Avoid Shurgard at All Costs - NOT SAFE AT ALL & Terrible Customer Service!
The facility is completely unsafe--the gate is broken, and the main front door is always kept open for "convenience," meaning anyone can walk in and out without a code. The storage unit doors are flimsy, and security is practically non-existent.
The lift didn't work properly, and I got stuck twice due to a door malfunction. At one point, the PIN access system also failed, making it even more unreliable.
The worst part was their aggressive and unprofessional customer service. When I politely tried to express my problem, they shouted at me over the phone instead of addressing my concerns.
To make matters worse, they misled me about the move-out policy. I was told I only needed to give 2 weeks' notice, but when I did, they issued an invoice on the same day and forced me to pay for an extra month--meaning I ended up paying for 45 days I didn't even use.
BE AWARE! Don't trust the auto-generated 5* reviews--see for yourself before signing up. I would never recommend this place and this company to anyone. read more