Although I never had contact with a direct optometrist, the frame wear staff, specifically the…read morereceptionist was very rude and disrespectful. I left this building twice almost in tears based on how I was talked to by this staff member. I do not recommend Atwater for any frame wear needs, they are shockingly rude and not helpful at all.

Service Ruined a very expensive pair of chrome heart frames stress cracked the eye glassesread more

Exceptional customer service. Thyme was very helpful in helping me pick out frames that fit my face…read moreand in the process of replacing recently purchased computer glasses. I highly recommend this location.

Great service and patient. They let me try on like all the glasses. Dr was super friendly and made…read morethe experience fun and memorable. Getting holes glasses has never been so much fun. Progressives I got are the best glasses I've ever had.

The doctors and the support staff here are absolutely incredible! If we ever have an issue with a…read moreframe or a lender they make it right... even before we ask. For example my child picked out a pair of frames that just didn't work and caused blisters on the bridge of his nose. After trying to adjust them and it still it working out they OFFERED to get him new (different) frames at no additional cost. We can always pop in for a frame adjustment with no problem. When we place our order they always clearly state the breakdown of price so we understand exactly what we are paying for. They have a pretty good selection of frames and they are very helpful when choosing the frames. 10/10 recommend!

Had a superior experience With Dr. Angie Long and crew yesterday. Top notch technology, but…read moremoreover, Dr. Long carefully explained things to me and made suggestions for improved eye comfort. After bouncing around with other eye care providers for several years, I've found a great team.

First time I went there they adjusted my glasses and did not charge me anything, I was so pleased…read morethat when I got a pair of Bose prescription sunglasses I returned and again they did a fantastic job. The staff is friendly and very expert. Once again I had to get my eyes examined and was very pleased with the results and my eyeglass adjustment. They are just good and reasonably priced. I'm a customer for good.

The staff here saved me so much hassle in my time of need. They manage COVID restrictions and all…read morethe accompanying difficulties, and they still provide exceptional service. I shall name my first-born Mya Doctor (Last Name Here) in their collective honor. Excelsior!

I have been going here for a few years and honestly just about everyone I've encountered is either…read morerude or dismissive. They have also canceled my appointment a few times which has made staying up to date with my prescription difficult. Today they canceled me again and I just took this as a sign to find a new optometrist. Truthfully I'm looking forward to seeing someone new.

Gentlemen, in the front office who identified as the manager has a very condescending tone with…read morepeople. It's been a while since I had my eyes checked, and I couldn't remember if I had vision care on my work insurance anymore. I gave them my medical card and in a very snippy way he said oh this is not your vision insurance. Absolutely no empathy, no emotional intelligence whatsoever. That alone made me cancel my appointment. If you want to get customers in, perhaps get rid of your manager.

Warning: If you go to Dr Tavel Eye Care you might want to rethink it! my husband made our…read moreappointment online we never got a confirmation. I called the Bloomington number to be sure that we had appointments and got a central line with Cheyanne after repeating everything at least 3 times, I thought I needed to draw her a picture. Finally confirmed appointments. Appointments were 12:00 and 12:15. We drive from Greene County deal with construction, and traffic. Get there my husband drops me at the door because we were running close. I had to wait for the person coming out to clear the door get to the desk and this girl that looks to be all of 12-15 said your appointment was at noon we can't see you. I look at my watch I said I show 12:01 she says rudely my computer says 12:02! Honest!! Dr Jones who we have seen for years. We followed him when he changed places of employment came out with the patient before us, I shook his hand and told him it has been nice knowng him but we won't be back. I want to add an additional warning the glasses I have gotten from them have never fit correctly. We have only got our glasses there twice, got exams only because of the shoddy service and products they offer. I just wonder how long they will remain in business??

They messed up my prescription twice and then expected me to do a third exam. They even checked my…read moreold glasses twice and got THAT prescription wrong. They had me three steps lower than my original prescription. Tried to tell me that I can change sometimes really fast even though my old glasses I can see just fine and the new glasses they gave me. I can't see 6 feet in front of my face. And then they wanted me to wait an hour and a half to get another exam that they screwed up twice before I will never ever go back to a Dr Tavel again.

Great service. Dr. Brinegar took the time to explain my glaucoma testing. It runs in my family.read more

Brinegar has always been good to me. Very helpful and nice staff. Very rarely is there a wait. The…read moreDr himself is incredibly affable and knowledgeable. You can tell that he enjoys his job as well. I originally went here because it was so close to my apartment, but even with two moves since I have kept coming here for a reason. Excellent all around.

The staff is nice enough but no one seems to be able to adjust glasses. Plus I wanted a bifocal…read moreand got a trifocal. Been a month almost and they didn't call me to tell me the glasses were back. I finally called them today. Of course the glasses are there. I traded in a $189 frame and changed it to a $89 frame and ended up paying $5. They charged for both frames and gave me $100 credit. I couldn't convince them it was wrong.

Always find the staff helpful and friendly. Really like the doctor. Only waiting now for my new…read moreglasses to come in which is the hard part.