Addendum: subsequently the manager went out of his way to make things right. Changed to 4/5…read more Original review: Horrible experience with attempting to schedule. Their scheduling service repeatedly scheduled late appointments when technicians weren't available, causing them to cancel at the last minute 2 days in a row, leaving us with a non functional HVAC during hot weather. Extremely unprofessional and unethical business practice.

I have been waiting 3 weeks for a part to fix a unit that's less than 2 years old that they…read moreinstalled. no one has followed up. I have to initiate every call talk to their AI. Then talk to a call service. they say they'll relay the message and someone will call me back and they don't. So after three weeks of waiting for a part to come in now they're telling me that it's on backorder. But did I receive a phone call with an and an ETA. No instead I got a text message that just said it's been on backorder as of yesterday. So much for being a "family member" - they definitely don't treat you that way.

Very good company from customer service to field techs!…read more Technicians go over and thoroughly troubleshoot any and all problems that other company could not solve after 8 visits after installing brand new A/C unit!

I had a new Carrier 23 Seer Heat Pump and 96% Efficiency Propane Gas Furnace installed to replace…read morean old heat pump. It has been almost a year since the installation and it has performed flawlessly with the exception of the Xfinity thermostat which had some software glitches from Carrier that were resolved. This is a high end system and it works as I envisioned and has many options available through the thermostat that must be learned. I am having a whole house humidifier installed that will be controlled through the thermostat that will help with the air quality and efficiency. The installation was done professionally and correctly. The glitches were addressed quickly and properly. The installation technicians are knowledgeable and efficient. My heating and cooling costs are less even with Duke Energy's incessant rate hikes. I would recommend this company to anyone from a lower end budget customer to a high end.

First incident: This company wired our heat and air together which made our power bill to go up…read more Second incident: We called them again to fix ongoing issues with our air conditioning, and now they want to charge us an arm and a leg. They keep making excuses and adding extra charges, instead of just staying and actually doing their job.

Air handler (AC) went down. Keith came out and did some troubleshooting. Several ground wires had…read morebecome disconnected causing the outside unit of the heat pump to short out. This was fixed but we found out the pump had blown out. This is a smart pump on a Lennox and they run $1000-$1200. So we were going to have to order the part. Got a call back from them that day. They found one locally and brought it out and installed it. Presto cool air! The entire cost was less than half of what I expected to pay on just the part! This makes 3 times over the past 5 years that they've saved me a bunch of money on various hvac systems in 3 different houses. These folks are great!

Service Requested: annual heating unit inspection; requested the first week in June with regard to…read morewhich "Mike," the service agent, was scheduled for 11 June. Mike called the day of his visit to assure I was home. He arrived on time, even a little ahead of time, to get underway. His task wasn't easy; the unfinished basement represents a difficult crawl-space, but Mike was undaunted. Within twenty minutes he had completed his inspection and reported everything was in order. Then came topside to examine the Trane control unit. He explained why the fan function had been running continuously and why heating may have discontinued due to a lock-out function when the tank is empty and no gas is detected. And also what to do to re-initiate the system should I need to. A very helpful service tech! As to value, the price I paid for this service visit was quite reasonable. Less than weekly groceries. Mike was a friendly and knowledgible service agent and I hope Mike's Heating and Cooling will keep him on staff for next year's visit!

Phoned Mike's Heating & Cooling (MHC) third week in March 2024 to get a quote on a replacement…read morefurnace, my furnace was 25 years old, but worked. I like being proactive in terms of home infrastructures. I phoned MHC to set up a consult appointment, an effortless process. Forest, MHC sales consultant, was at the house within a couple days, looked at the entire unit, measured up, and shared with me his recommendations...now mind you, I had priced out the total cost of the replacement prior to his visit and had a cost range in mind. Forest said he would get back to me by day's end with a job quote, and he did. His quote came back within my cost range and I signed a contract (wrote a check for 50% down payment, which is normal). A few days later, as scheduled, MHC technicians promptly showed up, Josie & Tyler...Forest also showed up to introduce them to me and summarize the replacement job. MHC removed and discarded the old unit. Then, two MHC electricians showed up to install the electrical components for the new unit. This took approximately an hour and a half. Then, Josie & Tyler got to work with the new unit install. They were very diligent in their work and it was clear they knew the task at hand. I should point out that Josie was the lead technician and was "teaching" Tyler throughout the entire process. The entire replacement process took approximately 7 hours. They did install a new, short duct run, so the job took a little longer than a normal replacement. Forest returned at the completion of the replacement to fire up the new unit and make sure I was pleased with the entire process. Two thumbs up to Mike's Heating & Cooling and to their team(s) of knowledgeable professionals...and a BIG Shot Out to Forest, Josie, Tyler, and the MHC electricians. A job well done! I highly recommend Mike's Heating & Cooling to anyone in need of HVAC work. Tom in Waynesville. NC

Mike's came for our annual checkup // very though job. Opened up the equipment, tested and checked…read moreeverything. This system installed last year is now using 1/2 the propane the old system used. So we are very happy.

I bought my house almost two years ago, and I knew it had been empty for almost a year, so I…read moredecided it was past time to have the heating system inspected and serviced. I was very lucky to find a good sized, reputable firm in Candler, close to where I was. Contacting them and scheduling a service was very easy, they were able to send a tech out the next week. Greg was very knowledgeable and capable. I really didn't know much about the system I had, I had only changed filters in the basement quarterly. As it turns out, I had second furnace that I didn't know about up in the attic to heat the second floor. And THAT filter was nasty, guessing it almost never got changed. Greg was in and out in a couple of hours, everything is running great, and I've already noticed the improvement in the air quality upstairs. Great service at a fair price, highly recommended. I'll be having them come out every year going forward at the start of the heating season.

Updating after I revised my profile to indicate I actually live here, not SF…read more Outstanding. Our heat pump has been iffy since we moved in three years ago. It finally turned into an iceberg in mid-November during the cold snap (reversing valve sensor inop). It took a couple visits to diagnose, acquire parts, and fix all the issues, and Doug's team kept us updated on progress throughout. However, the best part was when James asked if the unit was still under warranty. We checked and it was, with only two weeks remaining on the covered period! So all the parts were covered and the work was completed before the deadline. Considering how much time they spent I was very pleased with the final bill. And their mindset to ask about our warranty just shows they're doing their best to save their customers money. Highly recommended! Thank you, Doug and Team!

Had them come out to check out my unit as my AC wasn't working. Charged me literally hundreds of…read moredollars ($960) not included their "diagnostic quote". Didn't end up working. Had another company come out- $250 and working. Avoid, avoid, avoid

We started out with a simple oil furnace replacement from the flood, add more problems and time and…read moreyou get a mess. These people (I'm including the owner on down) went above to make it right, I can't say enough. Thank you all so much!

I got 4 consultations for HVAC installation in my tricky 115 year old house. Ledbetter had the best…read moreengineering ideas for how to get around my lack of attic & crawlspace. Clearly the most experienced of all I'd talked to. They installed, Helene flooded my property, they called me immediately & said "what do you need? We know you got hit." And they worked 14 hour days, 7 days a week to get people winter heat after the hurricane. They didn't even really charge me for labor on my hurricane hit situation & worked hard to get parts covered by warranty. They went above & beyond what I think any company would have done. I'm grateful they're part of our community.