We were involved in a bad wreck in 6am i65 traffic. The trooper called Hurst to come tow our car…read more Daniel came to pick us up. We rode in his cab with him. He let us ask him so many questions. He explained the process of what would go on next, which made us feel a lot better. We were far away from home and felt pretty lost. They offered us their break room for 3 hours while our family was en route to pick us up. Daniel even offered to give us a ride to a Waffle House or anywhere we wanted to go, if we were hungry. They kept us updated and took great care of what was left of my car. A+ all the way around. Mark was the bomb, too! ;) Everyone was, really. This experience made my day a lot less crappy. Thanks again!

In the mist of my Penske nightmare, there are those that " follow" scripts & then there's Hurst…read moretowing. It was Friday February 23,2024, and the wife and I arrived at the home depot in Jasper al to pickup our 26' Penske truck. During inspection discovered no brakes, this is first of 4 trucks in 24 hrs. Rented truck 2 and off we go. Coming into Chelsea, front wheels went to smoking bad so we pulled over at Walmart on 280, called roadside assistance (9:45 am) hence the start of our nightmare. After dealing with scripted Penske idiots for 4.5 hours sitting in the hot sun, we were very irritated to say the least. They told me that the driver was stuck in traffic at the ETA was over 30 minutes. Not even 2 minutes later here comes Hurst towing to the rescue. Remember "we are furious dealing with idiots" and I was not polite to meet the driver cause I assumed he would be "scripted" too. Jason asked me to calm down and he was here to help, he went above and beyond the call of duty to ensure that the swap went as smoothly as possible. He swapped out and this is truck 3 of 4. We get the truck to the house and start loading, After clearing out the storage we close the truck tuck the ramp securely and move 10 yards to the house. Pull out the ramp and it breaks, nightmare with Penske continues. After another scripted run around Hurst towing and Jason came to the rescue. In closing, I highly recommend Hurst and especially Jason for going the extra mile to make sure we were okay. Penske can learn a few things from Jason and the guys at Hurst. Hmmm Hurst truck rental.... that would be awesome.

Would not recommend, never showed up. Times kept changing from one time to another. And no…read morecommunication skills

Great guy. Arrived quickly, loaded my car safely and efficiently…read more Use this guy! -Armando Ok

My insurance told me I had to wait an hour for a tow. That hour turned into two and then three. I…read morecanceled my request and called King Boyz, and Champ was hooking my car up and raising it in his flat bed trailer almost thirty minutes later. He was very friendly the entire time.. I'll use King Boyz from here on out, and refer only to them when asked

The dispatch office was Courteous, kind, patient, and understanding. Tameka did a wonderful job…read moremaking me feel confident and safe til help arrived. KC the driver did a great job securing my vehicle and dropping it off with a problem. I'm grateful for their team, staff, and service. Did I fail to mention they also had the most affordable quote? Well they blew me mind with best price and best service. I hope to never need a tow service again but if I do, I'm saving their number in my phone for quick service. Thank you again

Always comes in clutch! Thank you so much for fast and reliable service. We appreciate it!read more

Just communication , knowing stuff, PUT THE EXTRA EFFORT TO DELIVERY MY CONTAINER UP A DIFFICULT…read moredrive way. Good driver and owner, the little guy still rules, meaning the single owner of truck and driver is still out there. Help support this man in his self employment, He's good.

Staff was very kind and friendly. They sent a truck right after I called so I did not have to wait…read morelong at all. Great service

Had a flat and needed a tow late afternoon on a a Sunday. Great customer service and didn't charge…read morean astronomical price. Highly recommend.

Arrived in under 30 minutes. fast and efficient and even let me ride to where the truck needed to…read morebe towed. Can't beat the price. I was facing the wrong way in a ditch and he had me out in about five minutes.

Reached out to get a tow & was given a very good price. Was told truck would be there in one…read morehour... One hour was actually almost FOUR. I requested a picture of the vehicle at the drop off location before making payment. I finally received that picture TWO hours later (35 minutes between PU & DO Locations). My phone is BLOWN up for the next 10 minutes saying if I do not make my payment they will hold my vehicle and return after payment is made with an additional charge... I totally things happen and get delayed, no problem. All I ask is that it be communicated to the client... Then to bombard me with text messages and phone calls because the payment hasn't been made within 10 minutes of Proof of Delivery (Almost 4 hours after the time it should've been...). Unfortunately as good as a price as they offer, customer service skills are far too poor to use again

went the extra mile, loaded my container 8x20 worked his way thru two difficult driveways, good…read moreindependent owner & operator. He gets 5 stars from me

On a Sunday afternoon, arrived on time, loaded my vehicle and delivered it to the dealership. Very…read moreprofessional.

Michael, Paul and Cheri all care about their customers and are so kind. Great mechanics and super…read moreknowledgeable service. I am so grateful to be able to have them as service providers! Their prices are very fair too.

Highly recommend! They went out of their way. Two weeks ago my 18 year old daughter's car broke…read moredown 10 minutes away from their shop(3 hours from home and 2 hours from school). It was Friday 2:30. They had her car towed back to their shop, inspected the cause, had the part delivered and had her out the door in 2 hours. They close at 5 for the weekend and made sure she taken care of. And to top it off it was very affordable.

The driver was right on time and certainly knew her way around the Tow truck! I was very pleased…read morewith their service and will use them again!

From the owner: A-1 Towing takes pride in being a true 24-hour Towing company that works around the clock to ensure…read morethat we provide great service to our customers and all their automotive needs. We specialize in long distance towing/hauling, jumpstarts, fuel delivery, we also offer spare tire replacement no matter the size of the vehicle even RV's and trailers.

Driver of empty tow truck was stopped at a red light sticking partway into a busy intersection and…read moreinsisted I had to back up for their convenience when I pulled up behind to wait for the light too. I am disabled, drive a 2012 model without a backup camera, and cannot safely look behind me to back up in traffic, and I told the driver that. He called the sheriff with my encouragement, who was helpful in resolving the situation. This company's tow drivers have no consideration for a disabled senior driver!

Don't recommend, literally left my car scratched and took bumper off just because he said it was…read morehard to put on truck. Also said 1 price on phone and charged me even more and wanted tip. like what