On 2/7/2026 , I visited the store to exchange a sweater. Upon entering, I handed the item to the…read moreemployee at the entrance, Avery, who stated he would place it on the counter until I was ready. When I arrived at the customer service register, I was told by the cashier, Max (identified as a Customer Service Manager), to wait to the side. I waited approximately 20 minutes while other customers were assisted ahead of me. When Max finally assisted me, he claimed the sweater on the counter was not mine. Another manager, Aaron, was called over, and both managers insisted that I had not brought an item into the store. This accusation made me feel as though I was being suspected of theft. Avery repeatedly confirmed to both managers that the sweater was the item I brought in, yet they continued to deny this. After approximately 45 minutes to one hour, the managers stated they needed to review security footage to verify that I brought an item into the store. I asked whether this was standard return procedure and was told it was not. During this time, I observed that other customers, who were white, were treated promptly and without similar scrutiny. This led me to believe I was being treated differently based on my appearance and ethnicity. After roughly one and a half hours, the managers returned but continued to behave in an unprofessional manner. During the interaction, Aaron stated, "I'm not going to admit I'm racist," which further escalated the situation and reinforced my concern that I was being discriminated against. Nearly two hours after my arrival, another employee, Leslie, handled my transaction respectfully and efficiently and resolved the issue without further incident. Additional concerns include: I was threatened with removal from the store for recording and taking pictures, and the managers were unwilling to provide their names. Earlier, Max refused to sell me Pokémon card packs kept behind the counter, claiming they were "not in the system." However, when Leslie scanned the same items, they rang up successfully and were sold to me, raising concerns that merchandise was being improperly withheld. As I was leaving, another customer intentionally struck me with a shopping cart, which added to an already hostile environment. I would like to formally commend Leslie and Avery for their professionalism and respectful behavior, as they were the only employees who treated me fairly throughout this experience. Based on this incident and information shared by family members, this location appears to have an ongoing issue with discriminatory treatment toward Hispanic customers. I believe it is unacceptable for managers to treat paying customers in this manner, to accuse them without cause, or to subject them to unequal treatment. All this while 10yr old son was watching. He then asked "why are they treating you this way". It's sad my son had to witness this type of discrimination.

Not really digging this place. The employees aren't very helpful, the prices are on the high end…read more Checkout is a total joke, the checkout lines and slow process are the main reason I won't be returning.

If I could give this store 0 stars I would. They have a lot to learn about customer serive beyond…read moresaying hello and goodbye. Distracted staff, not helpful with other options if they dont have what you need. Quite sure this store could be more successful with higher sales if the staff were trained properly.

Hibbett Sport as a hole is behind in the times. No no replacements when they sent you used or…read moredamaged goods. They're only responses for you to return it. They get to keep your money for a couple days and then your bank is to keep your money for a couple days while you're out. The customer service is rude and professional and outdated

I saw a ring I wanted to buy online that 1400$ went in and I saw it in the case, but no one was…read morearound (11am) I asked the lady in the fragrance counter if I could see something in the jewelry case and she said the girl that works that counter would be back in a min she probably went to the bathroom (I waited another 15 min with my 7 year old son)When we were leaving the girl from the fragrance counter told me to have a nice day. I've called the store twice since and was told no managers were available. I guess they don't have one. Very disappointed considering I went to the one in Fort Worth all the time and loved everyone was so much. I work in the same shopping center as a manger of another store and I'll be telling all my customers to avoid this place!!! It's trash! Very disappointing and please managers answer the phone!!

There is NEVER anyone on the floor working. Except for the Make up…read more I asked the lady where the Clinique Blush was and she pointed to a drawer. I opened it up and it was disorganized missing colors. You dig thru it! Terrible. The carpet needs vaccumming everywhere! Sales racks packed with clothes half hung up! So hard to find anything. This Belk needs a lot of help!!!!!

Very rude workers, guessing they could all have a bad day. No smiles just attitudes and a poor…read morevibe. I've given a lot of service to boot barn but have never seen one in such low quality. Will drive to Cavenders when I'm here in Waxahachie.

Customer service terrible.. was needing a different size in Jeans.. no one in the store and they…read morewouldn't help..

They are booked solid because they do good work on repairs. In my case it was boots. They looked…read morenew.

Great service! they made an old pair of boots look and feel great! Will definitely use and…read morerecommend Elf Boot & Shoe Repair!

Not sure when the policy was changed, but I've never had an issue with ringing out at a different…read moreregister other than the main checkout until today. I was told that I could only purchase at the find jewelry counter if I was purchasing jewelry that's never happened to me before, but I was told by the associate today that I couldn't check out there, which was very disappointing because the lines were absolutely ridiculously long will not be back.

I went here looking for Christmas decorations for the house, and I was really sad that they did not…read morehave not one African-American Santa, angel, or anything that represents the black culture. I was kind of disappointed no I was very disappointed. I just I expected way too much in 2022.