We docked at The Mill at Ward Cove while stopping in Ketchikan on the Norwegian Bliss. At first, we…read morehonestly weren't sure what we were looking at because it looked like an old factory of some sort. Then we found out that's exactly what it was! The owner actually ended up being our shuttle driver over to see the Lumberjack Show and shared some of the history with us. He told us his father was the last person to lock the gates to the old pulp mill when it closed in 1997. We absolutely loved hearing that he now owns the property himself -- such a full circle moment and an incredible story. The building at Ward Cove was filled with merchandise to buy such as t-shirts, sweatshirts, hats, snacks, jewelry... the list goes on and on. There were even a few local vendors set up selling their goods, which we really enjoyed. We also noticed the prices at Ward Cove were a little cheaper and the taxes were less as well. We did take the shuttle bus into town, and it was a very simple process. The ride was maybe 15-20 minutes at most, and they dropped us off and picked us back up at the same location, which made everything very easy and convenient. We really wish we would have taken a video of what the property looks like now so that when we go back in a few years, we can compare all of the improvements. They also shared a few exciting things planned for the next several years, and it sounds like this place is going to become something really special. The atmosphere, history, waterfront views, shopping, and friendly people made this such a memorable stop in Ketchikan. Definitely worth taking the time to explore while visiting Alaska!

We visited The Mill at Ward Cove during our Norwegian Alaska cruise on the Norwegian Bliss, and…read morethis is the port where Norwegian ships dock instead of downtown Ketchikan. The moment you step off the ship, you walk right into a huge warehouse marketplace filled with multiple shops and tons of Alaska‑themed merchandise. There are so many souvenirs, clothing items, snacks, and gifts that it's easy to spend time browsing before heading into town. To reach downtown Ketchikan, you pass through The Mill to get to the shuttle buses, and sometimes there's even a live singer with a guitar performing while guests wait -- a nice touch that makes the line more enjoyable. Overall, The Mill at Ward Cove is a convenient and lively first stop for anyone arriving on a Norwegian Alaska cruise, with plenty of shopping and an easy setup for getting into town.

We loved this excursion. We purchased it directly through our cruise ship and it was well worth it…read more The tour itself was informative and fun. The staff were beyond friendly and accommodating. Kelsey the captain was great. She provided a lot of really cool information. The hot chocolate was to die for. The snack plate was delicious. It was a great day in Ketchikan with the Lighthouse Excursion team.

We had a beautiful wildlife excursion on their boat this morning. We saw Bald Eagles and Harbor…read moreseals and sea birds. No whales were sighted, but they are in the area.

This was a new one for me and an informative tour of the city. So odd to be able to launch right…read moreinto water, then leave the steering wheel for a rudder! The only drawback was the sun beating down on the clear roof made it unbearable hot and we couldn't open the porthole because the speakers were mounted above it! Tip: don't sit in the front row ;)

Our cruise line unexpectedly changed the departure time, making it almost impossible for us to do…read morethe pre-booked duck tour. Kody and the team went above and beyond to make it work, even arranging a special drop-off back at our cruise ship so we could return well before departure. That level of customer service alone was exceptional, but the tour itself exceeded all expectations. Our tour commentator was outstanding--knowledgeable, engaging, funny, and made the entire experience unforgettable. The combination of genuine care, flexibility, and an incredible tour made this one of the highlights of our trip. If I could give more than 5 stars, I would. This was truly a 10-star experience. Thank you, Kody and the entire team!

We had a GREAT tour of the rainforest and Totem Park with Kevin of Wild Wolf Tours on June 2, 2026!…read moreIt was delightful to have a guide who is a long-time area resident who know so much about the area, the rainforest, and the native Alaskans and the totems. He was ready and waiting at the designated spot just a few minutes walk from our cruise ship and took the three of us on an interesting, informative, and picturesque tour.

Had a wonderful experience booking with Wild Wolf Tours for an excursion during a port stay in…read moreKetchikan. We used Viatour to book and had clear communication with them from booking, pickup, and through the drop off at the end of the excursion. We were lucky to get Austin as our guide for our group of 4 and he provided us with knowledgeable, engaging and entertaining information about our surroundings. We started off with the Rainforest walk and then stopped over at visitor center and learned about the local Totem art and history. Overall had a great experience, made all the better with Austin's contagious love for Ketchikan and Alaska. He expressed how much he loved working with Wild Wolf Tours which made our experience even sweeter. Check out and support this local family owned business if you get the chance!

They cancelled our reservation of 8 but refunded only 4. They claim they refunded all 8 but we…read morenever got the credit for the 2nd 4. Do not use a debit card with them as you cannot get the bank to reverse/refund it. Also, they are quite rude in communications. We attempted to contact them multiple times and never got a response for weeks. Then they come back and say we are "harassing" them.

We had a fantastic time with Emily, our tour guide on the Wilderness zodiac Quest. We booked the…read morefirst trip of the morning and our group was very small, which made for a great time. The van picks you up and drops you off at the cruise docks, so no worries about transportation. They were very conscientious about getting us back to the boat on time. The cannery was a cool and unique venue, which included snacks and drinks after the zodiac ride. They have all the equipment needed to stay warm and dry. Emily was extremely knowledgeable and personable, which made for a great experience. We saw eagles, seals, deer, and of course, stunning scenery. 10/10 would recommend this, it was one of the highlights of our Alaska trip.

