this bank is a joke people within the bank will use their power to get people out of bank system…read morebecause they are not local people and they will make stuff up and trick you into a loan to cause you thousands of dollars and use their power to get your account closed, I had heard not to use this bank and i did so my fault and hard lesson learned they are a total joke and will miss guide you and your money.

I called the bank to assist my elderly parent. The phone was answered with an attitude. I asked…read moremy question and told them what I needed. The lady responded with some inaccurate information. I said let me explain my issue again. She then told me the same answer and hung up the phone. If people are calling, hanging up is never about service. I have had a couple of bad customer service issues with them. This bank must hire anyone with a bad attitude. They have the worst behavior I have ever experienced at a bank. In a small town, this may be acceptable, but the world is changing and bad service will ruin a business.

Terrible customer service. Haven't used my account in almost a year and they randomly charged me…read more$7.50 for not being signed up on e-statement's causing me to go negative and charged me $2.50 a day making me owe $42.30 in late fees and I didn't know it I'll I got a letter in the mail saying I owed negative $19.80 and they weren't willing to even waive half the fees to work with me.

ASB is stellar on customer service! Of all the banks in the world, they by far get 5 well earned…read morestars for friendliness, accuracy, and humor! All staff have demonstrated the ability to have critical thinking and have helped me problem solve several financial issues. They should do a presentation for the banking industry on how to do customer service right!

Love my bank. They remember me in the drive thru, they are a true community bank. rooting for the…read morelittle guys.

I love my bank. I love the people at my bank. The friendliest ladies at the drive through. (Liz and…read moreStormy rock!) the online banking is very nice and the system is easy to navigate. The best service in their call center when I have something come up. I've had a couple times when somebody hacked my account and they took care of it no questions asked (outside of important details of the situation). I'm glad I feel protected and my families money is safe.

From the owner: Since 1930, VeraBank has remained committed to genuine banking, providing excellent personal…read moreservice with the latest in banking technology. With deep community bank roots and an independent spirit, our promise is to be a modern-day financial hub centered around authentic, relationship-based banking. Our goal is to fulfill that promise, every day. Truthfully. Warmly. Genuinely. From applying for a loan to opening an account, online or in-person, your products and services are always delivered by people our customers know and trust. Member FDIC and Equal Housing Lender *Securities and insurance products are not deposits, not insured by the FDIC or any federal government agency are not guaranteed by the bank, and may lose value.

Top notch bank! We are very happy with all aspects of this bank. Their staff are very nice and…read moreprofessional too.

Without going into banking details, they weren't consistent in the product offered. The initial…read moreconversations were one thing, then all the details that sold me, changed. I just don't respect that. It's dishonest. Maybe others will have a better experience. I have a sour taste in my mouth sadly.

I have been banking with Altra for over 5 years now. I have opened/closed accounts, transferred…read morefunds, cashed/deposit checks, invested in CDs, taken a loan, and more. There is not one complaint I can possibly even think of! The customer service is Chickfala status, there is never a line when walk into building. Anytime I call someone is answering the phone within 3 minutes. I would give this branch 10 stars if I could. They even made me a new Card and let me pick the design just because my old one was scratched up! It's little things like that over the years that makes me give them such an awesome review! I can never go back to SouthSide Bank again. Not because they were bad, but because Altra is just that much better! Would recommend them to anyone and everyone.