We had a very unpleasant experience at this Clarks location, which was surprising because my…read morehusband and I are long-time, loyal Clarks customers. We travel frequently and are strong fans of Clarks shoes. Whenever we see a Clarks store, especially at outlets, we always make time to stop by. This was our first visit to this particular store. The issue was the interaction at checkout. The lady at the cashier was so rude. I had already selected two pairs of shoes and was ready to purchase. At checkout, the cashier asked for an email ID. I politely clarified, "Not a phone number, right?" Her response was to raise her voice and sharply repeat, "EMAIL ID!" We are careful about sharing our personal data. We know we already have a Clarks account. My husband checked his email and could not find any messages from Clarks, and when our email address was entered, the system could not locate it. The system then prompted us to create a new account. I tried to clarify again, asking whether the system was now requesting a phone number since our email address could not be found. Instead of listening, she continued repeating "EMAIL ID!" in an increasingly rude and loud tone. What upset us most was not just the tone, but the lack of respect. It felt as though she assumed we did not understand English, which is not true. We both speak and understand English fluently. No customer should ever be looked down upon because of accent, appearance, or background. There were many professional and respectful ways this situation could have been handled, such as: "Yes, ma'am, we use email only, not phone numbers." "I'm sorry, our database is local. If your account was created at another Clarks store, it may not appear here, and a new account would be required." If opening a new account is required, customers should be clearly informed and given a choice. We chose not to create a new account because we already have one with other Clarks stores. If Clarks does not have a centralized database, this is something the company should seriously consider improving. Customers have the right to protect their personal data and to ask questions. Not all customers who ask questions struggle with English. Many are simply cautious about privacy. Personal data should never be demanded as if it is unimportant. This experience left us disappointed and disrespected. We hope Clarks will provide better training in customer service, communication, data privacy, and cultural sensitivity at this location.

I had a disappointing experience at this store due to the behavior of the staff. Several employees…read morecame across as rude, which made the visit uncomfortable. I also believe the manager could benefit from additional training in customer service to ensure customers are treated respectfully and professionally. I picked up a pair of shoes to see how they would look , and the employees approached us in a very rude manner to tell us that we needed to have the boxes with us. I do not understand why this is necessary. If this is a store policy, it would be helpful to place a sign at the entrance so customers are aware of the rule before shopping.

Went in today and was not greeted. The person who worked there was talking to this man the whole…read moretime and didn't even acknowledge my presence. I was in the store for an hour and no one came up to ask me if I had any questions or needed help. Bought some boots only because the sale was BOGO free. I won't be coming back in due to the service I was given.

From the owner: Rack Room Shoes has been the trusted footwear retailer of choice for more than 95 years by…read moreconsistently offering quality shoes for men, women and children at value prices. With a wide variety of nationally recognized brands and an assortment of exclusive brands in athletic, comfort, dress and casual, every member of the family will find the shoes they love at the value they need.

This famous footwear was clean and easy to navigate. I was able to walk right in and find the shoe…read moreI wanted. There was a shoe that I found on their website online that was not available for purchase in store and the cashier walked me through the online purchase. She was able to get me a discount on one pair of shoes that saved me a good chunk of money. Overall a great experience at a great establishment and I will be coming back the next time I need a fresh pair of shoes.

Horrible service. I literally left the items it took me forever to pick out. The staff was horrible…read morewith absolutely no customer service. She laughed and said thank you as I walked out. There are plenty of other places to spend your money.

Inventory was good no complaints, however a young lady at the cash register was extremely rude…read more Would check on who you hire to work not everyone should work in costumer service.

Just like most sister stores in Austin, this Ross is half empty in the men's department. A huge…read moredifference from a recent trip to Houston where the men's department was so crammed with clothes you could barely get an item off the rack. We have money to spend here in Central Texas! Maybe our stores don't do that well in the volume department as I found some Joker Brand shorts that I had purchased a year ago at the Sunset Valley store, but didn't have my size. I hit the boys department only to find a few items that originally would have been a set with top and shorts; just the top remaining for the same price. How am I supposed to frequent Ross stores when they have the same four pairs of pants each visit? That's my problem with Ross, either some better discount outlet is beating them taking all the good stuff or they are only able to secure small amounts from other retail chains. The store was clean and the staff we encountered was friendly. Now we just need a decent selection of men's clothing to choose from. Probably two but rounded up to three stars.

Easy parking. Wasn't busy at all, I walked around. Found a style I liked. Tried them on. Fit great…read more Comfortable. SOLD. Walked right up to the counter, paid for my shoes. Quick, easy, fast. In and out. Shoes were great price, plus I had a $5.00 off coupon too. Perfect

Great selection and super friendly staff. I ended up with not one but two pairs of shoes. They…read moreoffer military and first responder discounts. Easy to find off the highway in an area filled with National chain businesses. Plenty of parking. One of the better Skecher outlet stores I've been to. Recommended

Hit or Miss. Big Miss today. No shoe options for size 12c (kids). No plus size items in this store…read more Only xl and under. Tons of full price men's outfits though.

Samantha was a true representation of what a valuable employee is to a company. She exuded max…read morepatience with myself and my father & made sure that she provided the best customer experience possible

This Marshall's has a lot of great items, more then another ones have! My family and I found a lot…read moreof items just in our shopping experience rather than doing to many different stores. My complaint is when checking out, as my family and I did have a lot of items. After check out I told the lady that I really appreciate her patience's and even apologized for the items I have, she said nothing and even complained about not having her lunch break yet. I think if you didn't want to work in retail then don't, I wasn't rude, and even said thanks, the least you can do is actually communicate when someone is talking to you!

I deliver goods here but I also shop here. Always find what I want and I can say they are a…read morecomparatively well organized and well stocked store. Good crew, great stuff.