I was the renter of a house that was handled by this property management company for a year. My…read morereasons for leaving the property were not due to management company what-so-ever. This husband and wife team is very professional and when I called about a property they came right over from Mechanicsville. They were fast and efficient with any repair requests that I had, even on weekends in the dead of winter. My only complaint was when moving out the requests were many and they were all too helpful to have me pay for someone to clean the house, mow the lawn, steam clean the carpets, etc. If I would have returned the property in the same condition that I had taken possession, then I would have been charged for lawn mowing and cleaning. All in all they handled the majority of the tenant/Property Management relationship well. They cashed my checks promptly, the lease agreement was very clear with the exception of the pet agreement, and all request were filled as soon as humanly possible. They are members of the BBB. I would probably rent from them again if I had the opportunity.

Rude and Unprofessional! Those are the words that come to mind when I think of my experience in…read moredealing with this company. I would never rent from them in the future even if the place was a Castle for $100 a month. This company never answers the phone, EVER!!! They "usually" return phone calls and when they do you would feel fortunate if it was within 24 hours. When I have an issue in a house I need someone answering the phone and dealing with problems. Seriously think twice before dealing with this Rude company. They are all nice until your signed.

We've bought and sold many properties over the years, and without a doubt, Jenny Maraghy and her…read moreteam at Compass provided one of the best experiences we've ever had. Jenny helped us sell our unique, high-end home quickly--and at a price that exceeded our expectations. She made the entire process smooth and stress-free, handling every detail with care and expertise. We can't recommend Jenny and her team highly enough. Outstanding in every way!

"Best Realtor in Central VA".  Jenny Maraghy Team did a…read morefantastic job preparing us to sell our Henrico home in April '21.   They reviewed the strong market, advised on timing, pricing and preparation of the home for highest return and fastest sale.   We followed their helpful and knowledgeable advice coupled with our own experience and preference.  They helped us hire a great handyman crew(including color advice), cleaning crew and a professional stager, a new experience for us... that clearly paid off.   The exceptional results speak for themselves.  One weekend on the market with multiple offers, all well above asking price, brought us the perfect buyers, a great above expectations price and easy closing experience.    TEAM MARAGHY IS SIMPLY THE BEST.  -- Bob Ruthazer

I had an outstanding experience with Cityscape Realty. This is truly a 5-star real estate and…read moreproperty management company. Lisa Williamson, the owner, is exceptional at what she does. Her professionalism, dedication, and attention to detail set the standard for what a property manager should be. If you're looking for someone to manage your property, you won't find a better choice. Lisa ensures that properties are well-maintained and that tenants are both comfortable and responsible in keeping the home in excellent, move-in-ready condition. The entire Cityscape Realty team is personable, responsive, and genuinely cares about both owners and tenants. Whenever maintenance was needed, the process was handled quickly and efficiently. During our time as tenants, our HVAC unit failed during a hot period. Lisa immediately stepped in to make sure we were taken care of, providing temporary cooling units until repairs were completed. That level of care made a huge difference for my family. What truly sets Cityscape Realty apart is their commitment beyond just property management. Lisa and her team went above and beyond by helping prepare my family and me for homeownership. Thanks to their guidance and support, we were ultimately able to purchase the home we had been renting. My family and I are incredibly grateful for the years of excellent service we received. Cityscape Realty is truly one of a kind, and we highly recommend them to anyone in need of real estate or property management services.

I had the pleasure of working with Lisa and her team at Cityscape for the last year of my tenancy…read morein Richmond. Lisa was always kind, professional, and communicative. Whenever I had any questions, she was quick to reply and a true joy to work with. Lisa and her team made my residency an easy and enjoyable experience. I would highly recommend their services to anyone in the area and will always be thankful for the time I spent with their team as my realty group. To Lisa, thank you again for all your help this year. Best wishes to you! -John P Daly

