I can't Believe I've been giving so much money and business to this company I learned of their…read moregreediness charging me quadruple amount for auto insurance then also dealing with unnecessary rudeness at times giving the impression like I work for them nope , not here with that nonsense hope you's learn a lesson not to take advantage of people earnings it can destroy someone empire in time it will catch up with yous haven't you seen your reviews rankin 2 stars and I just noticed it before writing my comment .

It's somewhat cheap and some of the employees want to help but others....sometimes cheaper is more…read morecostly. Then I Called and the girl couldn't find my renters insurance policy ..??? Tried getting renters insurance and the girl couldn't even get that done for me . What a waste of time!

This was my first time ever with this office!! I enter the office @4:30 pm. Customer service stated…read moreagents were busy and they will leave at 5pm. I call it unprofessional. Never would I recommend this location!!!

I've been with this agent for 12 years, but as time goes by their customer service it's going from…read morebetter to worst, most of the agents there think they're too important and I'm strongly considering to change agent. I called 3 weeks ago during the day about 10 times and no one answered than left a voicemail asking for someone to return my call and until today NO ONE has return my call.

I have know joe for more than 30 yrs He works hard to get…read morethe best insurance for your family. Love this guy Angel Salinas

I read all the reviews for Joe and well yes, he is a nice guy I cannot say the same for the company…read morehe represents which is ALLSTATE for which I urge everyone who may read this to find a different company. My home sustained significant damage days before Christmas of 2022, the siding of the addition was torn on two sides and the other two sides came lose beyond repair. I got three estimates each was between 13k to 14k. Unfortunately, I got stuck paying over 10k out of my own pocket. The ALLSTATE adjuster APRIL HERRERA took a whole year to close my claim which I reported right away to only award me about $3,500.00 or so for the damaged my home sustained. This company is not honorable, I got rid of them even for my car insurance. I'm glad to say that several family members and friends have dropped ALLSTATE since. As nice as Joe might be, there's nothing that he can actually do for you he is just the middleman. it's like a car salesman who can't do anything for you if the car breaks down after purchasing. We all switch to PROGRESSIVE and personally I saved over $350.00 with better coverage. So much for their MOTTO "You're in good hands will ALLSATE" I learned the hard way, NO ONE IS!!!!!!! I LIVED IN ARCHER HEIGHTS CHICAGO AT TIME OF OCCURRENCE.

Great customer service Karina was great saved me a lot of money ! The vehicle policy was half off…read more State Farm !

David is responsive and attentive. Was thorough in helping me understand my policy. Not only did I…read moreget home insurance but also automobile and I have saved so much in comparison to the previous insurance agencies! Thanks David!

Knafl Insurance is top notch. Katrina and her staff are very…read morehelpful and friendly. I have been doing business with them for over 35 years. I highly recommend them.

Katrina was a very bad agent, doesnt care, and yes she gives money to Talro insurance so that when…read morethey built there credit with one insurance she can take them after, very bad people, dont insure there everyone. On a update. YELP IS ABOUT GIVING YOUR EXPERIENCE AT A BUSINESS YOU HAVE PUT YOUR HARD WORKED MONEY INTO. IT IS VERY SAD THAT WHEN WE PUT IN ARE OWN BAD EXPERIENCE INTO SOME PLACES AND HAVE THE OWNERS OR SOMEONE SEND YOU MESSAGES WHO ARE ANGRY ABOUT YOUR OPINION. THE MATTER OF THE TRUTH WHERE YOU GO TO SPEND YOUR HARD WORKING MONEY, YOU EXPECT GREAT THINGS I RETURN, I DID NOT HAVE THAT WITH THIS INSURANCE. AND DONT RECOMMEND IT. HOWEVER I EXPECT PEOPLE TO RESPECT MY OPINION WETHER ITS BAD OR NOT. MINE HERE WITH KATRINA WAS JUST PLAIN HORRIBLE. SO SAD FOR THEM TO SEND ME A HATRED MESSAGE REGARDIN MY EXPERIENCE. AND THEN WHEN I BUST THEM OUT ON YELP. THEY DELETE THERE COMMENT. VERY SAD AGENT.

Super friendly and accommodating. They made dealing with insurance issues less stressful. I'm…read moreforgetful but they politely remind me and have extended time when I did forget.

I can't say enough good things about this specific office. Everyone is extremely friendly and…read morehelpful especially in the time of need. I always know that I am in good hands with a team that will tell me the honest truth and I never feel pressured into anything. I have used them for home, auto and life insurance. This will continue to be my favorite insurance office! Thank you George & Gustavo!!

Spoke to Axel he answered all my questions! and was super kinda. Didn't feel rushed and gave me…read moretime to think about what I wanted to do.

This office has the worst customer service. I don't understand how their ratings are so high…read more The workers here have been giving me the run around for 6 months. They never answer the phone or returned my calls. Axel was suppose to look into a pricing issue I was having with my vehicle policy. Nothing was ever resolved and didn't return my call to explain this to me. I gave up and decided to go with a new company. When I called to cancel my policy, I gave them a specific date I wanted it to be cancelled. The person on the phone tried to argue with me on my renewal date. Called back a few minutes later to tell me I was right. A few days later, I found out they decided to cancel that same day I called to cancel. This is 2 weeks before I asked them to. Called to inquire about this cancelation error but they had no idea what happened. They said they were going to look into it and would call me back. Doubt they will. Wouldn't be surprised if they did it out of spite for canceling my policy. DONT GO HERE. FIND A DIFFERENT OFFICE. Update: They in fact did cancel my policy. Called to inquire. They told me they had to call underwriting and they would give me a call back before 5pm. I called the office at 4:50 after not receiving a call. They told me they were able to fix it. I asked for ID cards to be emailed to me. It is past 5:00 pm. I have not received the ID cards.