This was one of the more disappointing Marriott stays I've had in recent years. While there were a few bright spots--most notably Patrick from the concierge team, who was consistently helpful and professional--the overall experience was plagued by a series of avoidable service failures. During our stay, we encountered issues involving room maintenance, housekeeping, communication, and follow-through. None of the individual problems would have been catastrophic on their own, but the cumulative effect significantly impacted our family's experience. Traveling internationally with young children requires a hotel to be reliable, and unfortunately that consistency was lacking throughout our stay. One particularly frustrating issue involved a family bicycle tour arranged through the hotel. We were not informed until approximately 30 minutes before departure that the meeting location was off-site and required additional transportation. With two young children, that simply wasn't enough notice to reasonably participate. Despite the circumstances, we later found ourselves disputing charges related to the excursion. To the hotel's credit, management eventually acknowledged many of the service shortcomings and offered compensation. However, much of the response felt reactive rather than proactive, with issues often requiring multiple follow-ups before being addressed. The property itself is well located and has potential, but based on our experience, the execution fell far short of what I expect from a premium Marriott-branded hotel. I sincerely hope management focuses on improving communication and guest recovery processes, because the staff members who genuinely care are being let down by inconsistent operations. read more

This place is the worst. I mean, it's a Sheraton, so the rooms themselves look okay, as does the lobby. That's about as good as it gets. Went to Berlin for my son to compete for America in the International Dragonboat Races, and the team booked us all here. First off, it's on the outskirts of town, so you need to quickly learn how to navigate the bus/train/tram situation to get around (it was daunting due to the long German street names even for me despite being a native New Yorker and learning some basic German for 6 weeks before going. That being said, you can do it if you use the train phone apps with maps and all day or all week or all month tickets) or use Uber or Bolts (the European Lyft) but any form of taxi is super expensive so be careful. Back to the hotel. We had numerous friends and family in multiple rooms. In a few the A/C was broken. In some the mini fridge was broken. And did anything get fixed? Nope. Even someone who needed a fridge for medications they had with them could not be accommodated. And when they asked their maintenance man to fix the problems, the answer was no, he can't fix it. Also, the phones were down for at least 3 full days. You couldn't call down to the front desk. Even if the phones were working, you'll be charged even for a local call. We left before the phones were fixed, so who knows how long they were down in the end. Do yourself a favor. Get something more central. And get something with proper maintenance. I didn't eat there, but drinks are well made but alcohol weak and expensive. The breakfast the team paid for was lame. Go somewhere else. Even my friend who has been living in Berlin for 12 years found the location of our hotel an odd choice since it was so far from everything you will want to do including food, bars, museums, sightseeing, and any type of market. read more

The hotel delivered on its primary objective for me, which was a place to sleep close to the start of the Berlin Marathon. Beyond that, it was mostly an 'eh' experience and one that had a few misses as well. Worth noting, my stay was covered via points, so it is hard to know how I would be rating had I paid out of pocket. Let's start with location. As others have noted, it is not really within walking distance of the usual tourist attractions of Berlin. It was a short walk to the starting area for the marathon. However, not being walkable to the tourist attractions also meant it was a bit off the path which had helped me discover some solid, less touristy places to eat (nice bonus imo). Public transport in the area is also easy to navigate and with their 24-hour and weekly pass options, not a huge cost which will throw your vacation out of balance. The rooms were clean and they were clearly prepared for the world post-COVID. The King bed room was big enough to accommodate the two of us although other hotels may offer slightly larger rooms. The A/C didn't really seem to work well, which was a bit of a downer given the unseasonably warm Fall weather. The staff was friendly and overall service was good. The concierge was quick to provide recommendations, arrange a taxi, and even went as far as provide us details on how and where to get our necessary pre-flight COVID testing completed. The front desk was quick to help when I managed to loose my key at the marathon starting line. I am not sure if I will ever be back to Berlin and if so for what. That being said, I would still recommend having this Sheraton in the mix of options. read more

