Rennae assisted me in my home buying process. I reached out to Rennae to inquire about the process…read moreand she immediately began educating me on what home ownership could look like for me. She referred me to a trusted lender who was also very knowledgeable and worked with me diligently. Rennae was resourceful, readily available to answer questions, and encouraged me during the process. She was able to get me into a starter home in less than 4 months of me contacting her. She helped me stay within my budget, pointed out key things to look for, and how to interact with lenders and home inspectors. I recommend Rennae to anyone looking to buy a home. Just know she always has YOUR best interest in her mind as she aids you in finding the perfect home for you!

My husband and I wholeheartedly recommend Neighborhood One Properties. Last spring, they completed…read morean addition to our home that included a full bathroom on the first floor. They also enclosed and extended the deck. The process was timely and seamless. All contractors were courteous and professional. Most importantly, the finished products were beautiful! We 110% recommend using Neighborhood One Properties for your contracting needs.

Rishard and April remodeled two of our bathrooms. They did great work and were competitively…read morepriced. Their communication was good and they truly care about the quality of their work and their customers. They are a great couple with a great business. I wouldn't hesitate to recommend them.

We met Shannon through a referral and from day one, he was all in guiding us through the buying…read moreprocess. We told him it was going to be a long haul as we were relocating from out of the area and had to get to know the area first. Our criteria for the home we wanted at the price we wanted was also going to be a challenge. Shannon never hesitated, and was always available to answer our questions about the community or the local market. When we did find a house we wanted to pursue, his knowledge and negotiating skills proved invaluable. While this wasn't the first house we had purchased over the years, his insights into the local market were very helpful. We would highly recommend Shannon.

If you are in the need of a realtor, your search should end with Erin Melton and her team! Erin…read moreMelton has a wealth of knowledge, drive, is trustworthy, and is very proactive in getting your property the attention it needs, and better yet...sold (or bought)! We received continuous reports on all aspects of the buy/sell process, including scheduled calls with her. All messages sent to her or Jacky (her also awesome Office Manager) were answered very quickly. She made everything as easy as possible for us, and took all the time we needed to listen to us and answer our questions. She 100% cares about her clients and shows it in every way.

I'm so impressed with Erin Melton and highly recommend her. She was very knowledgeable and…read moreprofessional and spent a generous amount of time explaining everything to me. She covered all options I can take with my property, the current market, comparable houses, and the process of selling including a full breakdown of final numbers. Although I have chosen not to list my property at this time, I am definitely going to have Erin as my realtor when I decide to sell it in the future. I had several different realtors I found on Yelp come around last week and my experience with Erin was the best.

I really cannot say enough about how much Cathy did for us during our home purchase process! We…read morerecently moved to Richmond and began searching for a new home right away. I can't imagine anyone having a better knowledge of the market than Cathy, and she helped us learn the market so that when we decided which home to purchase there was no second-guessing. She also introduced us to a great team. We researched lenders, contractors, and insurance options, but in all cases we ultimately decided to go with folks Cathy brought to our attention. We had a lot of fun working with Cathy! She helped us end up in a location that we really like, in a home that fits us, and at a great value.

Beware! Our experience working with Eleni Filippone and Rick Cox was disappointing and very…read morefrustrating. After finding a house on Zillow, my wife and I were connected with Eleni, who seemed professional and eager to help us purchase the home. Since we immediately decided we wanted to put an offer on this house, we were happy to sign a contract with her, and since we didn't know her, she said it would be fine if we ever decided we didn't want to continue working with her. However, as we progressed through the home-buying process, several issues arose that caused concern. During our short time working together, Eleni did not provide sufficient comparative market analysis, seemed dismissive of HVAC issues in a high-value property, and overlooked important details in the contract regarding appliances. She also seemed intimidated by the sellers' realtor, which did not make us feel well-represented. As one example, she initially advised against a septic inspection since the sellers were supposed to perform the inspection. That septic later revealed significant problems, and as we were outside the window for an inspection, we could not independently verify the issues with the septic. As we approached closing, there were outstanding issues with requested repairs and documentation/receipts, despite our multiple requests. When we raised these concerns, we felt pressured by both the realtor and broker to proceed with closing despite these unresolved matters. They told us that we may be sued by the sellers if we didn't close or agree to an escrow. After deciding not to move forward with the purchase due to the repairs not being completed, we requested to be released from our contract with Rick Cox Realty. Despite Eleni's assurances that we would not be forced to work with her, Rick denied our request, leaving us unable to work to search for other houses and work with other realtors until the expiration (6 months from the time of signature). Throughout this process, we spent a considerable amount on inspections and home preparation, which felt like a waste given the outcome. The realtor showed us only one house and we worked with her for only a few weeks. In that short time period, my wife and I wasted thousands of dollars in inspections and preparing our house for the market, as well as a lot of time and energy. We wrote to Eleni and Rick explaining our negative experience and asking to be released from our contract with them since we wanted to start over with someone else. When my wife spoke with Rick on the phone, he was unprofessional and yelled at her. He blamed us for the sale falling apart and claimed that the price reduction we had asked for was unreasonable, despite the fact he had previously said it was a good idea. He never tried to reassure us or affirm his commitment to helping us look for another house; he simply told us that if we found another house within the 6 month timeframe, we would owe him 3%. All of these experiences, but especially the experience with Rick was confirmation that we did not want to continue working with them. Based on conversations with other realtors, industry professionals, and realtor associations, Rick's conduct (denying our reasonable request to release us from the agreement, blaming us, etc.) is far outside the norms of the industry. I would never recommend anyone work with Rick Cox or his group, and would caution others to carefully consider their choices when selecting a realtor and brokerage.

