We bought a brand new Jeep Compass 2026 on February 28, 2026. The original experience was good with ELI and Bob who helped us with our trade.. since then, however, once we left there and drove home to Brookfield Wisconsin, it had a high vibration in the steering wheel and also a rattling noise in the dash area to the left of the steering wheel. Four days later was the first time they could "get us in " on March 5 : naturally one day after the third day of being able to return, the car - My husband sat there for 4 1/2 hours with no results basically except they claimed a belt was broke in one of the tires and they had to order a new tire- considering the drive back-and-forth my husband asked if he could get a loaner and leave the car till it's fixed instead of driving back-and-forth racking up miles and planning in between working - and they had NOTHING to offer him. Long story short, the car has been at that dealership while we drive one of their Chrysler minivans ( you would think they would give us a jeep grand Cherokee or a Jeep type of loaner but instead we got a minivan) that car has been at the dealership for two weeks now as of tomorrow, March 24. Last week, Thursday, Chris the manager in service who worked on it swore that everything was taken care of with our car, they were having a shuttle driver bring it back to us and take the minivan back: husband told him do not send it here unless it is fixed or it will be coming back; First off - the shuttle car driver pulls in with our Jeep and it is disgustingly filthy! And almost has no gas in it, which my husband filled up their minivan for them. Needless to say, the rattle noise was still going on and the shuttle driver also testified that he heard it also - My husband sent straight back up to Sheboygan from Brookfield. Would you believe I have gone through nine different people who just cannot seem to get this squared away for us ?? We tried the day after my husband sat there for 4 1/2 hours and demanded we wanted to just sell the car back at that point considering we are an hour and a half away. Advised that we bought it on Saturday and we had Monday Tuesday Wednesday to return it however they would not have us come up there until that Thursday. that burned up our three days of being able to return it apparently After speaking a lengthy time to someone named Eden, he sent us to sales claiming that they would be able to make this happen. Low and behold, they absolutely REFUSED to take the car back. So now we sit here battling with them ! My husband left two voicemails there today with CHRIS in service and another voicemail in sales and nobody returned our call and it is now 5 PM, voicemails left at 7:30 this morning.. Our sales person ELI was supposed to call us back three separate occasions since it all happened and not once has he returned our calls or our requests. We have a brand new car and we have yet to be able to drive it for more than two days !!!!!!! This is absolutely unacceptable customer service !!! Never in 100 years what I suggest this place to anybody because as long as they are getting what they want from you, they are sweet as pie and boy they all must be trained really well in empathy and knowing how to say sorry and sound so concerned, but in the end, nobody really gives a S--T !!!! So here we still sit, wondering when we will get our car back. I called there at 4:50 - talk to a lady by the name of Chris - she spoke to an advisor which that's always useless who had no answers for us and of course Chris is supposed a guy working on our car was gone for the day . I asked Chris if she knew who the owner was that I could call and this is the second time we've tried to find out who the owner is and they all claimed they don't know who owns the Jeep Sheboygan Chrysler location on Washington Avenue in Sheboygan. I find that odd. No one knows the owner.????? This is the most frustrating thing we've had ever had to deal with . We are beyond frustrated!! I have been wanting to leave a review, but we have been literally kind of scared that they may mess with our car in some sort of way as a revenge tactic. However, we also don't know how the heck to even get our brand new vehicle back . Frustrated in Brookfield !!!!! D & S SHEBOYGAN CHRYSLER DODGE JEEP RAM 2701 WASHINGTON AVE SHEBOYGAN WI read more

I bought a Jeep Wrangler 3 days ago and had a problem today with it.....took me in right on the spot and went above and beyond to get it corrected. Thanks to the service desk and the mechanic who greeted me in person and explained in detail what he acoplished. read more

Took my truck in for warranty work and had a great experience from start to finish. They found the problem right away and replaced the motor without any runaround. Got my truck back running like new, and it's been smooth sailing ever since. Professional, efficient, and honest -- exactly what you want in a dealership. Highly recommend! read more

In from out of town. Trouble w/Jeep rear liftgate not engaging. Service department fit me into their schedule and had problem diagnosed and fixed by 3PM same day. Parts needed were in stock and very helpful service staff. Recommend! read more

worked with Nikki on getting my 2017 Equinox. she was amazing to work with made the process easy and straight forward. looking forward to working with her again in the future read more

Everyone here was so helpful and kind! We were travelling from out of state with a van full of food for the holiday and were having problems with our vehicle. Stopped here with no appointment and were treated with TLC! From start to finish! Got us back up and running! We would recommend this business 110%!!! Thank you, Tyler, Josh and Kim! You're all the BEST! read more

