I've been a client at southern charm for five years. I am at this place once sometimes twice a…read moremonth. Lisa does my waxing, Kaitlyn does my color and cuts and Alexis does my last minute blow outs. My entire family comes here. Why because they are honest and aren't afraid to admit when they can't do something. I love when a salon has consultations. Why? Helps them to be transparent so you know up front what the cost will be and what is expected. There are no surprises with this method. Courtney runs a tight ship and her stylist has been there for many many years. Why because of the atmosphere and clients. If you want it done right you come to southern charm. If you want to support small business you come to southern charm. Better service, better products and honest staff. You couldn't ask for more. Thank you ladies and gentlemen for making Batesburg look great and for getting us last minute people in. Want to go to a salon where you can get everything in one place. Southern Charm is the place to be.

I'm really upset my hair was dyed the wrong color. I wanted a nice copper ginger color and left…read morewith a dark pinkish purple color. I'm very disappointed.

My uncle has been a customer in this salon in Leesville, SC, for about 4 years. Olivia is awesome…read moreand she knows how to cut cowlicks. On Friday, July 12, he went to the salon to get his hair cut. When he arrived, Olivia wasn't there but a woman he had never met before was there. He was not able to get her name but she is a new hire, is heavy set, with brown greasy hair. When he asked for Olivia, this woman abruptly told him to leave. He was taken aback. He said he had an appointment, but she said Olivia wasn't there and again told him to leave. He did. He then called the salon on Saturday and this woman answered. He asked if Olivia was working and she said "no," and hung up the phone. Had it been me, I would have sent an email like this immediately, and never gone back again. But he has had such a hard time finding someone who could cut his hair well in the past, he went back again yesterday, Wednesday July 17. When he walked in, the woman and Olivia were both there. The woman told him SHE was going to cut his hair. He explained that he had come in to have Olivia cut his hair. And that Olivia had been cutting his hair for 4 years. The woman said it was her turn and either she was cutting his hair or he had to leave. Olivia sat there with tears in her eyes but didn't say anything. The woman angrily told my uncle to "get out and if he didn't leave she would have someone physically remove him from the salon." He left in shock. This behavior is obviously completely unacceptable in any service business. If this woman continues to work at your salon, you will lose more than this one customer. I hope Great Clips will address this situation. If not, I hope Olivia will find a new salon where customers can come and not be subjected to abuse.

They have no idea what they are doing. There were three girls/ladies two of which were in training…read moreand while I sat there for well over 35 minutes opposed to my 11 minute promised wait, I watched two different people very unhappy with the way that they cut their hair as well as the time it took. I have short hair and asked for a pixie cut. What I got was a crewcut the kind you would get for basic training in the military! Needless to say I was not happy and I will not be returning anytime soon! I understand is a cheap chain and I had to take a risk. I took that risk and now you don't have to. Find a different place to get your haircut