This Place has no respect with people! If you want to make sure to have group therapy, wait for 30 to 40 minutes to start and pay for not doing anything? Having no transparency with you?
I'm sharing my experience so no one else has to go through the same.
Below is detailed story:
My evaluation app was at 6:00pm. I got there by 5:50pm. It was full of people there, no one wearing a mask even though the cases of Covid were very high at that time... I waited for 45 minute to hear she needed to go home but Ashley would take me.
Ashley was very sweet and professional. We did the evaluation and I was supposed to get splints done.
I asked them about the prices for each session, for the splint and how it would work which they dismissed and told me to not worry.
I insisted and found that 1 session is $250.
No one told me anything about how was it supposed to work or what was the plan for my therapy.
1st session: I was scheduled for 11am, and I arrived at 10:45.
Got there and there were 4 other patients in the room. I waited for 35 minutes unsupervised until someone checked on me.
She finally came to me, never introduce herself and though I was a different patient. I had to mention everything from my evaluation again ( like it never happened).
She got up, and went to get something.
After 20 minutes she comes back the splint. It was already 12pm and I had no treatment.
I asked her, what is going on, when am I going to do my treatment or exercise. She said, oh do you want some exercise? I can give you some.... I had to leave to go back to work.
Why was she having 3 people at the same time when this was supposed to be a one on one therapy? Why she didn't explain my treatment plan or how was it going to help me? Why did she do my splint at the time of my treatment?
I called them to confront on this and asked If I was going to be charged for a treatment I didn't have and the split as well.
She told me to not worry that everything would be better and I was not going to be charged by something I didn't get......
On session 2 my app was at 12:00 pm and I needed to be out at 1pm.
This time I only waited 15 minutes till she came to me. And of course she was working with another patient as well. (I was never told it was group therapy). She asked me if I wanted to get the other splint, and I was confused again since I was supposed to get 2 splints. I told her I needed both but I wanted my treatment!
She started to say, unfortunately you can't have both, I only have 1 hour with you and the splint takes 25 minutes. I asked why don't you do my splint after my appointment? Or before? I came here for a treatment. The answer was your splint is part of your treatment. (Can you believe this??????)
Imagine going to a restaurant and instead of paying for the food, you pay the hours of the chef and pay also for each ingredient he is using to make the food?..... also, why was I not informed of this? I would never EVER go to a place that does that.
She kept saying that my next treatment would be the real one, to work on my hands.... So why am I paying for it when I'm not getting it????
I tried arguing but she kept saying the same thing. I did not want to be rude so I went home.
I checked the same splint online that she did, with measurements and all and guess the price?..... $10 for each.
I waited 2 weeks to hear back and nothing, they never scheduled another session. They billed me for $200, which basically they only gave me 2 splints. Now I'm even having trouble with the same splints....
This is ridiculous. I'm really disappointed. My hands are still in pain. I had NO therapy and had to pay for what I didn't get. I got no explanation for my treatment. I had other people with me when I'm supposed to get my therapy and NO transparency from this place.
And honestly the only thing I could do is report this to the board of health because this is bad practice and is unethical! read more
