It was a terrible decision to let Vacasa take over our property management. Since then, our reviews took a hard hit as cleaning services were terrible, things were broken in the house that we were never notified about. The house was falling apart when we finally went back to Park city about six months later. In addition, our bookings decreased by over 50%. all of this while taking such a huge cut of our earnings. read more

Last yr we stayed at a place through booking.com and it was a Vacasa home. We had to download there app but overall found the experience and location to be pretty good. This yr we decided to stay at the same place so we booked directly though the Vacasa app. In advance of our stay I called and emailed several times as we needed to check out one hour later as my son needed to do an online meeting at their check out time. After texting and calling I got the same answer, they could not let me know until two days before. So I could not handle this ahead of time at all I had to deal with it on my vacation. They sent an email saying the late checkout was available, but only if I would pay $80! I get it, we all have to make money, but it was a ski vacation and I did not have credit card on me so I waited. That night I went online to pay andvlate checkout was not available. I am so frustrated that a company that advertises all about leaving your worries behind in their homes can only provide a small window of time that suits THEIR convenience when guests have been trying to plan this for WEEKS so they would Not have to think about it during their vacation. We had planned to stay at another Vacasa in three weeks and I'm already thinking about canceling it. What a disappointment that this company makes its customers jump through hoops and won't work with them with just the tiniest bit of flexibility!!!! read more

Total disaster from start to finish. Three hours just to get in the unit, only to find the gas shut off--no hot water, no stove. Took over 24 hours for management to "offer" moving us to a worse unit for our last few houMrs read more

Yelpers know...I wish I had found all the one-star reviews for Vacasa before booking through AirBnB a townhouse to host my family and friends in Park City for my birthday. Avoiding Vacasa would've saved me so much heartache and ill-spent money. The townhouse was very nice and the listing was accurate. However, there is a severe plumbing maintenance issue that caused very loud clanking / clicking / banging noises throughout the night, which kept us awake and made it hard to sleep. I alerted Vacasa ASAP and they sent out a repairman the next day who later indicated the issue could not be resolved during our stay. Vacasa should not be renting out this house in its current condition. Upset about the prospect of poor sleep for two more days, I requested a partial refund for the inconvenience. Thereafter, Vacasa totally ghosted me, not responding to my messages up through my check out and for days later. I've received several empty promises a local property manager will get in touch with me (it's been three weeks and no response). I've decided to file a formal complaint through the AirBnB Resolution Center. I hope Vacasa will make good on this issue but it doesn't seem promising based on their customer service, business practices, and negative experience from other Yelpers. read more

LESS THAN ZERO STARS!!!!!! Worst customer service ever!!! Don't book with them EVER! Walked in to a room with bloody vomit sheets (see photos) so then else requested to cancel. After 3 hours on the phone we were finally helped So we booked another stay (not knowing it was vacasa) received confirmation of the booking. Couldn't get in contact with the host for 40 minutes just to get check in information. Then when we finally got in, the power was completely out. This whole trip was ridiculous and vacasa was EXTREMELY unhelpful read more

Vacasa - Park City - Vacation Rental Agents Near Me - Park City, Utah

See all

Where do I begin? This place is listed as sleeping 4 adults but the second bed was a broken hide away bed. When we called about it, they sent out a technician who confirmed that the bed wasn't in a sleepable condition. Then, they lied to me and said the technician said it was in good working order. LIE! This place is only good for maybe 2 adults and a child. Can't stand being lied to. We had to drive 20 miles 2 ways to buy an airbed to sleep comfortably. Definitely not enough room for 4 adults. Oh yeah, the toilet runs all night long and had to turn off the water to stop it. The sink in the master was clogged and took forever to drain. Even the master king bed has problems as the bed wouldn't tay on the frame and sloped to one side... good God, find​ somewhere else! read more

