First visit. Could not find products on floor that were in the ad and had grill questions. Went…read moreto the "Help Desk" and lady said it wasn't her department. ??? Then needed to check on a sale item that was not show on sale on shelf nor in stock. She again told us it was not her area, that she doesn't put out pricing and told us we had to bring her the flyer to prove the item. Really?? We left after 5 minutes. This Ace is NOT the place.

I have only been at this location one other time before and my experience was not bad, but this one…read morewas so ridiculous it altered my perception of the store permanently. It is the day before Thanksgiving and as a last minute idea I decided to smoke my turkey using the Traeger turkey and brine pellet combo. I looked online and saw Ace carried the product and had it in stock so I placed the order online. After an hour or so I had not heard anything about being able to pick it up so I tried to call the store 19 times! I wish I was being sarcastic, but I am being literal. I got no answer any of the 19 calls, I called the corporate number to check on my order. They confirmed that the store was in fact OPEN, so there was no reason for them not to be answering. I was also ensured that my order was ready for pick up. I drove one hour to the location only to find out that the store closed at 1pm. Before I placed the order I checking google and their Facebook page to make sure they were open, which they were supposed to be. Apparently I was not the only one surprised by this because there were six other people that were attempting to enter the store while I was trying to understand this stupidity of this circumstance. I decided to call the corporate number to cancel my order and they were just as confused as be about them being closed. Apparently they also had no knowledge that one of their stores was closing early. They told me I should file a complaint. I typically would not complain about something like this because I understand that employees need time with their families for holidays, but to not make any update of this information in a location that a customer would look is completely ridiculous from a business point of view. If you are looking for any products they carry I can assure you there are more dependable and reliable places not too far from here. Do yourself a favor and just go somewhere else.

Two weeks ago, my echo head came off my weed eater, so i purchased a new one from Home Depot, but…read moreit would not go back on the head correctly. I was near Weno, my son Jonah said lets got there. The person there was with a customer, we didn't buy from them but I needed help, were a contractor in the area working a contract. The guy found in his inventory what I needed, then he put it on and it works great, so thankful. Ill be back this week to buy a self propelled lawnmower from them. Just planning the date.

First impression, first visit, people are Rude. Act as if you're inconveniencing them. Tone, body…read morelanguage, they act like they don't want to be there. Second impression, second visit, they close at Noon on Saturday. I find this out as I return to pick up my item that I left at "first impression" and walk in at 11:50 to be told, "we're closing." I was only there to Pick up my item! Still couldn't help, as they "had to close" I work 8-6 Mon-Fri, so Saturday's are my only chance to get to this place because they're not open past 6:00, only now to find out they don't want you there even when there's still 10 min left for them to be open, hence you being an inconvenience to them. 3rd impression, I arrive early today, Saturday, well before noon, to only find a sign on the door saying they're Closed due to the 4th of July and won't open again until the 13th. I completely understand people have vacations, but how about you UPDATE YOUR WEBSITE, so customers like me don't have to drive that far only to find out they're closed from a piece of paper. Once I'm able to pick up my item, there won't be another impression. Sadly I was told by others this is how they operate with the attitude and no sense of urgency, but I ignored based on they're the one place around that apparently repair a certain brand. It's like they know this and operate that way. More than frustrated.

Best customer service I've had here in a long time. Kelsey has been extremely helpful, patient and…read morehas gone above and beyond to ensure my vision happened.

Unable to get help. Staff was either with another customer or too busy to acknowledge I existed…read more Went to front asked cashier if we could get some help with a purchase. Here are her exact words. "Just bring me the SKU number" Big selection but no one with the time to help you. Finally surrendered and left store without a purchase of more than $2,000.

Beautiful selection of lighting fixtures, fans and decor. I helped my friend select a few pieces…read more Staff was friendly and helpful.

