The rating would be one and half stars if possible but as that is not an option, one star it is. My…read moregirlfriend and I really wanted to give this Mattress Firm location five stars, especially after a strong start with the sales representative we worked with. Sadly, the final experience was soured and a reminder that it is not how you start but how you finish. While we enjoy the mattress, we will not be returning when it is time to furnish the remaining rooms of our new home. Initially, our experience was positive when we walked into the showroom. We were greeted by a knowledgeable sales agent who immediately helped us narrow down several beds within our budget. As we were furnishing the master bedroom first, we were willing to treat ourselves and opt for a higher end mattress. The sales agent was courteous, patient and explained the ins and out of each mattress type. Overall the selection process and payment was not only painless but also an overall pleasant experience. That would be the high point as Matress Firm would go on to snatch a one star review from the jaws of a five star. The sales person, Albert recommended an adjustable base to accompany our matresss. We had some concerns as neither of us had any experience with an adjustable base. We inquired about the compatiblity with an existing bedframe and the additional height to the height of the mattress. The sales agent glossed over our concerns stating that the frame would work with slats which was correct and that the adjustable base only added six inches. Admittedly, six inches did not sound terrible and we were under the impression that the base could be returned. Feeling confident with our purchased we finalized the amount on the screen and walked out shortly after looking forward to our new bed! Delivery went smoothly with the matress and adjustable base delivered the next day. It was immediately noticeable that the adjustable base made the mattress sit solidly higher than our two nightstands. We would have to reach down to reach anything, and we knew before even trying it that the adjustable base was not going to work for us. We moved the unused base to our guest room and made note to schedule a return. When we called Matress Firm, the very next day we learned the adjustable base was not returnable per company policy. We thought this must be a mistake but upon checking our electronic receipt there was indeed a non-returnable clause that our sales agent conveniently forgot to disclose. This so called clause was never shown on screen to swipe my credit card or mentioned in the terms and conditions of the items being purchased. We reached out to both the store and the corporate support number, but were stonewalled. Albert who was out on vacation was to be informed to call us back. He never returned our call and tooo the coward way out. Faced with the prospect of eating a 500 dollar loss and stuck with adjustable base of which we have no use for, I'm thankful I paid for the purchase for with my American Express and that AmEx was able to reimburse us for the base. We would have rather had a sales person who was honest and less knowledgeable and/or friendly than a wolf in sheep clothing who speaks half truths to make the sale. We had already planned to spend the money and a large amount at that. There was no need to be vague about the return policy. As shady as this company is, it's amazing they went bankrupt and in debt while misleading customers and lining their pockets. Do yourself a favor, patronize any other mattress store if you can or if you must, ensure you have some form of purchase protection.

They totally lied about the cost of the mattress that was being financed. It was more that 200.00…read moremore than they quoted me...I did not know until I got the bill. I asked all the right questions too. I was assured one price. I will never use them again. Very sleazy. I even tried to write to customer service, but conveniently you can't.

I went to Tempur Pedic in the King of Prussia mall this morning to look for a new pillow. The…read moreassistant store manager, Kristen, greeted me and asked how she could help. After telling her what I was looking for she pulled a few options for me to decide from and explained the benefits of each. Since I was getting it as a gift I was not totally sure if it would be the perfect choice and said that I would prefer waiting and doing a little more research on them. Kristen was not pushy at all and even explained how some of their deals went further through the month, so waiting would not be an issue. I had a great experience and look forward to going back to make a final decision!

The company did not honor its warranty. After a year of back and forth, they are relying on a…read morephoto of the $7,000+ (!!!) mattress set. There is no way possible that a photo can recreate the experience of a 6'3" human being. If I want to roll from one side to the other, it is literally like rolling up a hill (no kidding). I have a medical device I would like to keep on the bed, but can't because it rolls from the other side down to my side. I have asked for an inspection but they will not do it. This purchase is a tremendous regret and I feel very disrespected as a customer.

OMG DEWEY! The man the legend helped us so much. We are 23 moving and he helped explain everything…read moreto us and made sure we got something that worked for us. He is the best still will be staying in touch with him !

Beautiful store. Good sales. Smooth process. Good deals. Clean. Great mattress testing environment…read more Got memorial sale and mother's day sale stacked. My salesperson was Jen. Very nice and informative. At the end I got a survey which gave me $10 cash and $50 amazon. My friends did it too and they didn't even need to make a purchase.

Went to buy a mattress for the first time as an adult so I had no idea what I was really looking…read morefor. I was immediately greeted by Cole who was so willing to help. Asked me questions and guided me to try out different options so I was guaranteed to make the best choice. Ended up with a tempur pedic and he made it easy to schedule delivery. Although didn't have all the answers right away he worked quickly and efficiently to provide the answers. Great job Cole!

Absolutely the most helpful service. Has complete knowledge of their products. Was able to…read morerecommend the best product for my needs and circumstances.

I was looking for a dining bench. My online search took me here. I headed over…read more Parking: private lot Store: Clean. Workers wore mask. Service: Nice. They offer customers water. The manager was very nice. Joe assisted me and was very nice and knowledgeable. Deborah is the woman who handles the money transactions. Although she was being overworked (The store was very crowded) she was polite and tentative. Over all, my experience was good. I'd shop here again.

Worst experience ever. Ordered a couch that got discontinued and never even received a call. Went…read morein yo get refund and sales associate was terribly annoying and kept us there way to long showing us furniture that was way over budget and too large for our spy. I'll never go here again.