I have been a tenant of Butler Realty for 2 1/2 years and my experience has been OUTSTANDING!!!!!…read more He and his wife (Amy) are the most caring landlords who truly want your business to succeed. My office is located in the 21 Professional Center (2025 E. Main Street) - Richmond, Virginia, and I love it! As a matter of fact, I started out on the 1st floor and then moved up to the top (2nd) floor (larger space). The transition was smooth and I'm so glad I came to this building. Being located in an upcoming, vibrant area of RVA, "everything" is so easily accessible and convenient. For example, parking, restaurants, grocery store, pharmacy, the interstate, etc. We have 24 hour access to our building--7 days a week, and it is a secure building. The upkeep of our building and offices is wonderful--including painting, carpet, clean restrooms which offer music, wonderful conference center that seats 10+ people, and even storage (when available). Let's not forget to mention the awesome facilities team who do an amazing job keeping our building clean. When it comes to help with installing added fixtures to enhance my office, they are so quick to assist (no wait time!). Bottom line... If you are seeking a professional place to run your business, PLEASE call Butler Realty for Mr. Bob Butler is one awesome landlord!!! Sincerely, Deone McWilliams, Owner of Flavor News USA/ Editor-in-Chief of Northside Vibes, the GOOD NEWSpaper.

I have rented 2 office spaces from Bob Butler over the last 7 years and he is an absolutely great…read moreleasing agent. Butler realty is family owned and operated and they are good people. I would be hard pressed to lease office space downtown from anyone else!

After many years of managing my own properties, I decided to go take some stress off of my plate by…read moreletting Candice manage my properties in Woodlake and Short Pump. I had no idea of the amount of time I have saved over the last year. MONEY WELL SPENT! Candice and her team are knowledgable, friendly and even responds to email/text inquiries in a timely manner. I highly recommend these guys especially if you have a family, just starting out as a landlord or tenant, or just tired of being a landlord. Thanks again Candice and RVA!

After a few years we have had RVA and Candice manage your property and we thought everything was…read morebeing taken care of but we are finding out that the repairs that we paid for were not done. Thousand spent on repairs that were not done either correctly or at all. My view of how my property was managed has changed and I recommend anyone thinking about RVA to move away and if you do read the other reviews they might just have a better experience than I did but I don't think they are all true.

Denise is a phenomenally knowledgeable professional!!! This…read morereal estate agency exceeded our expectations in every way. Their professionalism, market knowledge, and dedication made the entire process seamless. We always felt like a priority, and we couldn't be happier with the outcome. Highly recommend! Look no further, call Denise for your real estate needs!! We are extremely grateful to Denise!!

Denise helped us sell our house in Tappahannock last month. We sold our house the first day she put…read moreit on the market thanks to her advise and professionalism. Denise helped us decide which buyer was the wisest choice. Denise was quick to answer any questions we had and her knowledge of the area was spot on. We enjoyed working with her knowing that she was looking out for us. Denise has a very upbeat personality and we would recommend her to our family and friends if they should need a top notch realtor. Janice & Sam F.

I can't say enough good things about this company! They've been managing my Airbnb rentals for a…read morewhile now, and the difference is night and day. Communication is always fast and clear, they handle every detail with professionalism, and my guests are consistently happy--which means better reviews and more bookings for me. I have complete peace of mind knowing they're keeping everything running smoothly, from cleaning to check-in to problem-solving. Truly a five-star service--worth every penny!

From the owner: We specialize in providing short-term and mid-term furnished rentals. With over a decade of…read moreexperience and a proven track record of managing over 5,000 guest stays, we offer exceptional services and care for each property that we manage.

If you're looking for a property manager in the 757 area, I highly recommend Steve Warriner. His…read morecustomer service is truly outstanding. He always returned my calls right away, had answers ready, and even went above and beyond by providing solid referrals to help me with my rental property needs. It's not easy finding someone this professional, responsive, and helpful in the property management world. Steve made the whole process smooth and stress free. Definitely 5 stars!

We engaged Metro Realty in order to find tenants for our rental property. Steve was responsive and…read moredetail oriented about his vetting process. He successfully presented a tenant. We are so appreciative. I would definitely recommend him.