Date of tour: July 18, 2025…read more Really enjoyed this all-women(!) crew on our visit to the Dawes Glacier. The boat was clean and spacious--there's nothing worse than being on a boat that is packed to the gills with people--with two levels to enjoy and outside areas as well, including a third level that was opened when the boat was not in motion. Everyone was friendly and the snack and drink options were plentiful and for the most part, affordable. Given the captive audience, I appreciated that they weren't outright gouging us during our journey. They also offered up some free items as well, which was also quite unexpected. Crew interacted well with the passengers, asking them how their cruise has been and where they were from. The collection of glacier ice to be used in the making of drinks at no additional cost was a nice touch, even giving the kids cups of glacier ice without a charge was something you rarely see in this day and age! There were some things that could be improved, though: - The captain scolding the crew over the public address system was unnecessary. Apparently the other boat forgot their net and we needed to pass it over to them but the crew was busy helping passengers and didn't want to make the lines longer by going to fetch the net and pass it over. Confident that this could have been handled better. - The free donut holes were awful. Like puffs of stale bread that sat next to sugar, hoping the wind would blow some sweetness onto them. I know, it's free, but still something that should not have been served. - Hearing a crew member awkwardly navigate the tipping section of the credit card machine literally 50 times the exact same way. Saying, "You can just hit skip. If I do it, I'll get talked to about it." There are so many other ways to handle this that don't come across like she's going to be beaten at the end of the cruise.

Through an unfortunate series of events, we missed the boat by 10 minutes, but this operator…read moregraciously have us a refund. We have taken this adventure in the past and it is awesome!

We did the wildlife waterfall tour with Pam and 10,000/10 highly recommend! She was so fun and…read moreknowledgeable. Even if we hadn't seen bears, eagles, and (kind of close up to a) whale, it would have been a great trip. So very happy we booked. THANK YOU!!

Went on a tour June, 28. She was rude, Rushed us, and not in a good mood. The comfy Dodge Caravan…read morewas the only good thing about the tour. The Bald Eagles as well. If were ever back we'll go with Sourdough Tours.

I coordinated the trip for my 6 family members and they all came back raving about the captain,…read moreGrayson. He made sure they caught their halibut limit and a to of salmon and rockfish. Everyone was very happy and I have a tough crowd here. Do note, no bathroom or food (beyond granola bars) onboard for 8 hours. Be prepared!

If I could give this company zero stars, I would for a lot of reasons. For starters, the captain…read morewas an hour late. I'm sorry, but my money is definitely not worth you being an hour late because you wanted breakfast not to mention the fact that they didn't even offer us food or drink on a five hour fishing charter. The icing on the cake is that our captain literally had the worst attitude ever. I've never seen a professional company scream the F word the second a fish got off your hook, speaking about professionalism our captain literally was smoking a cigarette while everybody was in the boat so yeah, if you wanna go on this charter, expect secondhand smoke as well. The tackle quality was also very crappy to say the least I think their hooks were made with a pop tab from a soda can. So if you're gonna go on this charter, don't expect to have a good experience because the captain makes you his personal bi%#*. Thank you Ketchikan's finest fishing charters for making my experience so memorable it's on a yelp review

This is my opinion of Big Fish Charters. Our group of 4 arrived at the airport and there was a…read morevehicle waiting in the parking lot for us to just load our gear, hop on the ferry and be at the apartment within 10 minutes of departing the ferry. A very nice two bedroom with two beds with all your necessary needs and full kitchen plus a grill outside in case you needed it. The apartment was not fancy but we were there to fish. Met with Captain Rick later that day and we went over all the questions we had and a general idea of what kind of fishing we wanted to do. We left for the boat every morning at 6:15 am and fished 12 hours a day for three days. We caught Kings, Coho, Pinks and a large Chum Salmon and we also caught 2 small halibut. Captain Rick pretty much left it up to us as to what kind of fishing we wanted to do since the Coho bite was on we fished the main part of the tide for Salmon and when it slowed down we asked to fish for Halibut. When we asked for a change Captain Rick did not blink a eye and put us on his spots, working hard trying to put us on fish. Since everyone should know, they call this fishing otherwise they would call it catching so there was no misconceptions on the few slack times we had not getting fish. During the slack times we all got to know all about the Captain and he learned a little about each of us and it was a great experience. Our experience with Big Fish Charters was great and we will be booking with him on our future trips to Ketchikan. If we had gotten another skipper this review might be different, who knows. Dale M

Went on a pink salmon excursion during vacation. We were lucky for the excursion to be split onto…read moreRick's boat. Rick was great. He was laid back and had patience with people who have never fished before (especially when we couldn't determine what a bite on the line was). He showed us how to bait the line and the procedure for bringing the fish into the boat once it was caught. With 6 of us on his boat, we caught about 12 or so salmon for the few hour excursion. He made it fun and also had one of the guests on the excursion drive his boat most of the time. While waiting for the bites on the lines, he also told us some of the history and going ons of the town.

Very poor excursion. Not everybody could have a pole and anything caught was released immediately…read more Very disappointing day. Expensive and was basically just a shore sightseeing trip. Don't waste your money on this one!

We have fished in Ketchikan the last 2 summers with Captain Jim Parrot. After our first trip, we…read morewere already planning our next trip before we got home. We are planning a third trip back this summer and of course we are fishing with Capt. Jim. If you are looking for a great time and a lot of big fish, you should look no further than Captain Jim Parrot.