Amazing company! They installed windows in three bedrooms and two bathrooms, a total of 10 windows…read more The installation was completed summer 2024. This afternoon, I called Mr. Carney to say one of the windows was not locking properly. He asked me to call the office and ask to see if someone could come out today. Rachel, who answered the phone, said Frank would be there about 230 PM. The time was 143 PM. Frank was here by 155 PM! So from my first call to when Frank got here was less than half an hour! I am just blown away!

Baybrook remodeled my bathroom, and I could not be happier with the quality and service! It was…read moreseamless in choosing tile, cabinetry, countertop, vanity and flooring with the help of their decorator; they had everything available and coordinated accordingly. The only issue I had was because the vinyl flooring was varied, it really would have been better if the flooring guy consulted with me before actually laying it! I wasn't happy with the way he did it. They came back to re-do it, but didn't coordinate when I would be home. It's better, but I should been consulted first. Overall, I'm very happy!

INITIAL DISCUSSIONS (FEB 22, 2024) We asked Keith if…read moreremoving the flooring would speed up the project but eventually kept tile. HandyWorks would demo and install the new tile. We also discussed painting cabinets, eyeing a mid-March start. PRICING & COMMUNICATION (FEB 26-27) We received only a "line item overview," no per-task costs. Repeated requests for a true breakdown were never fulfilled. Sue, the project manager, offered no real help with fixture selection (e.g., she told us to "use the filters" on a website we'd already tried). TIMELINE DISCONNECT (FEB 28) Keith disclosed late that the countertop needed a 10-business-day lead time and that subsequent tasks would push the project to around three weeks--far beyond our hoped-for one-week timeframe. CONTRACT & SCOPE OMISSIONS (MAR 12-21) After I canceled a meeting, Keith declined to email the contract, insisting on another in-person appointment. We finally reviewed it on March 15 but discovered the trashcan insert was omitted. Keith apologized yet still never provided a detailed cost breakdown. TILE PROBLEMS (SPRING 2024-MAY 2025) Several tiles were laid out improperly, and two had extra-wide grout lines. Keith's crew returned weeks later, but he sent a finish carpenter, not a tiler, leaving flaws. They redid those tiles again in May 2025 without Keith supervising. The tiler also used floor leveler to raise part of our century-old floor several inches--without our consent--then tried to charge extra and later failed to remove it from the invoice promptly. COUNTERTOP & BACKSPLASH ISSUES (FEB-MAY 2025) Small items rolled off the countertop's edge. By April, the section over the dishwasher sagged, leaving a gap. Keith finally added a bracket in May, admitting it should have been done initially. For the backsplash, his crew broke the grey-white marble pattern without asking, substituting grey for white near the edge. Keith insisted the white pieces were "too small" to cut, which felt untrue, and he never consulted us. OTHER UNPROFESSIONAL INCIDENTS Keith brought up politics (specifically, Trump) during contract signing, which felt inappropriate. One day, his workers cut quartz with our windows open, blanketing our downstairs in dust, for which he offered $200. A worker also smoked in our backyard after we explicitly said no. FINAL INVOICE & REFUND DISPUTE (SEPT 2024-MAR 2025) Keith apologized for including the unapproved floor-leveler charge on our final bill. We requested about a 10% refund due to recurring problems and incomplete fixes. He verbally agreed in March 2025 but later avoided the subject. We still haven't received any compensation. BBB complaint pending.

I'd really like to give these guys a higher rating. In some ways they helped and went above and…read morebeyond. However the finish work we were left with was upsetting. They also left lead paint chips all over the yard from the outside of the house; after stating they would clean it up. No issues with individual people or workers. They did help a lot with a hidden issue that came up as a surprise in the basement.

Had our roof done today John and his crew got here early and did the house and garage all by 4pm…read morecleaned up and even put back the xmas decorations that should of been put away before they came (oops lol) exceptional job very quick and professional highly recommend them !

Last November I contacted Girardi about a new roof. When John arrived to discuss this, we agreed…read moreon the CertainTeed products to be used. His price was in line with what I expected and lower than some who would use inferior materials. He also wouldn't require payment until the work was completed. His crew obviously knew what they were doing and they completed the job in two days. He had to charge extra because 27 sheathing panels had to be replaced because of delamination of the CDExt. He was great to work with, his crew did a great job and clean up was also great. Overall, A++. Ne also provided copious pictures of the work. I would strongly recommend him for any work around the house. Thanks, John.

We recently did a bathroom renovation with Fine Home Contracting. The quality of work they did was…read moreexceptional and their communication was far better than any other contractor I've worked with. They also recommended a designer who helped us make quick choices - Stephanie Sponzo of Sponzo Interiors was wonderful! Our bathroom looks like a showplace now.

Called to get a quote on a project. Incredibly rude on the phone and dismissive of the large…read moreproject. While not all projects work for all contractors what matters is how you treat whomever is calling you. So while the company might very well produce fantastic work the terrible customer service would leave a bad taste in anyones mouth.

this is regarding Jason Bartlett as a landlord. We have been tenants of his the past eight years…read more It feels like home. It is well-kept, well-maintained, and well loved by both Jason and ourselves. If a problem arises, he is there immediately with who and what needs to be done in a quick and efficient way. Our grounds always look lovely. Looking forward to many more years Anthony and Jan Cofrancesco

We contracted with Bartlett Contracting for of our window replacements and vinyl siding to replace…read morethe older tongue and grove cedar. The crews that came to perform the work were professional, courteous and very skilled. We had a few bumps in the road that were 3rd party related but Jason (owner) kept us informed, negotiated compensation for the delays and completed the job to our satisfaction. Under its current ownership, I highly recommend this company.

We are purchasing a home in Sun Lakes that had a leak in the master bedroom closet. We needed to…read moredetermine the source of the leak and the Sellers hired Ridge Runner Roofing. Since we were trying to meet our deadline for agreeing to repairs and understanding the source we reached out to Shane. He called us back and explained what was repaired, confirming it was the source if the leak, and reassured us the issue was addressed. Considering that we were not the party that hired him I was very impressed that he was willing to spend his time going over the condition of the roof and addressing our concerns. We will definitely use him in the future if needed for any roofing needs.

I heard so many good things about this roofing company and I called three times and texted twice…read more No response at all to my request for a roof inspection. I am a disabled person under the ADA and I was very surprised that they did not even have the courtesy to contact me

Scott did a fantastic job! He arrived when he said he would, cleaned up after the work was done and…read morethe roof looks amazing. He even made sure that the chimney grout was good. I highly recommend him!

Scott came over to replace 1 broken shingle (small job) right before a major storm saving what may…read morehave been a leaking situation. friendly, reliable and affordable. thanks for your help Scott! Tony and Sharon