Extreme heat killed more Americans in 2023 than any other year over nearly a century of keeping…read morerecords, according to research published in the American Medical Association. My family and I moved into a property managed by Byrd Property Management during this time. I happened to be undergoing treatment for a traumatic brain injury at the time as well. Clearly it was an not ideal time to be moving-- during extreme heat with a brain injury--but it was nonetheless what we were working with. Due to my brain injury, I was experiencing what my occupational therapist described as "autonomic dysfunction," which made it very difficult for me to regulate my body temperature, breathing and blood pressure. Therefore, I was extremely vulnerable to heat injury- during this period of time. Also vulnerable was our youngest son, who was born with special needs and has sensory issues, and my husband--a retired military officer and decorated combat war veteran with a service-related disability that requires him to use a machine to help him breathe. Needless to say, working air conditioning and adequate ventilation are not optional for us but mandatory for our wellbeing, and arguably a matter of life and death for some of us. Unfortunately less than a week after we moved in, our air conditioning stopped working. The temps soared above 100 degrees on many days over the course of the next month, and we spent many hours during the day at Starbucks or somewhere with air conditioning. It felt like torture to me on some days when all I wanted to do was take a nap, as my brain injury caused me such extreme fatigue, but it was too unbearably hot to sleep in my own home. And at night, when we had nowhere else to go to get cool, we had no choice but to sweat through our sheets at night, tossing and turning, unable to get comfortable enough to sleep for an entire month while our air conditioning remained broken. Some portable ac units would have been appreciated, but we were not afforded even a scant modicum of care; instead our family was subjected to extreme heat and inadequate ventilation for an unreasonably prolonged period of time. Meanwhile the fine folks at Byrd couldn't be bothered to even offer us a fan. Not that a fan would have been much help, as only one downstairs window would open; the rest were stuck. So we were unable to even benefit from the cooler night air by opening up windows. It was truly miserable, unbearable and oppressive in that home. It was nearly impossible to sleep when it was 85 degrees inside. We tried putting cold wet rags and towels on our bodies and heads and lying in front of a fan, but it didn't take long to heat up again. Inadequate rest at night combined with prolonged exposure to extreme heat resulted in a marked increase in my symptoms. Because most of the windows wouldn't open or accommodate a window unit, out of desperation we bought some portable air conditioning units for our bedrooms that cost us about $1,000. But unfortunately, we could only run one at a time or else the breaker would trip and all of the power would go out upstairs. We tried many different configurations of surge protectors and extension cords to no avail. We could only run one unit at a time and cool one bedroom. Needless to say, these conditions did not make us feel valued or appreciated. We felt like we were being punished for something, but we didn't know why. Maybe they didn't appreciate us complaining about the habitability and condition of the property so much. Nevertheless we continued to pay our rent on time and did our best uphold our obligations in good faith. I'm afraid we cannot say the same for Byrd. Based on results, Byrd seems to consider it optional or "a courtesy" to abide by the laws which govern their conduct, laws that are intended to keep the public safe. From our perspective, Byrd has done nothing but FAIL to uphold their duties, including but not limited to the most fundamental duty of care, putting vulnerable tenants wellbeing and very lives at risk. It warrants investigation. Would not recommend. And this wasn't even the worst of our experience, not by a mile. It got downright creepy when random dudes started showing up at the door unannounced, some didn't speak english so I had no idea why they were. Not cool. The homeowner regularly delayed responding to maintenance requests for weeks or months, if at all. It reminds me of something that might be on a meme: He doesn't always respond to tenant's maintenance requests, but when he does, he sends non-english speaking contractors to their homes many weeks later and without notice, C'mon, man!

