I had a detached front bumper. I was worried that it was going to cost me big bucks to repair. But Brian at Shepherd's was able to wedge the bumper back into place and insert a screw to hold it in place. And he charged me nothing for his time. Now that's great service! read more

I was initially pleasantly surprised. I was having trouble getting a brake job on a 2019 Toyota 4-runner. Every place was booked for weeks out. I left a message on the weekend and got a call at 8am on Monday to make an appointment. Very responsive and easy to deal with on the phone. We had a brief discussion about my brakes. I told him it was the first brake job I had gotten on this vehicle. It barely had 40k miles. I was expecting brake pads all around. Maybe a few hundred dollars max. When I showed up to pick up my car, they dropped a bill for $1000 dollars in front of me and told me my rear brakes were seized (flat out lie) and that I needed new rotors all the way around. They went ahead and did it without ever calling me. I was furious. I'm 100% certain my rotors were just fine. I just needed new pads and the rotors turned. Then after I left I checked my credit card. They charged me 2 separate times. One for the bill they gave me at $943.23 and then a second charge for $503.23. I was beside myself angry when I left there before even discovering the second charge for over $500 so as you can imagine, my blood pressure was through the roof. Luckily I used a credit card and not a debit card so I can dispute the second charge. I'll never understand why these mechanics pull stuff like this. Why would you do this to a customer? This is flat out theft and stealing money from people. Update 11/26/22 4 days after picking car up from them. I just checked my credit card statement. They credited my account $ 943.23. I was dreading having to go back and forth with them to get this fixed so this was a huge relief. read more

I moved to newburyport 3 1/2 years ago and was involved in a car accident. The appraiser recommended Shepard's Auto Center and I have been going to them ever since. Dave and his staff are amazing. Friendly, knowledgeable and accommodating. I get my synthetic oil changes there and Matt is the best. I highly recommend this shop. They give you their honest opinion and advise costs ahead of time. No surprise charges. And the dog is a bonus :) 5 stars. Patee Malone Newburyport MA read more

I cannot recommend Shepard's enough!!! I have gone to them several times throughout the years for various things and am always super happy with everything- customer service and work done! I trust them fully with anything that may come up! Go to Shepard's; you'll be in great hands! read more

Left car for repairs. Called several times. Highly unreliable. Yuck. I do not tecommend this auto place.

Beware if you are not filing an insurance claim. My repair was a disaster. Had to return twice. Clear coat peeling off after a car wash. Leopard spot looking door. Unless there is an Inspection by an insurance agent I'd never trust this place. Great Bay far superior and much more reasonably priced. read more

Have been taking my cars to Shepards for five years and have been very impressed with their level of service and candor. They are not trying to upsell you on anything, they truly want to educate you on the current shape of your car and set expectations on when something may need to be repaired (i.e. brakes.) We have not had any body work done yet. read more

I would like to say they do great work, but I chased them for a month to replace a bumper. They repeatedly told me "we will call you in two days when it's ready." After a month of that I took my business elsewhere read more

Fantastic customer service and my car looks brand new! Highly recommend to anyone needing work done to their car. My car had needed extra work other than what the appraiser had originally seen, and they were able to contact my insurance and get the appraiser out to my car before I even know it needed more work done! They make what is usually a stressful event very easy! read more

Shepard's fixed my truck after it was hit in a parking lot and left without a note. I have not had body work done in 20 years so the process was kind of new to me. They were friendly, responsive, communicative and simplified the insurance payments. They (Mike Ouellette in particular) took great care to acknowledge that I was without wheels during repairs and didn't make feel like I was being a pain when I was asking for a status. Car is good as new on schedule. I highly recommend them for any repairs. read more

A few weeks ago, someone sideswiped my car in a parking lot. As my husband and I have, for almost 50 years, I requested Shepard's Auto after my insurance company offered several other options - Shepard's not being one of them. They called on a Friday to say it was 'all set.' I couldn't get a ride there that Friday so I had a friend take me the following Monday. When I got there, I called their office as directed. Someone came out carrying paper work and I sent my ride on his way. The person I spoke to never introduced himself, merely said that I owed money. I had confirmation from my insurance company that said payment had been made. When I told the person this he walked away saying he'd be back. He left me standing in his driveway, in 30 degree weather for 15 minutes. I called the office after 10 and the woman who answered the phone said he was calling my insurance company. When he finally came out he handed me my keys and some paperwork and said it was all set, that they had posted the payment to the wrong account. He never asked if the repairs looked ok, he never told me who he was, he simply walked away. He could have given me the keys and let me keep warm in my car. I sent an email to Dave, on their website and have not had a response. My husband was a customer of Dave Shepard's when he was still on Water Street in the early 70s. If this is how they treat customers now, I will not be back. If I could give a no star review I would. read more

They repaired my daughters vehicle after she was struck broadside. The work was done well but the communication was poor throughout. In addition, I asked and they agreed to quote me a price on another minor repair I wanted done while there, but the vehicle was returned sans the quote or repair and they lost her front license plate that was affixed to the bumper they replaced and said they couldn't find it. Personally, I will be going elsewhere in the future. read more

I've had bad luck with my parked car getting hit in a variety of places. Shepard's has always done a great job. When I actually damaged my own car and it wasn't covered by insurance David took fantastic care of me. I couldn't be happier with the customer service or workmanship here. 5 stars all the way! read more

Great service, very accomodating. Great work, car looks brand new

DO NOT GO TO SHEPARDS!!!!! My car broke down, 3 times in one month after "Dave and the boys" supposedly fixed it 3 times. They charged me over $600 and didnt fix my car.... They are a scam! They charge you as much as possible for service that you dont even really need. Please dont get ripped off like I did! read more