I have owned my own small animal veterinary practice since 1999. As a new owner, I hired two different consultant groups to help teach me how to grow and organize my practice. One was helpful to a point, but I seemed to be stuck at a certain level of production. It wasn't until almost 10 years later that I found Silkin Management Group and we have consistently grown despite some tricky national and local economic cycles. We were paired with a fantastic consultant who was, and still continues to be, a perfect fit for our practice. In addition, their whole team has been there for us to help us through different expansion efforts. The management system they use is brilliant and they teach it very well. One of my favorite things about Silkin is they give me and my practice manager the tools to run the business, but they never tell us how to practice veterinary medicine. The courses I have taken through Silkin can be applied to much more than veterinary practice! I have recouped every cent I have spent with Silken and it has made my practice more profitable, my staff are empowered and efficient, and we have sound methods to monitor the practice and adjust to trends. I honestly cannot think of any negative encounters I have had with this consulting firm. They have given us exchange in abundance for sure and they love to celebrate our wins with us! You will have to put your own work into applying the methods they teach to make your business uniquely yours, but as long as you are wanting to produce a valuable final product, you will succeed! I look forward to working with Silkin up until and including when I transition out of my practice. read more

I have been a dentist for 20 years and a client of Silkin Management Group for one year. Looking back at my career, I have to say that I have been incredibly blessed, but like most dentists, there have been times where I asked myself if I make a difference, if I am in the right profession, etc. I have used multiple consultants over my career and can say without a doubt that I have enjoyed my experience with Silkin Management Group more than any others. Silkin's approach to management with their monitors and graphs makes it very simple for me, as the CEO, to quickly see the health of my company. After 20 years, I thought I knew just about everything when it came to managing a practice, but I have to admit that I have been very, very impressed with my consultant's knowledge and how quickly he had solutions to the current problems/frustrations that I face. Scott Barnard and Silkin Management Company provided me with solutions that relieved me of the burnout I was experiencing and I now find myself with a new passion that I have not experienced in years. I now look forward to the future instead of wishing for retirement! If you want to know about the bottom line, my business increased almost 25% from the previous year! Thank you Scott and Silkin Management Group! Edgar read more

I started with Silkin in 2008 mostly because my practice was not growing for three years in a row. I researched other consultants, talked with a few, and came to the conclusion that they wanted me to change my practice into a cookie cutter mold of their ideal practice. I filled out a consulting questionnaire through a business journal that Silkin received, and the changes began. I went with them because they wanted me to learn to evaluate and correct my practice problems so I did not have to rely on them forever. 2009 was a year for change...learning to evaluate my practice from patients to personnel...and helping me grow 30% that year when the economy was tanking all around me. 2010 was an entire year of continued consulting calls, but was mostly done with the knowledge I had learned from Silkin the year before. I still occasionally use their consulting expertise, but am very thankful for the skills they taught me. This was a very positive experience that left me with the knowledge of how to function as a dental office while those around me continue to struggle. It was a great choice for me. read more

I have been with Silken since 1996. They have given me the tools to manage my practice as a business. With the statistics all my employees keep, I can make black and white decisions, instead of poking in the dark. My staff is fully engaged into the success of the practice, and strive to make every month better than the last. I no longer run the practice, my office manager and staff do. I am like the Captain of the ship, I give them a destination, and they figure out how to get there. I tell everyone that asks me about Silken, "if you are willing to change your daily way of managing, Silken can teach you how to attain your goals and change your life". The nice thing about the entire system is that there is no cook book recipe. You make the decisions and manage the practice with the tools they give you. I am 65, and realize I have to leave sometime, but honestly, I'm having too much fun. I have gone from one part-time associate to three, and have a staff of over 30 motivated employees. read more

Because I have the love for management I have attended a multitude of management meetings with the intent to take the material back to the office and hit the ground running. Unfortunately, very rarely were protocols and policies implemented "for good." Life got busy and everything would always slip back to the same old routine. I was skeptical when Silkin reached out to me with fear the same thing would happen. However, I have been very pleased with the the results after just a year. My manager has the tools and confidence to manage the team. She even says its "easy!" Having Jack check in with us and guide us through the process has kept us on track to get things accomplished and we are so much better off than we were a year ago. We are setting goals, writing policies, managing staff, and still doing our every day tasks that we were before. I would recommend Silkin Management to anyone that really wants to learn how to manage their business and their staff. They are a life saver. read more

I have been the Practice Manager of a very busy Veterinary Clinic for 17 years and Silkin clients for 10+ of those years. The training I have received since we started with Silkin has made me the manager I am today and given our business stability and growth. Before Silkin I felt like we were operating by trial and error. We had used another consulting business before Silkin and received some really good budgeting information but we still couldn't seem to get all the pieces in place and working together to really manage our staff and grow our business. Silkin gives you every tool necessary to get all the pieces in place and having a consultant to work through the new obstacles always keeps us moving in the right direction. Our business continues to grow every year. We have had reduced staff turnover and now have highly trained support staff employed. I feel they meet and exceed my expectations every time! read more

