My experience here at Jim Robinson was really as good as it gets. Isaac was my salesman and as far…read moreas I'm concerned as long as he is there he will have a repeat customer. Darnell who was helping out with the sale of my 2016 Toyota Rav 4 was also amazing. He took his time to go over all of the features and showed me how everything works, being excited and a bit overwhelmed not all of the info stayed with me. All I have to do is call and either of them is available to answer any of my questions. We were there for so long with paper work and financing and such that it seemed like the four of us (my boyfriend included) became friends. They don't make me feel like I am bothering them if I do call with a question. My first oil change of course was on them, but since I work in Pittsburgh and wouldn't get there until the garage was closed Isaac stayed and waited on me. He made sure that I was going to have a way to work the next day and also volunteered to meet me and get my car. That's customer service!!!! Isaac was also the salesperson to inform me that I was eligible for a refund from gap insurance and money back from an extra insurance policy that I had purchased from the dealer where I had purchased my previous new car. That dealer didn't tell me anything about getting any money back. Kudos to Isaac and Darnell they were and are the best. I also have to say that the finance guy ( I forget his name) made my experience here much more pleasant. Between these three guys Jim Robinson has it in the bag. Hang on to all of them. Thank you all so much for everything. Chris and Fuzzy Steubenville Ohio

​I had a wonderful experience at Victory Toyota Highlands! I worked with Tracey, and she made the…read moreprocess of buying my 2022 Jeep Renegade incredibly smooth and stress-free. She was professional, knowledgeable, and went above and beyond to make sure I was happy with everything. If you're looking for a great deal and even better service, go see Tracey--she is the best!

This Chevy location and specifically Brittany in the service department went above and beyond for…read moremy family. My wife was visiting her family in Pennsylvania with our four children, and on her way back to Ohio, her car broke down in the Cabela's parking lot. Called tow truck, they were not able to get it started and offered to tow it to the Chevy dealership across the street. This was already close to 5 o'clock. My wife is still 3 1/2 hours from home with four small kids in tow. I called the dealership and spoke to Brittany in the service department, I explained the situation to her and she went to work immediately, lining up a technician who could work late (was there till almost 8pm), getting the VIN number of the vehicle so they could start to track down parts. Fantastic service! While they were working on the vehicle, my family was able to relax in the lounge area. Their Service Manager drove around town to pick up parts after hours to make sure that they could get her back on the road the same day. Extremely thankful for the excellent customer service and how they went above and beyond for my family! Thank you!!

Buying a car with small kids accompanying can be stressful, but this dealership made the entire…read moreexperience surprisingly enjoyable. From the laughter with my boys to the basketball hoop shots (our favorite), from the moment we walked in, the staff was super welcoming and patient. This can be hard to find because of the chaos that sometimes comes with little ones. On top of that, they were knowledgeable, transparent, and took the time to explain everything clearly so we felt confident in our decision. It's rare to find a place that balances professionalism with such a family-friendly atmosphere. Chris found us the absolute perfect fit (my new traverse!!!) and I can't wait to send my friends and family to him! If you're a parent who dreads bringing kids along when car shopping, this is the place to go. They truly go above and beyond to make sure everyone, even the littlest customers, feels welcome.

my daughter has a 2018 accord sport. the turbo went out at 105,000 miles. we took to straub honda…read morefor replacement. waited 5 hours while car was fixed. dealership took us to highlands to go shopping. when car was finished they came picked us up. while driving home the turbo went out again. we took car back. the turbo they instaled was bad. they gave us a rental car for free and took car back into shop. two days later they called and said car was fixed. there was no charge for rental and they reimbursed 250 for our troubles.

Was on a road trip & had something dragging under our car. Called Straub & then got us in right…read moreaway and fixed us good as new in 10 minutes. Super personable staff & customer service was amazing. Def recommend!