While looking for a new car, I went to this dealership to purchase a newer vehicle. I had Scott as my salesman. He was very friendly and pleasant to work with. He did not push vehicles on me but rather he helped me find a vehicle that I liked. When I went to go pick my car up, he provided me with a great experience. He explained everything to me about my new car, he even called me the next day to make sure I was liking it and to answer any questions I would have. In the process of purchasing the car, I also worked with Greg on the business part of it. Instead of just handing me a pile of paperwork and telling me to sign, he took the time to go over everything and explain it all to me. He also provided the best plans of payment for me. I also worked with Edon to ensure I got the vehicle of my dreams. Overall, the three of them were super helpful and easy to work with. I would highly recommend working with Scott as your salesman. Definitely check this place out when looking for a new to you vehicle! read more

Why post a vehicle for a sale and have no idea when it would actually be available to get it? They say it's in transit, ask for a deposit, but can't give any estimate on when it will arrive. Anywhere from a week to months but no way of knowing? Why not wait until you have the vehicle to list for sale? Shady. Definitely going somewhere else. Sure sounded like a bait and switch when I called. read more

This has to be the worst dealership for 200 miles. It's like walking into a sad little banana republic airport; their buildings are 50 year old trash. It really is like being in a run down shack. Then there are the gems of people who work there. They are inept, conceited, and absolutely terrible and maintaining/fixing cars -and worse at post-sale relations. Truly, these people and this place are hand-in-hand decrepit and just plain pathetic. There is a MUCH better dealership in Plymouth, called Van Horn. Go there. read more

Bought a used truck from them, truck had one issue that was supposed to be taken care of before I took delivery of it. Of course the issue wasn't fixed and then took a month of calling, emailing, and texting for someone to actually take care of the issue, which was a $30 part. Worst customer service I have ever experienced from a dealer. They were bitter about the whole process. I like the truck I bought, but the customer service was basically non existent. read more

I was looking for a used car and this dealership was close to home. Looking for something cheaper, a good city car. A very pleasant appointment person set a time and when I got there met Josh my sales person. We looked at the HHR but it needed a repair so was not available. Josh and all of the people I spoke with made sure they knew what I was looking for and Josh followed up with emails etc. to keep me updated. I didn't buy a car due to credit challenges, but when I'm ready, I'm definitely going back to this dealership. read more

Definitely can't recommend buying a Jeep. How does jeep not have a single seatbelt in the country for a 2017!? Bought a 2017 Jeep Renegade Trailhawk fully maxed out, back in December. Hit a Deer back on April 12th. Minor damage but the airbags did go off which meant there was $14,000 in interior damage along with the passenger seatbelt having to be replaced. The real star of this story. It has been going onto 7 weeks since that accident and JEEP still does not have a Passenger seatbelt. HOW DOES JEEP NOT HAVE A SEATBELT FOR A 2017!? What an absolute joke. They said it was released and shipped 2 weeks ago, but now it's lost in transit!? Just admit you guys are a terrible auto manufacturer for not having SEATBELTS on the ready. I've owned 2 Ford's and 2 Toyota's and 1 Honda, and never had even remotely close to this terrible of customer support or sympathy. Jeep hasn't even offered a rental car for this absolutely ridiculous story. The only car accident I was in before was a Honda Civic, and honda even managed to have the car back in 2 weeks! DO NOT BUY JEEP! Unless you're ready to be 2+ months without a car after a minor car accident hahahah. Again, an absolute joke this auto manufacturer as been. read more

Could not have been more pleased with the service we received here. Randy, Leah, Chad and the whole crew are top notch-price, walk through trade-in, financing-the whole shebang! Even though it's a bit of a drive, we will be heading back. Across 5 dealerships I contacted through this process-these guys were, by far, the best!!! read more

I won't go to any other Jeep dealer for service. I learned my lessons by doing so and now drive further to get to Sheboygan for their service department. They are very professional and courteous and do the repairs or recalls without any problems. read more

Outstanding service department. So appreciated how courteous and quickly they fixed my Jeep Rubicon!! I'm new in the area and was so glad I decided to come here for my repairs. I highly recommend this dealership! read more

Not only did I pay top dollar for the vehicle I bought, I was only given 1 key to my next to brand new vehicle, and given almost no gas. In my experience, when purchasing s new vehicle, it is customary to supply BOTH sets of keys, and a full tank of gas, it's just the way it's done. I'm not as upset about the key, as much as I'm upset about they way they handled it. "Sorry, nothing I can do about the key" is not proper customer service. They could have offered me the option to PURCHASE a new key. Sorry to say all of my friends and family will never go to Sheboygan auto group, over a key that would have costed them next to nothing read more