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The rooms were very comfortable and well appointed. Housekeeping came through daily. Breakfast was a full array of dishes, typical German as well as many American foods on the buffet. The staff was very friendly and worked to understand my German but also were fluent in English. We enjoyed the bar in the evening and the staff their was very good, as well. The pub mix served was so good that I wished I could take some home. Overall, a great experience. read more

Sheraton Berlin Grand Hotel Esplanade - View from our room - Hotels Near Me - Berlin, BE

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I am staying here at the moment, but the front desk service man is so rude and not interested in doing his job. It was one of the worst Sheraton hotels I stayed. WORST!!! Someone stoled a bag that had passport in from the room while we were out. Can't get any worse than this!!!!! read more

The hotel is nice clean good location The restaurant at the hotel is absolutely fantastic They allowed us to special order the schnitzel to be made with chicken Served with potato dumplings and red cabbage OMG what a phenomenal meal!! The pumpkin soup is the best I've ever had! Wonderful attentive staff If I'm Berlin this restaurant is a MUST read more

I am a big fan of Sheraton chain, but there are many hotels that I would prefer to the one in Berlin. It is relatively big, situated little off the beaten track, quite old. Other than that everything was fine, I got a nice upgrade, service was excellent, breakfast was fine too. Rooms are little outdated, but quite spacey. Even the regular ones. Windows overviewing the water are nice, but when opened it is getting quite noisy in the room, as there is a busy street just outside the hotel. Sometimes it is hard to understand their price policy. There are times when rooms are 360€ and the hotel is empty. read more

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The team was fantastic, from the check-in, restaurant staff, chefs, housekeeping, driver service. Highly recommend the driver service - our driver was FANTASTIC! I greatly enjoyed my time in Berlin. Shopping & restaurant recommendations were all spot on. Lobby restaurant was also great! The room was clean & comfortable. Thanks to this great team! read more

I love SPG so giving two stars to Berlin Sheraton is not what I would have thought. Being Gold status member I believe I had one of the better rooms also since I booked for 10 days. The hotel gave me a room on top floor, 727, with not much of view. The room was small relatively speaking vs Marriott or Hilton or Pullman or Steigenberger or Melia or Intercontinental... The shower space felt small, there was little counter space above sink for toiletry, and the bed is a little bigger than a twin bed. I thought I would have at least a queen sized bed. The TV was one of the smallest I have seen for the past five years I had been coming to Berlin and staying at various properties. Even the closet space was small. It was crowded with three shirts and a suit hanging in there - that's after I removed the ironing board in there and put it on the floor. Where should I hang my winter coat?! The room was also freezing for two nights until I asked the front desk to check it. It turned out that the heating panel wasn't on. And, I thought it was the central AC issue. Somehow, the hotel forgot it was winter. The temperature dropped below 0c every night. The gym closed at 10pm. For international travelers who tried to get some exercise to help switch the clock, this was too early a shut down time. Others have 24 hours gym. Other than that, tried ringing the front desk / house keeping, the phone rang for 2-3 minutes without someone picking up, granted it was late in the evening. Hope the property improves or it would be hard for me to pick this property among other choices in Berlin. read more

Hotel was nice. The lounge was not done yet, and they didn't give any complementary drinks even though we had platinum status. The concierge consistently shot down our ideas and continued to give us vague directions on how to get anywhere. We were supposed to get a new bottle of water each day. They failed to fill that request. Breakfast was above average . We missed the last trip back to the hotel on the guided bus tour due to the same concierge not *correctly* knowing the details. We went on the tour during the weekend and the last trip is 2:40 NOT 5 FYI. I get it they're in the process of becoming a Sheraton, but please be sure to label your website where patrons can see that most of the amenities will not be ready and as such should not expect to receive the same SPG service that they would normally receive. read more

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Hmm. Wanted to like this place, but it was very dark in the lobby. Also, the room, though large, never got cool. The a/c doesn't work well. Breakfast was ho-hum. We left early and went somewhere cooler. read more

