This community is a most see. If you're looking for a beautiful, welcoming and clean place to…read morelive. There is a lot in the surrounding area to see and do.

Tommy is a wonderful maintenance person! I can literally ask him in the mist of traveling to the…read moreoffice for help and he'll come in no time! AWESOME SERVICE!!!

I lived at Windsor Sugarloaf for over 2 years and I'm happy to share my experience…read more Staff - the management team (previous and current) are professionals and seem to genuinely care about the residents. Parking - parking is generally not an issue but if you park between the building and the massive construction your car will be covered with soot every day. Parking lots were repainted last year and is billed monthly (see fees). Walking - this was one of the main selling points for me. The circular track that surrounded the green space has been destroyed so that an eye center can be built. Now the sidewalk ends in front of our property and creates issues with no sidewalk. Value - just like many places, the rent here is close to $1800 for a small 650 sq ft apartment. My rent was $500 less when I moved in and was raised every renewal. Fees - do not rent here without obtaining a fee sheet. You pay a monthly fee to park, to access amenities, for common area upkeep and common area utilities and also for trash pickup. These fees are mandatory and in addition to rent. Privacy - the layout provides a sense of privacy if you have the right u it on the right floor. Entry level (first floor) is best b/c you're on a slab, no stairs and your deck is raised. Find a unit with a 1 as the 2nd number. Safety - I felt safe living at Windsor Sugarloaf. The people are friendly and many have dogs. I never had a bad interaction with anyone in over 2 years. I had several packages disappear but believe that was likely a wrong address issue. Common areas - these are mostly underutilized from what I saw. The pool and gym are immaculate and maintained. The pet area had a complete makeover and is great for socializing dogs. Not so great - Be prepared for all manner of inspections. I had no idea there would be so many people coming into my apartment on a consistent basis. 3 fire inspections in less than a year, air filter change, light bulb changes, fridge filter change, smoke alarm inspections, dryer inspections etc.... I had people come into my apartment whether I was home or not at least every other month. This may be a concern for people living alone, with pets or if you're used to privacy. I recommend Windsor Sugarloaf as a family friendly rental option. The construction is an eyesore and the loss of the beautiful green space between the complex and the street is unfortunate and may be a factor for some people. There is an abandoned (yes, abandoned) building next door that used to house seniors with memory issues. No idea what will happen there but pay attention because that building connects to the complex via the back gate and walkway.

My experience dealing with Windsor-Sugarloaf has been good. I am pleased with the customer service…read moreI've received. Tia doesn't miss a beat either. She's professional, friendly and prompt. Thanks to the entire Windsor-Sugarloaf team for your efforts - they've been greatly appreciated!

Happy Sunday" I…read morewould like to acknowledge the outstanding management staff and customer service I' have received here at Terrace at Suwanee Gateway ! Everyone is very professional and pleasant with excellent customer service skills meeting all of my needs as promised . Wishing everyone an amazing blessed Christmas day and happy New Year's to all !!

Hell no!!!! Do not move there I lived there almost 8 years and prior to this management it was…read moregreat, the place is falling apart, they close the pool for no reason when they feel like it, they don't honor the hours of business they close when they feel like it. The amenities are not real. You will regret it

Been living here for over a year and the issues are constant, elevator doesn't work, grills dont…read morework, gates dont work and the power was off for 4 days in horrible heat. Asked for rent reduction with no action taken. Love the management but the owners are another story.

recently moved in, I love the environment of this complex! The people in it are great, and so is…read morethe staff in the office. I've been rather disappointed how quickly and cheaply these apartments were put together inside. There are so many issues. I lost count that I'm still trying to get fixed 3 to 4 weeks in and many of my appliances are still having issues that have either not been addressed at all, or partially addressed unsuccessfully and then never followed up on. No move-in clean was done, and I had to clean up all of the painters sawdust and everything else all over my apartment, which took forever and was very frustrating as they promised me it would be deplaned. Then they promised they would send a Cleaner in afterwards which they never did. I can see daylight (and actual people walking by ) between my door and the hallway, which is ridiculous! They came up and put some cheap weatherstripping on to fix the problem which is only partially did because the gap was so wide. There's big gaps between the floor boards and the molding that should be along the floor in the bathroom, which allows water to get under them, which is going to create a mold issue, which they disregarded. It's like that around numerous parts of the apartment, which is very concerning as I have mold, allergies and I've had a house remediated and know what causes it and knows how hard it is to fix it. One thing after another has gone wrong with this apartment since I moved in. Initially requesting to be moved to another apartment because that seemingly was easier than fixing all the problems with this one which I was initially denied, and then three weeks later after I was all settled in and had my apartment furnished, then the manager says oh you wanted to move we can move you... I wanted to move BEFORE spending three weeks around the clock, settling in! And I'm pretty sure she knew that. The hot water lasts about 10 minutes if I'm lucky I've had it turned up once and as long as it's not during peak hours, it might last 15 minutes now forget taking a shower at 6:30 in the evening. Feel lucky to get five minutes of hot water. The job on the cabinet doors on all of the kitchen. Cabinets was so bad that they are rough and jagged along the edges of them because they were too lazy to sand them down, so much so my guests comment on how bad it is when they are over here. So for luxury apartment living, this hasn't exactly met the standards I was hoping for. It would be nice if the icemaker and water worked on the refrigerator! It would be really nice if my washing machine didn't squeal and squeak super loudly through the entire cycle every single time and somebody could actually come fix it. It would be nice to take a shower along enough to wash my hair and shave my legs with hot water it would be nice not to have to worry about a mold problem beginning of my bathroom underneath the walls. It would be nice if I didn't see daylight between the door and the outside on both my patio door and the front door, but the property is nice! And the staff is lovely and so friendly!

