I called the bank to assist my elderly parent. The phone was answered with an attitude. I asked my question and told them what I needed. The lady responded with some inaccurate information. I said let me explain my issue again. She then told me the same answer and hung up the phone. If people are calling, hanging up is never about service. I have had a couple of bad customer service issues with them. This bank must hire anyone with a bad attitude. They have the worst behavior I have ever experienced at a bank. In a small town, this may be acceptable, but the world is changing and bad service will ruin a business. read more

Terrible customer service. Haven't used my account in almost a year and they randomly charged me $7.50 for not being signed up on e-statement's causing me to go negative and charged me $2.50 a day making me owe $42.30 in late fees and I didn't know it I'll I got a letter in the mail saying I owed negative $19.80 and they weren't willing to even waive half the fees to work with me. read more