Disappointed. To be honest, the only reason I even called this office was because of the five star…read morereview previously given. I was desperate for someone's referral and opinion. Yelp has been amazing and my go to in the past. I really do appreciate all the knowledge shared by my fellow Yelpers. But I should have known better. There just weren't that many reviews for a GP or a family doctor and in believing in my fellow Yelpers, I made a call to this office. I called here looking for a doctor who could give me a general physical and fill out an immunization record that is required before starting grad school. I talked to a woman named Nancy who seemed irritated. She was quite short with me on the phone. I decided to be nice anyway and give her all the information she asked, including the usual, date of birth, address, etc. The conversation started smoothly with me asking for a general physical and letting Nancy know that my intention in seeing Dr. Guillemette was to get these records filled. I also told her that I had copies of my immunization record forwarded to me by my previous Doctor in Maryland. She was very quick to correct me that the Doctor is an INTERNIST and that she "guesses" he can give me a physical. Give me a break. I know hierarchy of physicians. And I do know that internists can give physicals. This was starting out poorly. Anyway, she quickly brushed off the fact that I needed my immunization records filled out and collected my information. When I addressed the immunization sheet again, she put me on hold, only to come back on the phone and tell me that the Doctor would not sign off on immunizations not given by the Doctor himself. REALLY? Does this sound a bit ridiculous to you? I'm not sure how things go here in Missouri. Does your pediatrician become your general practitioner as soon as you turn 18 in this state? There is a transient population out there. People DO move from city to city based on school and/or work. There are some immunizations given to children, as there are given to adults. So was Nancy telling me that in order for Dr. Guillemette to sign off on an immunization record, he had to have given me the DTP, MMR and the Hep series?! Highly unlikely in this day in age that the Doctor that gave you your DTP will give you your Hep B series. Get real. I'm sorry for my rant. I usually do not like to rate just one star. I generally feel that people deserve the benefit of the doubt. But this was just ridiculous. I'm sure Dr. Guillemette is a great internist. I'm sure he is well qualified. Maybe they just don't need any new patients and felt irritated that I would even call to request this. Whatever the case, I felt that I needed to share my first and last experience with this Office.

Dr. Guillemette recently treated me for a bout of foot and mouth disease. Don't confuse it with…read morethe ones that goats get...there ain't no hoves on me! It actually comes from a virus called Coxsackie A. And if you're a parent you probably already know this itchy, painful, spray of red bump personally or from a friend's kid. ANYWAY, so my hubbie and I are fairly new to St. Lou and really hadn't had a reason to find a general doctor until now. I called up the ONLY doctor listed in my health insurance "big book" of doctors they recommend...the first thing I hear is a recording..."You've reached the offices of Dr. A, B, C, D, E, F and G. For Dr.s A through C's assistant, please dial XX, for Dr.'s D-Q's assistant..." I just hung up at that point. The way I see it, if the practice is THAT big and they still have customer service that's that terrible, they probably don't need my business. So the next step is I do just a random google search for doctor, reviews, stl, right? Get back this one doctor who SEEMS promising. He's close by which is AWESOME. So I call. I get a real live person on the line...SCORE! Turns out the doctor doesn't have any openings until September. It's April right now. By that time I could be dead. No seriously, I don't know what I have at this point. OK, climbing back out of the melodrama pool. So. I'm itching, there's several huge lumps on the side of my neck, I think I'm dying...I'm at my wit's end. So I email the hubby...and of course, he comes through again and gets a great recommend from one of his coworker's. So, I call Dr. Guillemette's office and I get a person. Ok...then I ask the requisite questions: Are you accepting new patients? Ok, good. Do you accept this health insurance...Okay, almost there. Do you have any appts soon? No? BUT you can transfer me to your sick patient triage nurse might be able to squeeze me in in TWO DAY?!! (I was about to reach through a hug the lady). I thanked her and waited as she connected me to the triage nurse's line. "You've reached the triage nurse, please leave your name..." F-me! A voicemail line? Fine, so I leave the info the voicemail message requested...who I was, my D.O.B. my symptoms. A little disappointed that I didn't get to speak to a human. But still glad I at least had an appt for two days from now as opposed to 6 months from now. Whadda you know? 30 mins later, my phone rings...it's the triage nurse...long story short, she gets me in there the next day. Halleluya! The office experience was awesome. Even though they keep these sick patient appointments short, like 10 mins, that's plenty of time for the doctor to look at my hands and immediately diagnosis me and tell me to stay home till next week because I'm super contagious. YES! not going in to work...DARN! But I feel like crap, that's probably why I can't go in... Oh, so I keep getting side tracked. So the breakdown, and why this doctor's practice is so revolutionary...and why other doctor's offices haven't done this too is beyond me: They divide the appts up between accutely sick people and all the other visits. And it's perfect b/c the sick visits are scheduled in 10 min increments, so they have a chance to see as many of the sickest patients immediately as possible. And seriously folks, when have you ever spent more than 10 minutes with the doctor on most visits? Come on. That's ample time to talk about the color of your sputum. WOW, ok this review's gettin' kinda long. Time to sign off. Here's the run down: Dr. Guillemette, awesome. His staff and the front desk office, super efficient and super friendly. The people answering the phones when you call, they're actual people. Bottom line: If you're looking for a good doc, here's a pretty good one.