoke store, and save themselves the potential time, money, and stress of having to correct a bad color service afterward. I'm sharing this because I wish I had known more about the experience before booking. Please do your research and be cautious when choosing where to have your hair colored or highlighted.

I know that the word "delicious" isn't typically used to describe a spa experience. But that is the…read moreword that comes to mind every time I walk out of a massage session with Claire. The price to experience ratio is unparalleled. As a person who has struggled for years with tension headaches, I have a couple decades of experience with massages. So, in this particular area, I can recognize something special when I see one. From the customer service at the front desk to the expertise during the massage, the calming atmosphere has me walking out of there a new woman every time. I recommend this spa to anyone who is looking for a delicious treat for your soul.

What a lovely place to get pampered! The decor, temperature, music, size- all of it created an…read moreintimate, clean experience. And, of course, the staff contributed to that with their warmth, friendliness, knowledge, and skill. I got a regular spa pedicure and shellac manicure. The technician got my nails to the perfect length so that they didn't tear (a rarity) and the shellac is still perfect, a full 2 weeks later. Those 2 weeks included travel and theme park, so there was a LOT of hand washing, and not as much moisturizing as there should've been- the state of my nails is better than expected! My toenails are also still perfect, despite hours in saltwater, digging into sand, and no cuticle oil. I will definitely be returning here, and highly recommend it!

I walked in for a mani pedi (probably not the best plan, but I called on my way there and they had…read moreopen space for me). Jenny is a sweetheart. The salon has been open for only a couple of months at this location, and it's bright and clean. And as business started picking up during my pedicure, in comes Romeo (yes, that's his name) to do my dip manicure. He's friendly, funny, and talks just enough to engage you without spoiling the relaxation. My manicure is the best I have had this year (I just started getting regular manicures a few months ago), and now Jenny will be my regular spot. And Romeo will be my first choice for my next manicure.

I went in for a pedicure, no gel nails. Technician used the Dremmel tool on my natural nails and…read moreseriously cut my cuticles. It bled and she worked around it to finish the service. It scabbed over and now I can't wear regular shoes. No apology, no discount. Absolutely no reason to use an electric tool on natural nails. Negligence is unacceptable. I do not recommend.

I got an excellent cut by Sue. She did exactly what I asked, and gave me the cutest stacked-bob…read morewith short layers on the side. I was in and out quickly. The place was clean and staff were friendly. I'll be back in 3 months!

Can't schedule an appointment with specific stylist I use uber and can't just drop inread more

Hannah did amazing!! Calm & therapeutic, attention to details, I am very pleased. My friend got the…read morepink French tip with Michael, he did a great job as well!!!

Beautiful atmosphere. I love the relaxation I got from getting my pedicure…read more They also treated my adult daughter with kindness.

I've been going to Sam for over 8 years now, and I can honestly say she's a true gem of a stylist…read moreand person. Every time I walk into her salon, I know I'm not just getting a great hair service but a truly personalized experience. Sam really takes the time to listen to what I want and gives thoughtful suggestions that I might not have considered but always end up loving. Her skills with color are nothing short of magic--whether it's subtle highlights or a complete change to my normal, the results are always stunning, and my hair feels healthier than ever. I've never received as many compliments on my hair before I started seeing Sam. Her attention to detail is incredible; she never rushes through a session, making sure every strand is perfect. She has always been incredibly flexible with my schedule and I REALLY appreciate that. Her creativity, passion, and expertise are truly unmatched. I wouldn't trust anyone else with my hair--Sam is simply amazing! Her new salon is absolutely beautiful and comfortable. She's put so much thought into the design of the space.

What a joy to come here and be a guest of the salon school! Kacey is terrific and talented. It is…read moreso rewarding to be a part of the future of these young and learning creatives! I have agonized over the selection of a hairdresser for soooo long and today the stars aligned me up with Kacey! This salon vibes way high, please give them your support

Abby was amazing with my haircut . She did everything I asked for and she has an amyzing…read morepersonality . Great conversation as well.