We have shopped here several times and found some gorgeous light fixture at a really good price…read more They periodically run some great clearance sales and we have purchased a number of upscale light fixtures for our home at amazing prices. Their selection and service is top notch!

Being a kid from the 50s and '60s, all I knew were Mom and Pop stores. The candy store was owned by…read morethe Zimmermans, the bakery was owned by Sal and Dom, and the grocery store was owned by the D'Alessio family. Hard to find those anymore unless you head down Bessemer Avenue to McKnight Hardware. That place is Mom and Pop through and through. I have been going to McKnight Hardware since I moved to this neighborhood over 20 years ago and the staff rarely changes. The store is incredibly convenient and although I've never priced compared them with a Walmart or Home Depot, I'm happy to pay the price and support the OG hardware store in the area. Over the years I have seen many young men and women who started as teen helpers become cashiers and managers. The place has a family feel and the staff always knows exactly what they are talking about! It's also my go-to when I need to make some keys! I can always count on McKnight for whatever my needs are. Whether I'm looking for bird seed or glue or paint or a nail, they have it! I recently bought my weed whacker from them and I love how they are right down the street from me if I need it to be serviced, which I recently did. They used to have a pretty extensive garden nursery but it has slowed down over the years. In the early years I was even able to buy some lily pads! Lol But all of your other departments are well stocked and well priced and it's so nice to have a staff person that knows what they are talking about! There is plenty of parking right up front and it's conveniently located on Bessemer Avenue. I encourage you to patronize this place. It breaks my heart to see so many wonderful stores like McKnight Hardware shut down and give way to the big chains. We want to keep places with that Mom and Pop feel and this place deserves to continue to serve this neighborhood for years to come!

McKnight Hardware is a one stop shop if you're looking for unique screws and bolts that you can't…read morefind at the big box stores. The main thing I shop there for are the keys! You can get different colors and even your favorite team. The prices are a great and the items are a good value compared to other places. Check them out!

As a DYI person who is starting a tool collection, Harbor Freight is a great place to go for hand…read moretools and other tools to add to your collection. I went here on Sunday, but this wasn't my first visit, just the one I am posting on. I got a few things that would have overall cost me much more at a big box store. Are they the best tools in the world, likely not, but for the price and as someone who doesn't use them everyday it is a great place to get things that I really don't care if I hand it down to my descendants. I would recommend you sign up for their free account because they do send coupons and discounts that bring the costs down even more.

We have done many DIY projects recently and while we've spent a lot of time at larger stores such…read moreas Lowe's, harbor freight is always a second stop for us. They have a large variety at a more affordable price. Be sure to check out your local harbor freight for some of the best prices around! I also love that they mark the quality as good - better - best while not sacrificing pricing!

Shout out to Lisa, who was a big help today, even though they did not have what I needed. She…read morelooked extensively and made great recommendations. I appreciate her going above and beyond to help me, especially with this upcoming inclement weather. Seemed odd at first walking in, since this used to be Stein Mart, but she pleasantly made me feel welcome as an Ace customer.

Stopped in to the new Westlake Ace Hardware in the Harris teeter shopping plaza on Skeet Club this…read moreweekend. They were having a grand opening celebration and I must say, this new space is top notch, probably one of the best looking hardware stores I've been to. This is certainly more than a hardware store, offering your standard stuff like hardware (including specialty pieces) and pints, but they also sell work clothing, home decor, seasoning for grilling, and everything in between. The staff is all very friendly, and attentive, quick to help find what you're looking for. My one complaint is their pricing. Though it's convenient and closer than going to the bigger stores, there pricing is very high on a lot of product. Sale items are a little more comparable, but I'll be honest that I think they will have trouble surviving if their pricing structure doesn't get adjusted.

Great customer services and a nice selection of products. Definitely will be back. They had…read moreeverything I need.

Lazy employee won't fill propane claims they don't fill propane 30 minutes before the close but it…read morewas 38 minutes before they closed don't know if they are lazy or don't know how to read a clock