Vacasa - Park City - Vacation Rental Agents Near Me - Park City, Utah

Rented a unit with a hot tub in PC for my birthday weekend. I arrived to a hot tub that had yellow, green water with debris in it which was also about 60 degrees. I reported it and waited for about 2 hours before deciding I am not going to waste my b day weekend problem solving. I sent them videos and pictures and made calls, I did not use a trash can nor make a bed, and I informed them I was leaving and expected a refund. Fast forward over 2 weeks, they have repeatedly told me the request is with the general manager still. I have been calling, texting, and/ or emailing every other day, and still no progress and obviously no resolution. They are not responsive if you have an issue nor do they follow up--nobody was sent to look at let alone fix the hot tub. To add insult to injury, they refunded $80 of about $550 and think that is acceptable--a request for the full refund has been outstanding for over two weeks. I have been using Vacasa for about a decade, and the most recent stay will be the last time with how pathetically bad their customer service as well as rental quality were. Whoever the General Manager of Park City is as far as I can tell incompetent--from personal experience as well as mismanagement that has earned them 1 star average on Yelp--and needs to be fired--just look at 1 star rating with 22 reviews prior to me. 3 stars would be concerning but 1 star: how long is Vacasa going to keep things business as usual with this performance. Best to avoid Vacasa/ VRBO or expect amenities to not work. I'm not anticipating a full refund, but I will update my review if they do. EDIT: in response to Molly C. I have provided the reservation number many times over phone call, text, and email. So, multiple parties has not only have received it multiple times, you seem to be so poorly managed you don't keep track. Edit 2 (11.8.24): It has now been 3 weeks since my stay. During which I have reached out countless times to who knows how many different people with nothing but the same response which is the request has been sent to the general manager. This is an incredibly mismanaged organization. Edit 3 (11.8.24): Shortly after I emailed them and made the review edit above, they emailed back--interesting we have to drag it out of them rather than they just do their job. They asked for my address, informed me they would not grant a full refund, but would provide an additional $125 bring the total refund to about $205 out of about $550 (we'll see if they actually do that). Not adequate, not professional. They false advertise their properties and expect you to pay for it. Do not stay at any of their properties if you want main amenities to work or properties to be clean. If you do purchase, you are rolling the dice: the main feature of the property that made you want to stay there may be offline, and Vacasa's responses will be ignoring you for weeks on end followed by "Is a 35% refund enough to make you go away--when you didn't even stay at the property or do anything to the property that would require cleaning while giving them notice?" They deserve to go out of business. If you are thinking of staying with Vacasa after seeing 22 out of 23 1-star reviews on here... you're gambling against horrible odds. read more

Like other reviewers, I had an absolutely horrific experience with Vacasa who "managed" my property in Park City. I was lied to, income was stolen from me, housekeeping was so overworked they barely had to time get to the property, let alone clean it, and client services was non-existent. Coincidentally, when reading through previous Yelp reviews, I actually came across a complaint from a guest who had booked my property through Vacasa!! Needless to say, I'm entirely embarrassed and extend my deepest apologies to that guest. Vacasa does not care about their clients, their guests, or the properties the manage -- it's all about getting innocent heads into filthy beds in order to steal money. read more

The bad- Upon arrival (booked Vrbo but was managed by Vacasa) we had to wade through snow up to our hips just to get to the door. I realize they got hit with a lot of snow, but I had come from a previous Airbnb and the walk way upon arrival was at least clear. I had also read in another review that parking wasn't great. However, the listing stated if free parking wasn't available, you could pay at the parking garages. The listing also stated you could unload in front of house, but you could not do either, so we had to walk a block to get every piece of luggage to the house and then lift it over the snow wall since no one had shoveled. We looked into the garage parking, and even if you wanted to pay, signs were everywhere stating no overnight parking. Our entry code also did not work upon arrival. The Vacasa team did respond, but said they'd fix it and never did. When we tried to ask where we were supposed to park if we left and lost the one spot we found, they kept sending us screenshots of the lease saying there were only 8 free spots available. They kept disregarding the fact they also listed the parking garage as an option and didn't respond when we sent screen shots of their welcome book stating parking garages were also an option. To make things even worse, our dog broke his leg the first night there. We parked in front of the house with our hazard lights on, just to get the dog out of the house, as I didn't want to walk him up the slippery hill and risk falling. During that 5-10 minute wait (as plows were going through making it tough to get to house) a neighbor came out and yelled at us for being parked near his house. My husband who was in truck waiting to get around said he wasn't blocking his way, and the neighbor responded by saying he needed room to move. Ice also built up on the steps the entire stay, even though we shoveled multiple times ourselves, so we had to buy our own ice melt, so we wouldn't slip down the stairway. The good- clean and close to things. However, there are tons of places to stay close to Main Street and they also have public transit that can get you mostly anywhere so if we go back, we will not stay at the same property. I would also avoid staying at a property manager by the same company elsewhere, because even though they responded, they made no effort to solve the issue. read more

