My best friend had a baby on 5/14, and while the nurses and doctors were incredibly sweet and…read morecaring, the cafeteria/food service experience unfortunately brought the morale down a bit. After just having a baby, the last thing a new mom should deal with is feeling like getting food is difficult or met with unnecessary pushback. We experienced some rudeness and unnecessary questioning when simply trying to order food, which felt disappointing during such an important and emotional time. The medical staff were amazing, but the food service side was definitely the downfall of the experience.

Everybody here is arrogant and the lack of understanding and respect for a patients well being is…read moreridiculous. Never have I felt so belittled, while seeking care for a family member. Their security is condescending, the staff at the desks seem to be too busy talking drama then to appoint someone anywhere. No help, No decency. If you need a place to get taken care of I would not recommend care from this joke of a staff at northwestern!!!

Brevity is not my strong suit, but I'll do my best!…read more Truly terrible experience in the ER today with my four-month-old daughter and the nurse who assisted us (I unfortunately did not get his name- male, white, tall, blonde, forearm tattoos, possibly late 30's). Subjectivity obviously applies, and I also don't think this man meant to be intentionally harmful. But it's perhaps worse to claim ignorance as justification for clear misogyny. The complete lack of emotional intelligence was disheartening, to say the least. I was made to feel as if I were overwrought, overreacting, and an inconvenience. While I'm sure he doesn't remember the interaction this way, or possibly at all, ignorance should not excuse one's poor behavior. I suppose I'm naive to assume that such flagrant discrimination, unconscious or not, shouldn't remain prevalent or acceptable in the same way it was 80 years ago. We all have bad days at work, and that's okay. However, as an adult who presumably chose his career, this nurse should know, at the very least, how treat others with respect. I wonder if this interaction would have been even worse had I been a woman of color. Or how it might have differed had a male partner been there with me. Occurrences such as mine perpetuate distrust in regard to medical institutions. Hospitals are sought with the assumption that the expertise of a professional will be provided- that as the patient, you will be safely, kindly, and responsibly taken care of. But why should an institution be trusted, when it can't fulfill its basic community responsibilities or fundamental humanity? If given a choice, do not seek care here. ESPECIALLY if you have a child or infant. The aforementioned nurse also told me that I should've gone to the Huntley location, as Woodstock doesn't have a pediatric physician. If so, how would the public be expected to know this? Why would a hospital not be equipped to serve all ages in emergency situations? Frankly, if thats true, it's unacceptable, misleading, and irresponsible. We can do better, people!!

I visited the emergency room back in March 2025. The woman at the front desk was so incredibly kind…read moreto me. I am afraid of needles so when I was told I'd need an IV and to have blood drawn I started to cry. She went and got me a teddy bear to comfort me and I will cherish it forever it was an act of kindness that I was not expecting especially as an adult and it meant so much to me. I ended up needing emergency surgery and everyone else who helped me at this hospital was also very kind. I wish I had names but unfortunately I didn't catch anyone's before I was transported to a different hospital.

Mike the MRI tech was ABSOLUTELY wonderful...! He was informative, helpful and kind. I am nevour…read moreto take MRI's but he talked to me throuh every process and he DID A TREMENDOUS job. Thank you Mike!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! :):):):):):):):):):)

All of the staff at this urgent care were so kind and compassionate both times I have visited this…read morelocation! I only had to wait about 5 minutes each time before I was seen. I would highly recommend this immediate care center to anybody needing to go to one!

We've been here several times, especially the emergency room. Thankfully, our emergencies have been…read morelargely manageable. This visit was for my father to get a DAT Scan to determine if he had Parkinson's... which, thank God, he doesn't. The check in process was quick and easy for the radiology department. All office personnel and the nurses were kind to my father and accommodating to him being hearing-impaired. The quality of the nurse interaction was very high. They gave us an overview of the procedure, how it would work, and what they would do with the results. My father is using Medicare, so the whole thing was covered! Would take him back here again.

They keep deleting my review to cover their own butts. Instead of pain meds they thought I wouldn't…read moreask questions and it turned out to be antipsych meds for my many problems. Do not go there unless you you are willing to wage war against these crooked monsters in a legal fashion. Save your selves ​

The wait time is horrendous. The staff is friendly. The billing is ridiculous, so be prepared to…read moreask if there's a charge for anything they recommend. I came in to get tested for a flu and they asked if I wanted some ibuprofen. I said sure and didn't think anything of it. Later I was billed $50 for "medication". I contested it, but they said that was part of my consent to be seen. I don't necessarily blame the staff, but I do question everything that is offered now. Glass of water? How much? Use the bathroom? How much? Are the masks complementary? Do I have to pay for the paper sheet that I sat on in the exam room? If it's not an emergency, I'd recommend you come here. You will be treated nicely and get into a room quickly, but after the initial vitals, prepare to wait. And buyer beware, make sure you don't accept any treatment without asking the cost. That said the quality of care was decent. The staff here are knowledgeable and friendly.

