The owner will not even return my calls. In February 2026 they lost a package for which I paid $278…read morefor next day service. It was supposed to go to Saint Martin where I was on a dive vacation and they sent it to the Netherlands. How can a logistics company not even understand geography? I understand that mistakes happen, but the owner's, Chastity's, miss handling or rather NOT handling of this issue has forced me, after four months of inaction, to post a negative review. I had five months worth of contact lens, along with other costly items in that package. This was not an inexpensive loss.

When I moved here 2 1/2 years ago from DC, I hoped I'd find a UPS store that I liked as well as the…read moreone I used in Arlington Va and I did. The people at this store are great and patient and after reading some of these negative reviews, it has not been my experience at all so that's why I'm writing. If you've never had a job working for the public, you need to take a step back cause you deal with a lot of what was the word Stephanie used begins with a D? And no it's not a post office and also UPS can be expensive to send stuff if it's not prepaid but it's not the employees fault.

Amber goes above and beyond! I dropped off a package today…read moreand Amber went the extra mile to satisfy her customer. I really appreciate her and I wanted everybody to know how great she is.

This UPS store always has the best customer service- I'm consistently impressed with how pleasant…read moremy visits are hahaha They seem very organized and everyone is so nice

I have been to many Fedex offices over the years but this by far is the best. I ship…read moreInternationally and they (others) always get it wrong!!! The were polite and knowledgeable and quick!! Fantastic!!!

Couldn't make it to the store, which makes it that much better…read more I emailed Melissa the info I needed printed & faxed to save my insurance, & she professionally & perfectly processed this request for me. Saved my bacon :-) She deserves a raise PS Contrary to what it says, I'm in Chattanooga, TN Store #0519

I had an AMAZING experience at this Staples last Friday on the 20th at the Print & Copy Center…read moredesk! I was getting foam boards cut and some literature laminated and printed. CHYNA WAS ABSOLUTELY GREAT! She was attentive, kind and sweet and a pleasure to work with on helping me with my project! I will be going back to see her for all my office supplies needs and projects in the future! Give this woman a raise, promotion, or whatever because she is an ASSET!

very convient and fast print services. Its less work than going to the local library to print. nice…read morestaff that greets you from every direction from the cashiers, stockers, etc. i like that they acknowledge the customers and always willing to help.

excellent customer service! I wasn't even inside the door and they helped me with my 8 packages…read more service with a ile!

The best and most friendly package drop off in my area. They have always been so helpful and…read morefriendly!! I use them alot and spend a lot of money there!! They get my #1 vote in Chattanooga!! Thank you for your Great Customer Service!! Appreciate it greatly!!

The staff here are rude. The prices on their optional services are ridiculous. I will gladly never…read morego here again. I came in with a label ready to print. Asked if they would print and affix it for me? Their fee for such a service? $3. For a single black and white printed label. They then proceed to explain to me how amazingly expensive their printer is and how they need toner and they need to lease the machine and... LABEL PRINTERS ARE THERMAL, they do not use toner! YOUR LABEL PRINTER IS A DYMO 550 TURBO! 1,000 labels are $6. You print labels for shipping all the time. Absolute trash business.

I went to ship some small arms cartridges as I have done many times at UPS stores across the…read morecountry and they refused the shipment. The package was labeled and 100% in accordance with UPS regulations but they didn't care and said they were a "franchise store" and would not take the package. Never seen a store that picks and chooses what it ships when in compliance with UPS guidelines on their site. UPS should pull the franchise from this store.