UNPROFESSIONAL and I We booked through AirBnB and arrived to a filthy condo with a door that wouldn't lock. We called Vacasa Customer Service 6 times and did not receive a response. Dirty sheets with white stains, toilets left with splash marks, food and stains on the floors, cups/plates/silverware unwashed in the cupboards and cigarette butts on the porch. We had to stay the night with an unlocked door. The keypad did not work! Seriously? Traveling with kids, you should have made this a top priority. What kind of business do you run? Why don't you respond to customers? Dear local clown team in Park City, don't bother responding to this post. We have already notified AirBnB and you should be banned from doing business. You're pathetic and terrible at your job. If I conducted my job like this, I would be fired. You all should be ashamed. As usual, Molly leaves a boiler-plate response which is even more ignorant as expected... read more

I have listed my studio with Vacasa. In Park City UT. (Not Cali-- I have a VPN) It took a month before we got the first booking. They take $250 and put it in a reserve acct. As an owner you are preventing from knowing who the guests are: Brenda K, Joe R. If you want to meet and greet the guests you cannot. They don't return calls. Nickel and Dime you with fees. We had a 22 days booking and netted 92 bucks for June. They charge almost 9 bucks a night for "liability" insurance. After the first guest came housekeeping didn't show for 5 days. Too many chiefs. First we had Jody, then Kristen then Liza and now a new guy. read more

See all

They hide bad reviews of their properties on their website!!! I paid 15k for a week rental and we encountered many problems and the condo was not as promised. I left an unfavorable review and they never posted it. I only rented the place because all of the reviews were so positive. But after my experience, it is clear, Vacasa lacks transparency, and they have unethical marketing practices, because they do not post any negative reviews that customers leave of their properties. This is very unfair to the consumer. I would have never rented this property in the first place, if the reviews were transparent and honest. read more

Vacasa is a great property management company if you don't mind having your calls as an owner never returned by Kelly the general manager even if you text her directly. Also as an owner if you don't mind them not taking care of your non-functioning garage door while guests are being inconvenienced and them not bothering to follow up with service or inform me the property owner. If that's not enough how about accounting not following the contract you have with them, they overcharge you by 200% for several years and and then Kelly the VP/GM fails to or refuses to communicate with you about it? It's hard to determine if they are incompetent or outright operating illegally. I suppose a lawsuit and possibly class action will make that determination. For a brand new public company this is pretty shameful business practices. read more

As an owner and a renter, I am shocked at how I was treated by Vacasa's maintenance man. I would never rent from Vacasa, and I sure as heck would never use them for my rental property in Park City, UT. I hear only negative comments when I ask locally about Vacasa. Consider yourself warned. read more

This place is known for scamming, will rent you a house under construction and cancel last minute for a crappier option. If you like being screwed over, highly recommend! read more

DO NOT BOOK WITH THEM!!!! Worst company I've ever worked with.. I've been trying to get a hold on them for over 3 weeks. No answer.. I was on hold for over 4 hours.. I emailed them twice. No response.. I couldn't even pay for my reservations online. Then when we finally were able to get a hold of someone they wouldn't refund our money but will give us a credit? I just want my money back. If they answered we wouldn't have canceled our trip!!! It should not have been this much work EVER! read more

We unfortunately we had a very bad experience with Vacasa Park City over Thanksgiving weekend. We booked a location specifically for the view and that view from a private hot tub at the location. Upon checking in and my kids already in their swimsuits we opened the hot tub to find it drained. The local number for the Vacasa management team (posted in 3 places) had been disconnected! I spent a long time on the phone with the national number trying to get some response from the local person who did not respond that night. I woke to an email letting me know they were aware of the issue and would add "comments" to the work order... The next day - Thanksgiving - we spent another couple hours on the phone trying to get resolution. I requested multiple times via email that we be able to chat with the local management - to no avail. Ultimately they sent someone to come and fill the hot tub - which the person told me leaked profusely and would need to be refilled daily...and the hot tub would certainly not be heated by that night (2 nights into a 4 night stay and no hot tub). Rest of story - it did leak - wasn't refilled - barely usable after that - hot tubs without enough water don't heat well and the jets don't work... They did make some effort at financial restitution, no where close to what should have been an easy decision if they had any consideration for us and their mistake. Final - I certainly would not book with Vacasa Park City and would encourage others to avoid them as well. read more

