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    Sierra Propane

    3.0 (4 reviews)
    Closed 8:00 am - 5:00 pm

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    Graves Propane

    Graves Propane

    (3 reviews)

    One of the worst customer service issues I've had in 10 years…read more I have Graves Propane of Pinetop on auto-pay for 5 years. Last February they started sending me late payment notices, which I originally thought was humorous as I had them on auto-pay. After 6 weeks of try to figure it out , they told me it was insufficient funds. That was less humorous because my bank didn't know about the insufficient funds and they had no record of Graves attempting to take funds from my account. After another 5 weeks , multiple emails and phone calls I decided to send them a check. Russ, the regional manager, assured me the problem was taken care of. "Not". Same problem showed up again in June with late payment notices. Called Russ back and sent him an email but he evidently either doesn't want to talk to me or can't figure out the problem. It has been another week, another late notice but Russ is no where to be found. Still have the same problem with no one at Graves propane to help me besides the elusive "Russ". I am only a customer and must be low on their priority list. If you are looking for medium or above customer service, try another company.

    I wish no stars we're an option. Do yourself a favor and look elsewhere for propane service. We are…read morenew to the area and new to propane use. For the 4 months of service, it has been 4 months of nothing but problems, bad billing and total frustration. I read the negative comments prior to signing up for service with them. I also know bad comments are more often louder and wider than good comments. I wish I had paid attention - this company has the worst service. The only pleasant part of dealing with them is talking to their Customer Care center in CA but why should you have to deal with them that much? They are nice but no resolution. Very sad.

    Sierra Propane - utilities - Updated May 2026

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