Dr Aquisa Abrar was ok, but the communication is off. I went and got lab work done and instead of…read morecalling me back with results I had to hawk them down and make an appointment to get the results. After my appointment her care team contacted me after the appointment. Medication wise, she's not registered so I had hawk them down again to get another nurse to send the medication, (she's aware of the issue as well). My final straw was I inbox them about medication needed and never got a respond and it's been over four days now. So, I switch providers that can communicate better.

I have been at NW medicine immediate care facility a number of times. I have had some decent care…read moreoverall. They can be a bit slow sometimes. Checkin process is usually fairly smooth the lobby is slightly confusing walking in. Overall the care is pretty good. Doctors and nurse are thorough and care for patients is very good. They take time with you to help you and overall happy. Not always the fastest but I have had over all good luck going here. Compared to other quick cares I would recommend going here. Some others near by are Poor... and being that I have 4 boys... been at plenty nearby.

One of the young ladies in the front/3rd floor was very rude to me and I am a patient there…read more She hesitated to assist me and scan my medical records that I provided into their system. It was a very disturbing encounter. Maybe, she shouldn't work there if she is unhappy and doesn't want to complete her duties as a front desk representative at this Northwestern Medicine location.

Every time I try to make an appointment the receptionists are very rude, and during the…read moreappointments the doctors are not much better. I tried to get in because of an urgent medial need, and they weren't helpful at all. The one PA I loved left, so I have no reason to ever go here again.

Rachel Kinnas, NP, is INCREDIBLE! If you asked me over a…read moreyear ago I would've given 1 star to this place (before seeing Rachel Kinnas, NP). I've been going to Woman to Woman in Crystal Lake since I was 15 (7 years) and saw 2 or 3 providers who completely ignored specific concerns I tried to address that were severely affecting my life daily life. It was because of the poor experience I had with previous providers here that I realized I wanted to go into women's healthcare in nursing. By chance (earliest appointment available) I saw Rachel Kinnas, NP, last year, and she inspired me EVEN MORE to go into women's health care. Not only is she clearly incredibly knowledgeable, but she also has amazing bedside manner, ethics, and has made me feel like she genuinely cares. She's the first provider to acknowledge the health concerns I've had the past 7 years, which I started to brush off myself, as valid and like they never should've been ignored. She's incredible at what she does and I'd recommend her to anyone!

Dr. O'Brien and Dr. Tjaden are absolutely amazing pediatricians. Both of them have great…read morepersonalities, great beside manners and truly care about their patients and their families. We have been part of this practice for 17 years and never have thought about leaving ever. I wish all doctors' offices were as kind, friendly and efficient as they are. It will be a sad day when my boys need to switch for pediatricians to family practices.

We love Dr. O' Brien. She is kind, relatable and knowledgeable! She has great bed side manner and…read moremy child loves her! We have had Dr tjaden once he seems nice. We have had Heather for sick visits. She isn't too friendly and is very quick. Pick Dr O brien if possible! :)

Had my first knee appointment with Jalaal A. Shah, DO. He was a cold doctor not a people person in…read moremy opinion. I went for a knee consultation and i was given a knee injection and he was rough with me and I will not go to him ever again.. no sypmathy no care nothing. i dont expect doctors to kiss butt. but at least be approachable and pretend to care. His face said it all. He looked like he didnt want to be their at all. I wanted to walk out but I didnt. im in pain now and it has been 7hrs since the injection. The other people where very nice aka.. front dest and the Nurse that took me in.. The Doctor tho NOT SO MUCH.

My wife was referred to NW Sports Med I.E. Ortho Illinois after breaking her wrist at 3am on…read moreSaturday morning. We were directed by the ER to have her seen by an orthopedic surgeon within 2 days. We call the following morning and were informed by the answering service that no one would be taking info for appointments until Tuesday morning due to the holiday weekend. Giving them the benefit of the doubt called back at 8:35am on Tuesday morning got stayed on hold (opted not to wait for a call back) approx 40 min and finally spoke to receptionist who told us that she would be contacting Dr. Holtkamp's office and that someone would call us back in the afternoon. Again we gave them the benefit of the doubt, and since no one had called back we tried again just after noon Wednesday this time we went ahead and stayed put in for a call back the indication was 40 min., however the phone did not ring for over 2hr 45min and sadly my wife as not able to answer in time. They left a message that put us back in the cycle. I called back and this time I waited until someone picked up her name was Rebecca, she promised that she would follow up herself and call back the next morning. As of 12:07 we have now been on hold for another 1 hour waiting for someone to pick up. Epic disregard for patient care. My wife has been without pain medication since the injury since the medicine that she was given caused her to itch, the hand on the arm that the fracture is in continues to swell. Can't speak for the doctors but Ortho Illinois scheduling is complete garbage absolutely the worst communications, follow up that i have encountered in any business in my life. I would not take a sick rat to this group.