Vacasa - Park City - Vacation Rental Agents Near Me - Park City, Utah

Our week stay in one of their units has been problematic with the building code access. The initial one provided was incorrect and so were the next two. Calling them and trying to get the right code results with a polite reply of we will get you the right code by email. So far they have not been very good. Plus the unit had almost no useable utensils for a kitchenitte. One spoon? Really. I don't expect a palatial unit but lacking some basic needs is unacceptable. read more

We stayed at a condo in Park City through Vacasa last weekend. We had a great time and they were great to respond to my questions. However, the carpets definitely need to be cleaned. Other than that, the place was clean. read more

Still waiting on a response from customer service. Worst rental management company I have ever dealt with. I had to go to Walmart at 10pm for sheets...management company (crickets chirping) read more

Booked a place in Park City with Vacasa, the front door wasn't locked and it's broken. We went to the office who said they are open to 5pm, but no one was there. I've been on the phone for support now over 2h hour no answer. Staying with two little kids and it doesn't feel safe! read more

Like David M. I wish I would have searched the reviews of Vacasa of Utah first. We booked through VRBO. What a joke -- the condo we rented in Brian Head Utah had much to be desired. We were given the wrong code to the door when we checked in at 11pm last night. We stood outside for 15 minutes in 20 degree temps trying to get in to the lock box. Was on hold with their phone service for 12 minutes before I got a response in text -- "use our back up code" which opened the door right away. Their excuse? You weren't being patient enough for the first code to work. I did a video of using the wrong code and using the right one and sent to them. No response. They advertised 2 parking spaces but first come first serve. Which apparently means "you get two spaces but there might not be any and in that case you have to park at public parking more than a mile away and walk back to your condo." Additionally there were no instructions in the condo on how to use anything: the fireplace (oh yes bring your own wood -- told us this AFTER we arrived and stores are a 40 minute turn around drive away), wifi that sucks (hope you have a good hotspot), refrigerator was not cold, old food boxes inside, pillows? well it was like the cut a regular pillow in half and divided it up on the guest bed. Oh and the heater in the condo had no instructions but we eventually determined it is manual. Meaning you have to adjust it to the heat you need and it will just keep running constantly. The only thing they did right was leave the lights on and had the heat running when we arrived. I inquired about the parking, the heater and the fireplace at 830 this morning and it took 3 hours to get a response. My recommendation is avoid VACASA of UTAH at all costs. read more

9 months after I booked a property with Vacasa and paid 7K in full, a representative casually emailed me they were cancelling my booking and refunding me "due to reasons beyond (their) control". We are 3 families with small children and booked 9 months in advance so we could guarantee we would find what we needed. We bought 12 non refundable plane tickets from NY LA and SF. We made arrangements with employers and child care providers. Yet after explaining this to Vacasa's rep, asking them to find us a comparable property or cover our damages, they repeated their canned response of "unfortunately we need to refund you". Note, If I had cancelled I would have paid a penalty fee. I was encouraged to purchase trip insurance in case I was unable to make the trip. Yet they can bank my 7K for 9 months and then simply cancel my vacation on me and not compensate me in any way? Beware and do not rent (or rent your homes) using Vacasa. What a nightmare. read more

Could not of had a worse experience. After booking, verifying via phone, and receiving check-in information for a unit, we were told that we were no longer allowed to stay in the booked unit. After three phone calls previous, and driving several hours to the destination they decided to inform me that my reservation was being cancelled due to my age. I'm 23 years old, married, and have a one year old. All of this was disclosed prior to them taking my money, being given the PIN code to enter the unit, confirmation emails, etc. Keep in mind, they could not cite where in their listing or in their policies that 23 years of age does not meet their rental requirements. What a joke. Hope this review saves someone some time. read more

Home was not as pictured and run down and dirty. A high rate was being charged for summer, given the condition. I would not recommend this company for property rentals. read more

We used this vacation rental company for our condo in Park City and our results were terrible. There were not enough cleaning people to do our normal cleanings in between renters. The promised twice per year deep cleans were never done for us. We complained to Tristin about other things too and got no results. After we cancelled, I talked to Josh who told me Tristin never passed anything on to the employees in the field. We did not get $5,000 more in rental income nor did we receive their rental guarantee to pay $5,000 if they did not fulfill that promise. read more

Horrible experience and my vacation has not even started yet. I made the reservation by phone and got my reservation confirmation, minutes after I got another email saying that it was not completed (I had alredy paid full for it). I wrote back telling them my confirmation number and nowbody had the dicency to respond. I called the office and left messages. It is been a week and I am still not sure if I have the reservation or not. I would not use this ever again and hope nobody does. read more