The service its self from the mechanic is great but the service manager is a dickhead i have been…read morecoming here for 7 years and never had a problem with walking back and telling the mechanic exactly what is going on because I know how it is I was a mechanic for 15 year and coming straight from the customer is the best way to get the information but for 7 year I have walked back and told the mechanic what was going on and then just coming back out and sitting till they are done and this guy is saying that I cant go back there for even a sec to tell the mechanic what is going on and he says the owners said that no one can go back there and he was very rude about it I have a problem walking and I couldn't here him so he started yelling at me and say you cant be out here and I walked back over to him and he said with a rude attitude you are not allowed in here never had a problem before

I work here, and I LOVE the atmosphere!! We truly care about those whom are looking to buy a…read morevehicle. Straub will above and beyond to help and assist each and every customer. It doesn't matter the vehicle. We have a vehicle to meet everyone's needs. Please, stop in and ask for James. I will take care of all your vehicle needs. I look forward to seeing you soon. Thank you!!!

bought a new Kona in June (traded in a 2019 Elantra); Michael made the purchase very easy, drove it…read morehome the same day. 2 months later we are extremely happy with the car and ,as always, with the service we get from Straub.

Kudos to Theo and Joey for making a car buying experience much less painful. We got a wonderful…read moredeal and a very acceptable deal on our 211k trade in. Joey worked very hard to shop the best interest rate we could get and make sure to get as close to the monthly payment he could get. The car got delivered freshly detailed and with a full tank of gas too! Good job guys!

Best service department around. Fixed my 2016 - 75th Anniversary Edition Jeep Cherokee on the same…read moreday I called for an appointment! Thank you, Phil.

PSA - If you purchase a vehicle from Elm Grove Dodge, please don't waste your money on a Steel…read moreShield undercoating warranty. As a direct quote from the Sales Manager, "Overspray is expected". Regardless if it's your plastic inner fenders, exhaust pipe, exhaust manifold, or any other number of non corrosive parts. If you take it back with a complaint, you'll get a decent wash job and a little extra undercoating from a spray can and sent on your way.

When I called in to the dispatch office the man (whose name I did not get) was very rude, but I…read moreneeded my vehicle towed so I ignored it and asked for a driver. Right after I got off the phone with him the driver, a nice man named Ryan, called me to let me know he was on his way and would be there in about 40 minutes. Not even 5 minutes after that I learned that I learned that I left my wallet at home. I called the dispatch office and told them the situation and that I needed to cancel the tow. I was then rudely told that I had greatly inconvenienced them and that there was a dispatch fee. Ok, understandable. What wasn't understandable was the fee was $50. The driver could not have been 10 minutes out and as traffic was, not far from the office. I asked what the fee included. The dispatch man (same one as before) rudely listed off a list of things. 1. fee for gas 2. fee for the drivers time 3. fee for CLICKING ON THE AD to call them. I told the man that I did not click on any ad and that I found the number online. When I searched for towing companies on the computer the number automatically came up and I called from my phone. He proceeded to tell me that I was wrong and had clicked on the ad and that it cost money to run the ad so I had to pay for it. I told him that I had no problem paying a fee because I did understand that I caused them an inconvenience but that I considered $50 a ridiculous amount. He told me I could pay it or he would call the police. He said that any call for service was a binding contract but I could try my luck with the police. I told him to never mind it because by then 15 minutes had passed and the tow driver was almost there and that I would figure something out. I ended up getting my vehicle towed and had to use my boyfriend's card. At first Ryan told me their card machine was down and that I should have been told that over the phone. (I was not) I convinced him to try it and thankfully it worked. The only redeeming quality of the whole horrible experience was that Ryan was very kind and acomidating. He was able to take $20 off my bill for the horrible service but all in all I would not use this company again.

I contacted Tag Towing and spoke with a customer service rep. I was told that the tow would cost…read more$185 plus $4 per mile. The destination was 7 miles away. I agreed. When I received the bill I was informed that I pay Tag Towing from their location to mine and from mine to the destination and from the destination back to Tag Towing. Additionally there is a $15 credit card fee. The bill ended up being $320. The dispatcher should have told me the fee structure when I called. Not good at all!