Been using Alana for the past few months. Went to her while she was in beauty school and happened…read moreto find her at Attitudes. This episode occurred March 22; I've waited to see if any response would be received from the salon owner, hence the review delay. First 2 hair dyes went well. On third dye visit discussed Brazilian Blowout. She said she had learned the process in school and someone at the salon offered to let her use her product, so we scheduled the blowout a couple of days later. When I arrived home after the 3rd dye, I realized you could tell my roots had been dyed; they were a different color from the rest of my hair. I pointed this out when I went back for the blowout, and the stylist in the next chair suggested she use Gray Magic next time. The blowout process did not feel like other times - I've been having this process done to my hair every 3-4 mon for the last 13 yrs, though finding someone in UT to do it consistently has been a challenge. I've actually flown back to TX a couple of times to have it done and I keep a supply of all the aftercare products at my house for use every time I was. The shampoo Alana used foamed, which blowout shampoo does not foam, and the flat iron process felt like it was breaking my hair. When it was over, it was nice, and I paid $200 (incl tip) for the 1.5 hr process and went home with my fingers crossed. Got caught in the rain that afternoon, and woke up the next morning to a blowout fail. Sent a pic to Alana with a text of my obvious dissatisfaction going that weekend to my niece's wedding in FL with a bad dye & blow out, and asked her to cancel my future dye appt. Her response was to say how frustrating that must be, apologized for any inconvenience and wished me luck with my hair in the future. She explained it was her understanding it would not get rid of curl, only frizz. Since I have a camera roll FULL of straight hair pictures, and references from my prior stylist that flat is VERY achievable for my hair, "understanding" interprets to me as, "someone told me...I read it...I don't have experience but..." I took my husband's advice to calm down before writing anything and clipped my hair up for the wedding. Monday, April 3, I called Brazilian Blowout again for further clarification. (I had spoken to them the day I discovered the fail as well.) After explaining the situation and the outcome, they said it sounded like user error. I then called the salon and Alana answered. I asked to have the salon owner call me. Today is Friday; no response. I will update if one is received.

Got my Hair done by Becky for my senior pictures and graduation she did so good! Highly recommend…read moreher