As this is such a high star hotel I thought it best to rate it due to what one would expect that comes with five star. The rooms are a nice size, the beds comfortable and the pillows had me wishing I could steal them all. The bathroom did have random blond hairs around the bathtub (I have nevere been blond in my life), which put me off quite a bit and daly I was surprised no conditioner was provided as one would expect with a five star hotel. You must pay for wifi and a room can only have two devices. Which is a shame as wifi should be included in a room these days. The breakfasts are incredibly good with everything from a typical German breakfast (cheese, meats, eggs, small veg, etc.) to lovely break and hot cooked food. The hotel restaurant had great food and was perfect after a long day working when you just can't make it outside. The pool is inviting and clean, as are the saunas of which there are three (which I highly recommend). Sadly though, the person I was staying with did enter a sauna after I had raved about it only to find an incredibly naked man was touching himself, so I don't think I will be entering again as that is unacceptable behaviour. All in all, a bit of a mixed bag from me I am afraid which is why I give it the low score. It comes down to cleanliness and the lack of wifi (having paid so much for the room) for me. read more

Went to the Grand Hotel Esplanade for a few days away with the Mrs, the hotel is very nice, very big, (you can see it from quite far away). Pretty close to things like the Zoo, as last time we stayed in Berlin it was the other side so chose this one to mix things up a bit. The New York bar is quite chilled out and does a happy hour before 7 (I think) and everyone of the staff is very friendly. The only thing I'd say is having to pay for the extras; where a lot of other hotels have them included, the most glaring one was paying for the WiFi which was extortionately priced. Overall the 4 star was about right and I'd probably end up staying there again but I might look at other hotels in the same price range to see what extras came with the room booking. read more

Pros: As great as the property itself is, the staff is what made it special. Especially the young, shorter woman at the front desk and Jonny the Concierge Cons: Not a whole lot. There is construction going on in one of the restaurants, Eck, and work starts pretty early. That was it. Very minor. Location: A little far away for walking to most of the tourist attractions but only a short bus ride away from everything and the stop is about 75 yards away. Stayed there for a week and really helped make the Berlin vacation memorable and enjoyable. The hotel itself is beautiful. The food was very good (try the schnitzel and the mousse). Beds comfortable and showers powerful. But the staff was what really made it special. Jonny the Concierge is about as friendly and knowledgeable as I've ever seen. When I checked in on Sunday, 8/17, I lost one of my credit cards. The young, shorter woman w/ short hair (didn't get her name) checking me immediately called Visa and efficiently checked me in as well as help resolve my issue. All throughout the week, the front desk people and Jonny made a non-German-speaking, lone traveler like me visiting Berlin for the first time, comfortable and knowledgeable about their great city. Few hotels have had staff top to bottom that was this good and trust me, I travel a lot and am a hotel snob. Don't worry about the distance to the main tourist attractions. A 75 yard walk gets you to the M100 or M29 bus for only 2.60 Euros and gets you there while driving through the other tourist attractions. One piece of trivia, I learned from visiting the Bendlerblock memorial to the July 20, 1944 assassination attempt on Hitler as depicted in the movie "Valkyrie" that some of the guys that were supporting Von Stauffenberg (Tom Cruise) were hanging out at the lounge of the Esplanade waiting for word to get going. Bendlerblock is only about a ten minute walk from the hotel. read more

Nice hotel and lovely staff. We had a warm welcome and our room was ready even though we arrived at 10am. The style was abit old dated but in general the atmosphere was pleasing. The location was perfect, in a calm place next to the river and walking distance from the shops. read more

Hotel has a restaurant, bar, elevators, bar and spa/pool. comfortable except that the ac did not really cool the room and there is no coffee or tea service in room. Breakfast buffet is assorted, good taste. Location ok. read more

It's an OK hotel, but everything, and I mean everything (even the sauna) is an additional service that you have to pay extra for. The cards were not functioning well and we had to get new ones every day. The room did not had the view we asked for. The breakfast was nice, and the personell were helpful and nice. All in all, I would choose another hotel in this price range. read more