Seems to be a locally owned facility that is doing what is necessary to help everyone that walks…read morethrough their doors. Though they didn't have exactly what I need, they went above and beyond to help me.

My husband and I have lived in the East Brainerd area for 6 years. We were glad to see an Elders…read moreAce Hardware store so close; however, it has not proven to be so great. We are probably in our East Brainerd Ace a few times each month and most of the time, there are mostly kids working, that you see anyway. They cannot answer questions related to painting or gardening, or much else for that matter. Even one of the young managers hadn't heard of a particular hedge trimmer we needed. It seems they are out of stock of items that we have needed more times than not. Anything from a Yeti 30oz lid to a Rustoleum spray paint I needed more of. In April, we needed our chainsaw fixed. The young manager I mentioned earlier told us they were too backed up so we would need to take it to another local Ace store- which is across town and far away from our house. We do a lot of home projects and like to keep our home beautifully maintained so we definitely need a good hardware store with knowledgeable employees. Today, though was it. My husband, who is known for being patient and kind, needed a part for our BGEGG. A young employee said he would get the manager...20 minutes later, still no manager. He was in "the back" according to the employee. With other errands left to get done, my husband left the store. After running the other errands, he went back by Ace. This time he waited 35 minutes. This is terrible customer service. No one was telling my husband anything. He was just waiting all that time. So unprofessional and just plain rude. The parking lot is full every single day and I know they do a lot of business. But when you are a customer who needs help with a problem or has questions, the East Brainerd Elder's Ace is lacking. I don't know if there's a shortage of adults or managers working. It is not like the commercial that says Ace is the place for a helpful hardware store. Sincerely, Sharlee and Steve Gatlin Chattanooga, TN

The service was impeccable! The product selection was what I thought I needed, turned out it was…read morethe wrong product calculated on my end so the value of my dollar went far with easy return process. THE BEST PART of this store is hands down, Misses Too Sweet, the friendly kitty keeping the store clear of unwanted critters. Our property management company will frequent this Elder's location for the great management, associates and Misses Too Sweet. Any franchise that fosters a stray like they have receives an A+ rating in my book on character and respect.

I came into the store and needed a specific trailer plug and they did not have it in stock. They…read morewere kind enough to order them for me and I had what I needed in no time. Big thanks to the Matt at Elders Ace Hardware of Brainerd.

I stopped in looking for supplies for a weekend project and was pleasantly surprised by how helpful…read morethe staff was. An associate took the time to answer my questions and even walked me to the aisle instead of just pointing me in the right direction. The store was clean, well organized, and had everything I needed. Great customer service.

Great service and a very friendly atmosphere. Prices are comparable to the big box stores but you…read moreactually get help from knowledgeable staff!

I have never loved - or even liked - a hardware store until now. It's perfect. Incredible…read moreselection, reasonable prices. Every time I go in, I notice more beauty than the last time. The shelves are stocked and with intention. I normally wouldn't comment on this, but it's so noticeable. The people are amazing and seem genuinely happy to be there. Everyone I've interacted with has been friendly and the employees I needed help from were warm, invested, and beyond helpful. And the nursery... It's perfect. So much beauty, so much care. We've brought home several gorgeous, healthy plants. It's so nice being in this store that we frequently find reasons to buy from them. My husband said that Ace was "built on a single screw". It really shows here.

I purchased several healthy perennials last year from Ace on highway 58 and I was so excited to…read moresee them in my planters this year. They did not come back. Sadly it's not the first time. Several years ago I did the same thing. I bought bushes and a few plants at that time After twice now, I won't buy any more there. My son in law goes to the Barn Nursery and has had great success. So, I will go there from now on. Besides, Ace is too high. If you need something quick it's fine but I can go elsewhere and get things cheaper and the quality is just as good.