We just recently been doing business with them and they arent responsive... phone is shut off ive been trying to check on my shirt order for 3 weeks and still no sample. She has messed up on my 1,000$ order and "fixxed" it by just putting stickers on our postcards. read more

I've known several graphic design people in the Kearney area that have had the misfortune to work here and its a nightmare. The husband and wife owners are verbally abusive and constantly insult employees with language I can't repeat on this website. They go through one graphic designer a year and either force them to quit or fire them before they can resign. One gal I know couldn't get her last paycheck from them and another friend fought them for two months for a final paycheck 2 years ago. Shirt Shack has a bad reputation in Kearney for terrible customer service and long wait times (assuming you get what you order at all). A lot of my friends ordered Kearney High shirts in August, didn't get anything until October, and were told pieces were backordered! Please don't go here! There are SOOOOO MANY other tshirt places in Kearney!!!!!!! read more

Doing business with the Shirt Shack in Hastings, NE was a very unpleasant experience! Russ Staton is the owner I guess of the Hastings and Kearney Shirt Shack stores. I ordered special T-shirts for the first family gathering since our mother's passing in May from the Hastings shop through Renae. I called them August 9 and said I needed them Sept. 22. I received them Monday Sept 16. They were not the shirts I had asked for nearly 12 times (have emails to prove all this). I had even sent pictures of the tags of the shirt I wanted so there'd be no mistake. I was assured several times that the shirts they were sending were the ones I wanted. They sent a cheap cotton shirt but I had paid for the half polyester/half cotton blend. I emailed and called for 4 days AFTER I received the order but never heard anything from anyone. They were totally in contact with me UNTIL they were paid! The fifth day after delivery and probably too late to FIX the order, I got someone to talk to me but they said I had to talk to the owner, who had just left for the day (?).. so I asked that they have her call me the next day. Got an email 2 days later saying that they couldn't redo the tshirts and what did I expect them to do? I told them I wanted whatever they do for a customer who pays for a project that isn't what they ordered. Renae didn't call me and never heard from anyone until I emailed them saying I'd let others know of my experience by posting to social media. I got 2 emails from the owner and the head person at the Hastings shop within minutes. Renae said she hadn't seen my emails for a week (but one of her employees told me she had talked to the employees about the 'situation')... and Russ chimed in and I didn't even know who he was....he sent an email and said he was the owner of the Hastings shop.. so within 5 minutes at 9pm on a Friday night I got the 2 emails from both of them. .... I didn't hear of any solution they might have till the next Monday when I said I hoped they'd reprint and FedEx the shirts in time for our family gathering. Renae said their store policy is to give a discount on the customer's NEXT order. I told them their 'quality assurance' guarantee is pretty safe on their end then because who is going to order a second time from them? I told them I NEVER got an 'I'm sorry this isn't what you wanted ' or 'we will send you what you wanted' or 'if these shirts don't hold up we'll redo them'..nothing and any of those alone would have gone a long ways. They got indignant when I told them I wanted something to be done and would let others know of my experience. They said that was rude of me! She said she'd give me a $1.50 refund per shirt. I told her to do whatever ...send it or not...but I was going to let others know on YELP this experience because that was too little too late! So I have shirts that aren't what I wanted and they have my money. IF I hear any positive response from them after posting this I will immediately post whatever they do to remedy this situation....from what I've heard about these owners I doubt I will....AND I'll give them credit for doing the right thing. I will say I don't think the employees should be held accountable for these owners. Renae tried to say 1 employee said the shirts were a blend when in truth Renae and 3 employees all confirmed it ( via emails). I think the employees strive to do good work for their customers. It's the employers who are the problem. BTW... I just let them know I was posting this on YELP... thought it was fair to let them know. I had told them I would not post on any other media. SO... FYI...Renae just sent a hateful email....I ma rude and unkind...Won't say what else she said!!! I found many other shirt shops.... WHY I CHOSE THIS ONE I'M STILL WONDERING ???? GUESS I HOPE OTHERS WON'T!!!!! read more

Gave them several chances and each time there were shirts missing. Didnt get our orders done when requested. Poor customer service. They have also made rude comments towards their customers. Owners wil not talk to you if you request it. read more