I lived at Artisan Station Apartments for a few years, and my experience was extremely…read moredisappointing from start to finish. My apartment had a persistent roach infestation that lasted for months. Despite multiple pest control treatments, the problem never fully resolved. I complied with every request from management, including repeatedly clearing my kitchen and living out of boxes for extended periods, yet the infestation continued to spread throughout the unit. The front office staff was consistently unresponsive, dismissive, and difficult to reach. Emails often went unanswered, service requests were marked complete without work being done, and meaningful updates were rare. I even reached out to Simpson Property group who was also useless in helping solve any issues. After months of inaction, I was forced to seek legal advice and ultimately report the property to Suwanee and Gwinnett County Code Enforcement because management failed to provide a habitable living environment. In addition to the pest issues, I was incorrectly charged for items I did not owe, including renters insurance and rent-related charges. Resolving these errors required repeated follow-ups and escalations, adding unnecessary stress during an already difficult situation. I want to note that I am a real former resident, not someone leaving a review after a tour or for incentives. This review reflects my lived experience over an extended period of time. If you value cleanliness, responsive management, and accurate billing, I would strongly recommend looking elsewhere.

I want to start by saying that this review is not prompted by them giving away hawks tickets for a…read morefree months rent if you make a review, etc. this is an honest opinion. I have been living here for three years and the first year was amazing. The neighbors were great and it seemed like " the" place to rent. However, in the last year it has gotten so incredibly ghetto. You constantly smell weed. You can't take your kids to the pool in the summer bc there are glass bottles and weed smoking at the pool. Cars drive way too fast, and the quality of renters have dwindled. The good ones have moved. For the first time ever in renting I fear for my car, and my apartment to be broken into. The management is very kind and responsive but it just seems like nothing is being done. Oh! And every entrance of every part of this complex is covered in dog poop and in the summer the urine smells so bad in the heat that you can't open your windows. The noise level is ridiculous. Young kids are vandalizing the fitness room.... You can never find parking bc it's not enforced when people have visitors parking the whole weekend in VERY limited parking. They promise to tow but don't. In fact, my elderly neighbor can't park close to the entrance because visitors take up the parking spots so much. The valet trash sometimes gets picked up... and the walls are so thin. You hear your neighbors peeing. Lol The pool closes at 10 pm and believe they party up until 10 pm. DONT lIVE NEAR THE POOL! For the love of god have Suwanee PD there at the pool. It's filled with drugs any given day. loved this place. I really did. It's so trashy.

Old, dirty, termites, bed bugs, carpet beetle apartment! Once you become a resident the staff will…read morenever answer the phone and when they do they have an attitude. You will be forced to treat your own apartment because the lack of care they have for residence. I hate living here!

Recently viewed this property and Trai was amazing. He was able to give me a tour and I liked…read moreeverything I saw. Highly recommend!!

This is the best apartment complex I've lived in so far since I graduated. The property managers…read moreare always so helpful and there are many nice amenities. Being right by town center is a plus.

Something just keeps bringing me back to this community. Its so peaceful and the office people are…read morereally nice, The new maintenance manager actually explains things without sounding condescending. I really like the upgraded apartments so I'll be moving back soon.

I don't recommend this apartment complex. I toured it and really liked the place but I felt I had…read moreto keep calling the agent Kayla regarding information about the unit. I also feel the manager at this office isn't helpful at all. Overall I wouldn't recommend this apartment complex to rent.

Beautiful property and location! Team is very kind and helpful. Definitely recommend.read more

This place is horrible a pro is that there is a Kroger in walking distance but nothing else is a…read morepro when we first moved in there was dirt everywhere and cracks all over the place plus there were spiders in the closets. I have been living here for a bit and it's been pretty rough sometimes you can't even get in certain buildings when your phones dead you have to memorize a code. I would NOT recommend.

We have been staying here for a few months until we close on our house and the size of the…read moreapartments or Atleast ours is awesome! Love the patio and across from the pool! Very dog friendly and enjoy the nature trail. Are there flaws, yes. But in the grand scheme it is nice.

Bugs. Trash left out. Atrocious management / maintenance men. If you're a woman, they get verbally…read moreaggressive, rude and escalate if you don't submit(not to mention the persistent creepy staring). Bathrooms are ghastly as they dont clean and found mold under the grout