A deeply disappointing and unsafe experience--especially for women…read more
I visited this restaurant while traveling, hoping to enjoy a special dinner with my cousin whom I hadn't seen in a while. Instead, we endured a distressing and frankly dangerous evening due to the staff's gross negligence and failure to protect us from an aggressive, clearly inebriated man.
From the moment we were seated on the patio, the man--also seated outside--began harassing us. He repeatedly ignored our verbal boundaries, attempting to pet my cousin's small dog despite being told "no," and proceeded to interrupt us at least ten times. Staff witnessed multiple instances of his behavior, including when he shoved his face into our dog's space and grabbed at him while my cousin was holding the dog in her arms. He called us "annoying," tried to provoke the dog to bark, and refused to leave us alone.
When we told the manager that the man was becoming aggressive, he assured us that he would "kick him out," - we all heard him say this. But instead of following through, the staff allowed the man to continue drinking on the patio--despite being overtly inebriated. He returned again, increasingly hostile, and even grabbed my cousin's arm while trying to lunge for her dog. He then threatened my partner while we loudly pleaded for him to stop. I and another woman (the hostess) had to physically put our arms between him and my cousin to keep him away. His wife eventually came over--also seemingly inebriated--and meekly pleaded with him to stop. At this point my cousin screamed at him which finally got him to leave.
At that point, I went inside to speak with the manager, who immediately defended the man by saying, "Well, he's a regular," as if that justified his behavior. When I reminded him of his promise to remove the man, he denied ever saying it. Only after THREE other patrons at the bar stepped in to support us and confirmed that this man had been bothering multiple guests did a second manager come out. We explained that they failed to intervene, failed to protect their guests, and essentially enabled an unsafe environment--particularly for women. We felt gaslit and victim-blamed.
I want to note: I paid my bill in full. I didn't demand compensation. As we walked out they offered us a paltry round of drinks. That tracks with their overall approach: excuse the aggressor, ignore the women asking for help, and only apologize when publicly confronted with the facts. Additionally drunken, aggressive behavior is par for the course at a pub -- I would have expected better at a restaurant like this.
On top of all this, the dining experience itself was mediocre at best. Our courses came out in the wrong order, there were long delays between them, the chicken was dry, and the staff lost track of our drink order twice.
This wasn't just bad service. It was a failure in basic decency, safety, and respect. If a man harasses women and your team watches it happen--and does nothing--you are not just running a bad restaurant. You are enabling harm.