Only one chance to make a bad first (and last) impression! FAIL…read more Unhappy with service charges at my current bank, I did my homework and selected this bank for my business account. I called ahead to find out exactly what I needed to open the account and brought the required papers to the branch. BUT it turned out that I had apparently gotten bad information. The very nice customer service rep apologized and offered to get the account started while I "ran back to my office to get the other documents". Uh, no. My time is valuable, and I had been prepared. It's quite possible that what she needed could have been obtained via my smart phone, or faxed later, but she didn't offer that as an option. She offered her business card, but I won't be back. I hesitate to blame either banker- it's the bank's management that is responsible for properly training their staff and ensuring consistency. I decided that, at least for the time being, the service charge at my current bank may be the price I'm paying for consistently knowledgeable, skilled staff with the ability to make executive decisions. The extra star was for the customer service rep being a nice person.

Liberty Bank contacted ME (again they contacted ME) that there might be some fraudulent charges on…read moreour debit card. We checked and there were totaling about $160. One was for a raffle for cookware another from a gym membership and another for a VPN account. The next day we went to the bank and cancelled the card and got a replacement. They bank could not do anything with the transactions at the time because they were "Pending" We left the next day for vacation and returned a week later and went to the bank to fill out the fraudulent claim paperwork. Approximately 10 days later we received letters saying they were valid transactions. We then called Liberty and they said they would send us the docs involved in them calling valid transactions. Never got them. Called again and basically told them "why would come to bank the next day, cancel my card, get a new one, then the same day we get back from vacation go to the bank to fill out paperwork. For my health? So Liberty Bank is relying on some fraudulent data they got instead of an life long customer. Unfortunately Liberty is the only bank in my town and if there was one called Joe's Bank or Not safe Bank I would pull my accounts in a minute. All the good this bank fid for me over the past 50 years went away when they believe some fraudulent person and not a life long customer. Stay Away if you want to keep your money safe.

I highly recommend webster Bank for your banking business. We recently had to renew a IRA CD and…read morewas redirected to another bank representative that was able to offer us some alternative investments that paid much better interest. They have always treated us a a valuable customer.

The staff at this bank counter is generally quite friendly, and they are open more frequently than…read moremost banks. There are also two ATMs that are always open.

I constantly have trouble with the ATM and when I call the branch direct, they NEVER answer the…read morephone. I let it ring 20 times, called back and same. They are not about PEOPLE in this branch! DONT GO THERE. From their website: "Your local TD Bank's right here whenever you need us." NOPE NOPE NOPE, they could care less..... I got the best help from their toll free number, but it the ATM is eating my card, who else do I call????

Non-competitive savings rates, to the point that they take advantage of people. Won't use this…read morebank again.

Best bank around by far. Very helpful. staff are top knotchread more

I am shocked at the reviews I have read about ION in Naugatuck. I have had nothing but EXCELLENT…read moreservice. Their hours are wonderful and the drive thru service has been both courteous and efficient. Having multiple drive up ATMS with 24/7 help is amazing. When I have gone into the bank everyone has been more than helpful, efficient, and personable (Church St location in particular). I began using ION after the bank I had used for many years changed ownership and drastically declined their customer service. I have been pleased with all of the services I have used at ION.

This is for the rubber ave location in Naugatuck. Terrible service. Came in on Saturday the 15th…read morearound 10am just to get a replacement card and I've been sitting here for an hour and a half now looking at people sitting behind the glass doing nothing. When a cashier went over and said something to the people who do the cards he was told they are busy yet I'm looking at them do nothing. Unbelievable. Time for a new bank.

Great smaller bank located in a plaza. Very good customer service. Always pleasant & nice. Never in…read morea rush to push you away for the next customer. Very pleased with that kind of service.

Liberty Bank contacted ME (again they contacted ME) that there might be some fraudulent charges on…read moreour debit card. We checked and there were totaling about $160. One was for a raffle for cookware another from a gym membership and another for a VPN account. The next day we went to the bank and cancelled the card and got a replacement. They bank could not do anything with the transactions at the time because they were "Pending" We left the next day for vacation and returned a week later and went to the bank to fill out the fraudulent claim paperwork. Approximately 10 days later we received letters saying they were valid transactions. We then called Liberty and they said they would send us the docs involved in them calling valid transactions. Never got them. Called again and basically told them "why would come to bank the next day, cancel my card, get a new one, then the same day we get back from vacation go to the bank to fill out paperwork. For my health? So Liberty Bank is relying on some fraudulent data they got instead of an life long customer. Unfortunately Liberty is the only bank in my town and if there was one called Joe's Bank or Not safe Bank I would pull my accounts in a minute. All the good this bank fid for me over the past 50 years went away when they believe some fraudulent person and not a life long customer. Stay Away if you want to keep your money safe.