Best customer service I've had here in a long time. Kelsey has been extremely helpful, patient and…read morehas gone above and beyond to ensure my vision happened.

Unable to get help. Staff was either with another customer or too busy to acknowledge I existed…read more Went to front asked cashier if we could get some help with a purchase. Here are her exact words. "Just bring me the SKU number" Big selection but no one with the time to help you. Finally surrendered and left store without a purchase of more than $2,000.

Being a kid from the 50s and '60s, all I knew were Mom and Pop stores. The candy store was owned by…read morethe Zimmermans, the bakery was owned by Sal and Dom, and the grocery store was owned by the D'Alessio family. Hard to find those anymore unless you head down Bessemer Avenue to McKnight Hardware. That place is Mom and Pop through and through. I have been going to McKnight Hardware since I moved to this neighborhood over 20 years ago and the staff rarely changes. The store is incredibly convenient and although I've never priced compared them with a Walmart or Home Depot, I'm happy to pay the price and support the OG hardware store in the area. Over the years I have seen many young men and women who started as teen helpers become cashiers and managers. The place has a family feel and the staff always knows exactly what they are talking about! It's also my go-to when I need to make some keys! I can always count on McKnight for whatever my needs are. Whether I'm looking for bird seed or glue or paint or a nail, they have it! I recently bought my weed whacker from them and I love how they are right down the street from me if I need it to be serviced, which I recently did. They used to have a pretty extensive garden nursery but it has slowed down over the years. In the early years I was even able to buy some lily pads! Lol But all of your other departments are well stocked and well priced and it's so nice to have a staff person that knows what they are talking about! There is plenty of parking right up front and it's conveniently located on Bessemer Avenue. I encourage you to patronize this place. It breaks my heart to see so many wonderful stores like McKnight Hardware shut down and give way to the big chains. We want to keep places with that Mom and Pop feel and this place deserves to continue to serve this neighborhood for years to come!

McKnight Hardware is a one stop shop if you're looking for unique screws and bolts that you can't…read morefind at the big box stores. The main thing I shop there for are the keys! You can get different colors and even your favorite team. The prices are a great and the items are a good value compared to other places. Check them out!

Best hardware store! The staff are super knowledgeable and steer you to buy what you need (you get…read morethe right stuff the 1st time). The repair shop is awesome and the owners son is a phenomenal technician. I'd rather shop with these guys any day of the week over the big box stores like Home Depot. Customer service, inventory and prices are extremely good!

They are the most unhelpful people I have ever come across! So much for their jingle!…read moreIgnored at the counter while the clerk was doing paperwork and no help for loading my purchase since I am handicap! Will not return!

High quality, beautiful custom products. Jamie Whitman was most helpful!…read more Great value too.

After posting this, the corporation contacted me and discovered that during the cleaning process…read morebefore delivery they applied a product that damaged the coating and they are replacing both pieces. They are standing by their products and making it right.

We are doing a full-blown remodel of our kitchen with Marsh Cabinets. Our design consultant from…read moreMarsh (Joel) recommended Hart Appliance. We met with DJ and quickly found a good connection with our needs and mission statement. During our appliance process, DJ did not try to upsell us. The selections were awesome. We were delighted that Hart sends the product selections to the Marsh team where they integrate the selections into the plan. Seamless and stress-free. For those considering appliances: We ordered in late December and expect delivery in April. This requires planning and understanding.

Queen City in Greensboro used to be Hart Appliance, a locally owned appliance store for many years…read more Hart was always dependable, and their customer service was excellent. Not so with Queen City. They delivered a Whirlpool fridge to me that didn't cool. They kept saying to wait 24 hours--nothing. I kept getting tossed around from the Charlotte store, where Queen City is based to the Greensboro store, trying to resolve the issue, but it took six days to "resolve"--and by that I mean I cancelled the order altogether. Customer service would say they'd call me back but never did. Not one person apologized for the inconvenience to me or for their shoddy response to their defective product. I bought the same fridge at Lowe's and it hasn't given me a problem. Their customer service was top notch, too. DO NOT PURCHASE ANYTHING FROM QUEEN CITY.

Great customer services and a nice selection of products. Definitely will be back. They had…read moreeverything I need.

Lazy employee won't fill propane claims they don't fill propane 30 minutes before the close but it…read morewas 38 minutes before they closed don't know if they are lazy or don't know how to read a clock

These guys are pros! That's why the pros go here. They are experts on paint and are very willing…read moreto answer questions and provide advice. They make painting projects easier. I especially like their care and concern during COVID. The employees all wear masks, social distancing is clearly marked, and plexiglass partitions are in place as an added measure. I highly recommend this store.

Very helpful (and friendly) staff, and well organized store. The staff took their time with my…read morefamily and I, as novice painters, to help us find the right paint color & quality grade for our at-home paint job.

The guys who delivered and installed my washer and dryer were amazing. They even showed me how to…read morework them.

Devin and his partner sorry forgot his name did a excellent job sitting up my drawer both very…read morefriend and knowledgeable