Years ago I found myself drowning in owning my veterinary practice. I was a single owner, had built my business from the ground up, was over worked and terribly underpaid. Silkin reached out to me and with great skepticism and reserve, I listened to what they had to say. I've been with them ever since. It takes a team to make a business great. Once I swallowed my pride and opened up to hear what they had to say, my business life was forever changed. Silkin taught me how to be a CEO. They taught me to manage with statistics and many, many other fundamental principles that no one teaches us in medical school. In moving forward, Silkin continues to play a role as we grow and expand my veterinary hospital. I appreciate that they allow me to determine how large or small a role they play. I look forward to a long relationship as now I am not overworked nor underpaid. read more

I have been a client of Silken Management for over 8 years now. Before I purchased my own practice, I had the opportunity to see the management System taught and used by Silken in action with my previous employer, and I loved it. It takes the emotion and uncertainty out of my practice management, it actually allows me to have more fun and be so much more care free! When systems are in place, being tracked and reported, and you are taught how to interpret the data and then how to react to the data, it really takes the pressure off and you can actually sleep at night. I cannot endorse Silken enough, they have helped me beyond words. My practice and my personal executive and management skills have surpassed my dreams, and, instead of working until I'm 70 years old, I will be opting to retire by 60! Wow! read more

Our dental practice has been working with Silkin Management Group since August 2013. We have experienced tremendous growth since Dr. Namdarian bought the practice from a retiring dentist in 2008. Silkin Management Group has helped us become an organized well-oiled machine ! From their help in goal setting to creating an employee manual, practice rules and regulations and their awesome testing procedure for new hires, we could not be happier with their expert help ! Scott has been our consultant since the beginning. He has designed new programs for us to follow as we grow, his opinion is much respected and revered in our office. We would highly recommend Silkin Management group for any dentist just starting out or that needs management help. read more

I have been a client for the past 4 years. In that time, my Veterinary practice revenue has more than doubled, I have better organization and control and have more time to focus on being a business owner. Rather than having to make sure everything is done or doing it myself, I've been able to train staff and delegate work creating a less stressed doctor and staff who know what they're doing and why. I've also gained more personal time away from the practice without sacrificing compensation. I've finally been able to pay myself as the professional I am, a 250% increase from 2014. My practice is now more valuable for when I decide to transition into the next chapter of life. I highly recommend Silkin Management Group! read more

I've been working with Silkin Management group since 2007 and I've been very satisfied with their services. I realized that my success in my dental business relied on my management skills and I had plateaued in my knowledge and skills for management. I found the classes and seminars very useful. My consultant, Scott, is excellent; he developed a comprehensive customized plan for my business and through implementation of my plan, helped me grow by keeping and monitoring key stats and proper management. Even throughout the big recession, they helped my practice grow every year. . They will help you work smart and stay profitable. I strongly recommend Silkin Management to any business. read more

Working with Silkin has given me new insights into Veterinary practice management that I could not have received elsewhere. The skills and service provided has exceeded my expectations on many levels, and my consultant Jack has been fabulous! He has so many clever suggestions and has provided so many resources, we always look forward to our meetings and seminars with him and the Silkin team. They are supportive, offer constructive suggestions, are an amazing team that handle our requests seamlessly, and of course they are a great team of people to work with! Having Jack and Silkin on our team, I know our practice to going to keep growing and growing!! read more

So far I have just had my initial conference call with Ken DeRouchie. He did exactly what was promised: he listened to my practice goals, asked questions to understand areas of potential growth in my practice, and provided great tips for improved success. Prior to the call Ken had reviewed my web presence which allowed him to provided some very valuable insights for improvement. After a 1 hour call I look forward to additional conversations to define my practice performance and explore options to take my practice to the next level. My call with Ken was well worth the time. Thanks, read more

I opened my small animal veterinary practice in the fall of 2012. I started with Silkin, in spring of 2013. Being a new practice, having the expertise of my consultant, Jack as well as the entire team at Silkin as been invaluable. With the management by statistics you have visual proof of how well you are doing and where you need to improve and there are proven steps to take at each point you need to improve. The results speak for themselves and my practice is growing by leaps and bounds. I look forward to working with them for many years to come. read more

Great advice for my practice! The team is highly professional and knowledgeable, understands that my time is valuable and has given me the motivation to continue growing my practice. The information I received in the past as well as recently has stuck with me and helped increase my income and job satisfaction. I highly recommend them for anyone needing practice management information. read more

Silkin has helped me learn how to manage and grow my practice. I have learned how to incorporate systems and hire and train staff that allow me to wear my doctor hat, owner hat, and executive hat successfully, providing me with more income, more time, and less stress. And I continue working with Silkin to increase my income and personal time and decrease my stress. read more

I've been a client for 8 years. Silkin got my practice growing by leaps and bounds after a period of stagnation. My practice has kept growing during the recession while others are losing ground. Their support and commitment is so strong that I see our relationship as something long-term. They are to my practice as a personal trainer is to a fit person. read more

We joined up with Silkin about one year ago and while it is A LOT of work to get a business structured, the insight and tools they have given us have helped us immensely to create fluidity in our delivery of services and have a larger impact on our community. Thank you Silkin - you are helping us to change the world and the way medicine is practiced. read more

While Silkin has been a great influence on our business Kristi Sanders has been the one constant. She has a great grasp of how to deliver a training program so you understand it completely. She gives exchange in abundance and goes that extra mile to understand what your unique needs are and teaches you how to implement her vision. read more