Silver Rose has a wonderful selection of beautiful dresses, varying styles, and price ranges. Customer Service is Above-and-Beyond. Overall is amazing experience!! read more

The experience wasn't good. I went with my friends and we weren't sure if we should go or not because some of the reviews were bad... we should've listened to them. It was a very very awkward experience. We had to ring a door bell to get inside and once we where let in she told us to take off our shoes (which is fine but she wasn't very nice about it). We walked in and started looking for dresses. They where all beautiful but super expensive (400,500,600 dollars). We where there for five minutes and all of the sudden Rosa walked over to us and said "I have a bridesmaids party coming in and it's going to fill up the whole store and dressing rooms. You need to leave immediately." So we where like ok then and we walked away and QUICKLY put our shoes on didn't even tie them and ran away. So I would not recommend going there. read more

My daughter and her friends went here to look for dresses for the father daughter ball. They were treated very rudely and were told to leave after only being there five minutes. Awful customer service, definitely would not recommend this store to buy prom dresses or wedding dresses. Treat your customers with respect if you want business. read more

I ordered a gown a month before the event I needed it for so I could get it with plenty of time for alterations. I didn't hear anything for three weeks, I tried to call six times before I was able to talk with anyone. I found out that my dress had been in the shop for over a week prior to my calling. When I went to go pick up the dress, it was completely the wrong color. I ordered a black dress and received burgundy, which is still beautiful, but it wasn't the dress I ordered. Now I am left with a week before my event with a dress I didn't order and am scrambling to get it altered. Silver Rose offered no assistance other than recommending a seamstress and blaming all the problems on the manufacturers, and wouldn't give me any refund for the wrong dress. This was all while they preached about fighting for their customers and making sure every girl gets their dream dress. I'm very disappointed. read more

BE CAREFUL. I cannot say enough bad things about this store or the owner, Rosa! Absolute worst customer service I have ever had. I recently bought my wedding dress from Silver Rose. I am getting married pretty quick, 2 months after getting engaged. Not a lot of time to find a dress. I found one I loved at this store. I tried it on in a size 8, which was way too big. Rosa said that she could order it in my size, a 4 and it would be there within a week or two. I was so excited! But that did not last long. It took 3 weeks for it to come in. Rosa was late to open the store when i came to pick it up, and i had to wait almost an hour. She finally arrives, and i tried the dress on. It felt no different than the size 8 i had previously tried on. I was so upset, and rosa said it was the right size and she couldn't order a smaller one because there wasn't any in stock. I left the store and went today to have it professionally altered. The seamstress looked at my dress and informed me that it had definitely already been altered! There were holes in the top and the seams were done very poorly and the lace didn't even match up. She also said the size 4 tag was most definitely sewn in. Rosa 100% sold me the size 8 sample dress off of the floor and tried to alter it herself to a size 4. And thought that i wouldn't realize. Absolutely ridiculous practice. She then sewed the size 4 tag from another dress to make me believe i had the right dress. COMPLETE FRAUD. She refused to refund me. There was also no other tags on the dress because she obviously cut them off when she botched the alterations. She tried to blame it on the distributor but did nothing to fix it!! DO NOT BUY ANYTHING FROM THIS STORE!!! read more

i love this women so much! such a cute place definitely coming back! if you need a prom dress go here!!!

Amazing experience once again!! Perfect fit!! Ordered a dress and tux and completely accommodated me for covid-19 cancellations!!!

My sister got her prom dress there in under 20 minutes! Ms Rosa was a huge help to get us in and out, and the dress she picked out was perfect and it fits her beautifully! read more

Should have listened to the bad reviews. Went here with my friends to look for ball dresses and did not have a pleasant experience. We were in the store for MAX five minutes and were told we "needed to leave IMMEDIATELY" because there was a bridesmaid party coming. It's fine if there was another event scheduled but we were talked to very rudely by the owner and did not feel welcomed at all. Also all the dresses were at least $400. Needless to say I would absolutely not recommend this store. read more