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    Silver Luxe Property Management

    1.0 (1 review)
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    Services - Silver Luxe Property Management

    Property management

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    4 years ago

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    Vacasa - Park City

    Vacasa - Park City

    (27 reviews)

    It was a terrible decision to let Vacasa take over our property management. Since then, our reviews…read moretook a hard hit as cleaning services were terrible, things were broken in the house that we were never notified about. The house was falling apart when we finally went back to Park city about six months later. In addition, our bookings decreased by over 50%. all of this while taking such a huge cut of our earnings.

    Last yr we stayed at a place through booking.com and it was a Vacasa home. We had to download…read morethere app but overall found the experience and location to be pretty good. This yr we decided to stay at the same place so we booked directly though the Vacasa app. In advance of our stay I called and emailed several times as we needed to check out one hour later as my son needed to do an online meeting at their check out time. After texting and calling I got the same answer, they could not let me know until two days before. So I could not handle this ahead of time at all I had to deal with it on my vacation. They sent an email saying the late checkout was available, but only if I would pay $80! I get it, we all have to make money, but it was a ski vacation and I did not have credit card on me so I waited. That night I went online to pay andvlate checkout was not available. I am so frustrated that a company that advertises all about leaving your worries behind in their homes can only provide a small window of time that suits THEIR convenience when guests have been trying to plan this for WEEKS so they would Not have to think about it during their vacation. We had planned to stay at another Vacasa in three weeks and I'm already thinking about canceling it. What a disappointment that this company makes its customers jump through hoops and won't work with them with just the tiniest bit of flexibility!!!!

    Silver Luxe Property Management - propertymgmt - Updated June 2026

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