BEWARE of this broker!! We saw a house on Zillow that we wanted to check out, and Zillow set us up…read morewith Eleni from Rick Cox Realty group. We immediately decided we wanted to put an offer on it. Eleni seemed nice and professional; so we were happy to sign a contract with her, and since we didn't know her, she said it would be fine if we ever decided we didn't want to continue working with her. Signing a contract with Eleni and with Rick Cox Realty was a huge mistake! The first red flag was when Eleni encouraged us to offer full price on the house without showing us any comps; she kept saying "I've found the comps to support the price" but she never actually showed us any. Then, during the inspection, when the HVAC wasn't working, she said we should be okay with using mini splits throughout the house. I had to remind her that the house cost over a million dollars, and it was absolutely necessary for the HVAC to function. Next, she forgot to include all the appliances that would stay with the home, allowing the sellers to keep some of them. I had to remind her to, at least, put the built-in hot tub onto the list. Then, she told us we didn't need a septic inspection since this would be provided by the seller. We put in the repairs request to the sellers, but then I had to ask Eleni to follow up on the septic inspection since we hadn't received it. Well, it turns out that the septic had failed! The sellers promised to fix the septic. So, we did all the work of getting our house ready to put on the market. But as we neared closing, we still had not received receipts for repairs requested, for septic repair, and we hadn't even received the termite inspection. Eleni claimed one of the repairs (a loose shower head) had been done, and then sent me a picture of the wrong shower head. Then, Eleni got her broker (Rick Cox) involved, and they tried to pressure us to close on the house without any repairs being done. They said the sellers were going to sue us if we didn't close! I called the septic company and the city and did a lot of research on what it would cost to repair the septic, and it was going to be outrageous. So, we asked Eleni and Rick to request a reduction in the home price. Rick said he thought our request was very reasonable and forwarded my email to the sellers. The sellers did not accept, and so we parted ways. All in all, Eleni showed us only one house and we worked with her for only a few weeks. In that short time period, my husband and I wasted about $5K in inspections and preparing our house for the market as well as a lot of time and energy. We wrote to Eleni and Rick explaining our negative experience and asking to be released from our contract with them since we wanted to start over with someone else. I spoke with Rick over the phone, and he was extremely rude and unprofessional and even yelled at me. He blamed us for the sale falling apart and claimed that the price reduction we had asked for was unreasonable, despite the fact he had previously said the opposite. It was confirmation that we did not want to continue working with them. Rick has refused to release us from the contract even though he knows that we will not, under any circumstance, buy a house with his brokerage. This means that we cannot start looking for houses again for six months!! After speaking with other realtors and with the realtor ethics board, it sounds like this is very strange behavior and far outside the norms of the industry. I can't imagine why anyone would want to run their business this way, but I guess that's who this guy is. Consider yourself warned!

Great Job! Matthew and Lucy made a great impression from our first meeting. They came prepared with…read moremarket analysis and ideas to enhance our home for sale. He coordinated maintenance work that was requested after the home inspection. Everything was completed timely and at reasonable cost. He marketed the home and secured a sale within 3 days of the first showing. Great job and a pleasure to work with.

The Gold Standard For Selling A Home! I truly could not have done this without this incredible…read moreteam. I've bought and sold homes multiple times across different states, and unfortunately, not all of those experiences were positive. Working with Matthew and The Henry Team was not just a game changer; it was genuinely life-changing in the best possible way. I especially appreciated Matthew's calm, steady approach when my nerves and past experiences got the better of me. The team's professionalism and support made all the difference during what could have been a very stressful time. I always felt informed, heard, and supported at every step of the process. I wouldn't hesitate to recommend Matthew and The Henry team to anyone looking to buy or sell--they truly set the standard!

Can't say enough about the wonderful service the Cowart team provides…read more We got connected with them through our agent's recommendation, and from start to finish NFM walked us through everything-credit profiles, verification documents, estimates, applications-with such ease and in ways that first time homebuyers could understand without being overwhelmed. They are all extremely friendly and easy to talk to. Would highly recommend to anyone buying a home!

I'm finally leaving this review because of a serious underwriting error and the way NFM Lending…read morehandled my loan back in 2014. I purchased a recently rehabilitated home using an FHA loan through NFM Lending. During underwriting, NFM failed to identify an FHA timing requirement related to the property's rehabilitation. I was allowed to close approximately 11 days earlier than I should have, which ultimately meant my loan could not be FHA-insured. NFM did not call me when this was discovered. Instead, I received a letter informing me that they were unable to insure my loan through the FHA and had cancelled the FHA case number. I had been working with Matt throughout the entire loan process. When I called him after receiving the letter, he pretended as though he had no knowledge of what had happened. Shortly afterward, Jessie contacted me and explained that NFM had made a MAJOR mistake. Their solution to their mistake was for me to refinance my mortgage with them. That meant running my credit again, putting me through another loan process, and refinancing the mortgage they had already mishandled in the first place. They offered to lower my interest rate by 0.4% and provide a lender credit (money I already paid) so that I would have nothing needed for closing. I declined. A lender's underwriting error should not become the customer's responsibility to correct through another credit inquiry and refinance. Again, they sent this in a letter. My loan was eventually sold off as a scratch and dent loan. If you are considering The Cowart team of NFM Lending for a home purchase, don't!