11/19/25 Dane Gibson with Byrd came to my door looking for the owners of the property I rent. His…read morefirst interaction with me was "how long are you going to be here (living here)?". Yes, very odd way to introduce oneself. He explained he had a meeting with the owners and I advised him they bought a new property and do not live at this address. When queried, he volunteered he was not the agent who represented them in that sale but thought they might be in need of a property manager. I assured him I thought he was mistaken and not a relationship I would have entered into if they'd been represented by a property manager. Fast forward to 12/1/25 when I receive an email from Dane letting me know he is taking over responsibility of managing my lease. No other information, other than the request for an in-person meeting. Zero notice from my landlords about any changes. Owners of the property are quick to dismiss any repairs needed at the property and are generally very combative on the subject of repairs (to the point of showing up with camera to document in a false narrative way to try to prove the issue does not exist, when it does!). Second, third opinions to try to get a different answer from vendors. Penny pinchers. Not the first impression I had of them when signing a lease, but nonetheless what the reality is after putting pen to paper. Four days in with with Dane and interaction has been vile. He's gone so far as to insinuate the list of open repairs and pest control needed at the property are not "legitimate" and if deemed not necessary, I will be billed for them. Stop right there. I have a valid, fully enforceable lease with the owners, not Byrd Property Management and am very aware of what language is and is not in my lease. He's also set up my account in their 3rd-party app incorrectly so all previous payments 9/19/25 (date of lease signing) to 12/1/25 and security deposit paid directly to landlord through Zelle (the arrangement I have with the owners) is paid in full, but shows past due in Byrd's system with 10% late fees to the tune of nearly $7k - the optics are terrible! Byrd keeps sending spam emails about selling me their renter's insurance for $10.50/mo plus $4.50 junk fee to go with it (yes, a 43% admin junk fee). Today I get a new notice that my "new lease date is approaching" so provide us xxx information - no Byrd, my new lease date is not approaching (my legally binding owner-provided lease is in effect until 10/1/25), so any information you require should have been provided by the owner of the property. Again, my lease terms I agreed to with the property owner will not be changing (there was no amendment and the owner chose not to involve me in notifying me of any changes he wished to make - he did not give notice, did not get my consent to share my personal information, did not notify me he had signed up with Byrd; therefore, the lease in effect with the owner signed and dated 9/19/25 is the only lease we are working with - I do not have a lease with Byrd Property Management). Owners previously were notified of cockroaches 2 months ago (10/13) and agreed to pest control contract (home is infested with cockroaches from previous tenant), but have since reneged and left me to live with giant American cockroaches living under the bathroom vanities, behind kitchen cabinets and tile, the attic, the crawlspace, and God only knows where else they have colonized - the pests keep crawling down the living room wall from the whole house attic fan in the foyer. There are very clear laws in Virginia about habitability and providing a pest free home (pests render it uninhabitable). I happen to be highly allergic to cockroaches and have been bitten by them, so now have to sleep with lights on. Disgusting! Cockroaches carry diseases. The owners got their own pest control company on 11/11 to come out for a second opinion and to verify if there was an issue (spoiler alert, there is) - the company sent them an estimate for treatment (and yearly contract) and explained the cockroaches existed long before I moved in. Owners agreed to sign contract, "just send it over and we will approve it". Nearly a month later and no contract signed. Owners don't like the answer that their home who had two previous tenants before me (and was never covered under a pest control contract) has cockroaches! Dane is encouraging owners not to comply and to drag this out, wants to get a third opinion hoping for a different answer (only photos and notes from one of the companies say otherwise, plus an estimate from the second opinion - a company hand-picked by the owner to assess and treat BTW, but that backfired because there's a cockroach infestation!). So Byrd Property Management has proven to me that property managers (who rarely have tenant's interest at heart) are in fact slumlords and hired to aid owners in doing the least amount of maintenance and preventative treatments possible. Zero stars. Do not recommend! Run away!

Our rental was not cleaned before move in, there were mice, the minisplits broke constantly, there…read morewas a leak from the bathroom to the kitchen ceiling the maintenance team knew about and never fully fixed, pipes broke, they tried to bill us for plumbing fixes, the insulation was so bad our electricity bill was $600/month in the winter and the floors were freezing, the toilet line froze over during the last ice storm, and they failed to give the legally required 72 hour notice for nonemergency repairs not requested by the tenants when they replaced the roof. Then when the roof caved in because they cheaped out on installation, they took two weeks to send someone out to repair the hole in our ceiling. When the mold problems came, it took three weeks and a legal threat to get them to send anyone out to remediate the mold. The place we rented was the worst house I've ever rented and also the most expensive. Beware.​​​​​​​​​​​​​​

Make sure you read the lease thoroughly. Just moved out of a hell hole we paid $2,500+ a month for…read moreand realized there was a clause that we had to hire our own cleaning company to do a "move out clean" right before we were out of there. Theresa Alford is extremely unpleasant and treated us like shit every chance she got. Charged us for maintenance repairs and we never had our air filters replaced or had any type of pest removal service come for preventative maintenance. DO NOT RENT FROM THEM- TRUST ME.