After many years of not seeing my Optometrist, I had a full eye exam done at Valley Eye Care in…read moreGardnerville. I felt lucky coming out of the appointment (Dr. Amanda Brewer) with a healthy eye opinion and a reasonable progressive prescription. After a few months of using my new spectacles, I noticed that my eyesight was actually getting worse. So back to Dr. Brewer I went to look at my prescription. What she found instead was that my cataracts had grown, and it was time for surgery. She then referred me to Dr. Caleb Morris at Nevada Eye Consultants. Nevada Eye Consultants is quite an operation, full of patients, doctors, and support staff. I was efficiently shuttled from room-to-room including another eye exam, some follow-up, 1:1 time with Dr. Morris, and the insurance person. This experience kind of reminded me of taking my then step-daughter to the Orthodontist to see if braces were required. The visit being 1 part Doctor and an equal part being treatment and financing options. I thought Dr. Morris was great and as another review rightly stated: From consultation to surgery day and follow up- professional, clean, communicative. Note that Surgery is done next door at the Eye Surgery Center of Northern Nevada.

Recommended by a coworker. I was scheduled pretty quickly for my initial appointment 2 days…read morelater... 5 days later did official eye measurements for my cataract surgery... cataract surgery 28 days later, will update that at the end of the month once it happens. They have diffrent levels of cataract surgeries i opted for the lowest one my insurance covers. The other levels is cash price on top of the insurance.

Less than 1 star. Zero compassion. May be skilled, which is why I chose him to do a vision…read morecorrection. He completely rushes to either get more patients in or doesn't care enough to spend time with the patient. Essentially it felt like my eye was being electrocuted to create breathing holes for a lense implants. I was pulling away unconsciously because it hurt, alot. He said if I kept doing it then I should reschedule which would postpone a surgery date. I said no, I wanted to do it it just hurt a lot. He didn't mention it would be painful. No words of comfort or reassurance that it was okay, just a I want to be done with you. I kept still with tears flowing out of my eyes and felt so degraded, it was the most barbaric experience. It is a serious level of vulnerability trusting someone with your vision. In this case higher knowledge and skill set does not equate higher consciousness.

The staff treated me like a family member. They answered every question and then some I hadn't even…read morethought of. They gave me best & worst case scenario up front so there would be mystery about how I could feel after LASIK. They did not want me to have any surprises. The staff called me prior to my surgery to make sure I didn't have any questions or issues and to remind my of the prescriptions I needed to take and how to take them. My mom and daughter were able to watch the procedure while it happened (remote TV screen). The staff was accomodating to them and answered their questions as the procedure was happening. The next day my vision was examined at 20/15 with no issues at all. The staff at Nevada Eye Consultants is unbelievable!!!!! I am glad I trusted my eyes to them.

Dr Freidlander, Dr. G and Rob Welch the nurse and the office staff are very efficient and caring…read more Thank you, Dr Freidlander for taking good care of me these last few years with my AMD I highly recommend Nevada Retina associates.

My experience with Nevada Retina Associates was incredibly frustrating from start to finish…read more They repeatedly "lost" my referral (even after it was sent multiple times), don't accept emails, and made me wait nearly a full day just to confirm they had it. They also refused to schedule my appointment without insurance info, only to tell me after I arrived that they don't take my insurance. They charged me $500 upfront, then later said the visit was only $130. I was also forgotten in an exam room for 40 minutes, and the front desk had no idea where I was. To make matters worse, my insurance later confirmed this office actually DOES accept my plan, which means my out-of-pocket cost should have only been $50, and they aren't willing to refund me immediately, as they did with the $500. Now have to wait for them to process this mess via the insurance. So no follow-up, no accountability, and now I have to start over with another doctor and pay again. And when I spoke to the billing person, Shannon. She was very rude. I had to remind her that if the shoe were on the other foot, she would feel differently. Completely disorganized and unacceptable for a medical office dealing with serious eye issues. I would strongly recommend going elsewhere.

Dr, Freeman is skilled and caring professional who is also Navy officer. His officers are eye…read morepleasing; He has been voted to be 2025 The Best Eye Doctor in Reno.

Dr. Freeman and his style and service are phenomenal!!! I have gone from not being able to see…read moreclearly without glasses to a whole new outlook on everything. I elected to have the " Light Adjustable Lenses" cataract surgery and can't be happier. Thanks Dr. Freeman and your wonderful staff for the most incredible experience.

The staff and Dr Westafer at Sierra Nevada Eye Center are incredible. I called with an urgent need…read moreto be seen and they got me in same day. The receptionist who took my call, the front desk staff, and intake nurse were all incredibly nice, calm, friendly, and patient with me. I wish every doctor's office had staff like this. I was seen by Dr Westafer and he conducted a thorough eye exam and answered all my questions and concerns. His style is very direct but that's fine with me... not trying to be friends with my eye doctor. He referred me to an ophthalmology neurologist to support my specific issue and assuaged me that I really had nothing to be concerned about. I feel super confident in his exam and the diagnosis. I absolutely recommend this office and Dr Westafer to others. Such a great experience.

After having a horrendous experience with another surgeon in Reno (with another practice - His/her…read morelast name may start with an A, B, C, or D), I went to Dr. Westafer. My first cataract surgery went so poorly that I waited 3 years before having my other eye done by Dr. W. Dr. Westafer is a very busy guy, but when he sees you, you have his complete attention. He explains everything and answers your questions fully. His office and surgical facility are state of the art as far as I can see. Lots of fancy equipment. The surgery went great and my vision is now 20/20. I highly recommend him.

Dr. Hong has been amazing to help diagnose my daughter's lazy eye when she was 4 years old. My…read moredaughter is now 23, and finished her degree in English. Her office is always clean and the staff is friendly and helpful. Dr Hong has also seen her through her college years for which I am grateful.

Dr. Hong and her staff, 5++ stars! Highly recommend and we are lucky here in Reno to have her…read morepractice. When my son had the 'incident' we were a little confused about what to do. it was quite serendipitous that we already had appointment with Dr. Hong for two days later. He was accidentally shot in the eye with the desiccated Orby, and was fortunate enough that somebody on site had a family member that worked in an optometrist office. We got in to see her, and was immediately referred to Dr. Hong. Fortunately, there was no waiting as we had an appointment with her the next day. The office is wonderful, it is pediatric so clearly serves all of the youngsters. The staff put you at ease immediately, and there is plenty for the young ones and littles to do. The assistant that called us back was just wonderful. My son was quite nervous and scared, at 15. He would never admit that, and she was just very gentle and calming. Dr. Hong herself is amazing! She was so very thorough, disseminated a lot of information that was easy to understand. Made sure that he understood what was going on and understood what he needed to do to care for his eye. She explained everything so well, and really put us both at ease. An eye I injury can be really scary, especially to somebody so young with a lot of years ahead. She sent us out with clear directions, he was really good and following them. They had us back for a follow up and everything was looking better. We have yet to see her one more time for a final follow up, and hopefully close this file. For something that started out so scary, Dr. Hong put it at ease, and turned it into a far better experience than it could have been.

Dr Ko is knowledgeable and professional. Everyone is…read moreexceptional and helpful. An ongoing issue for over a year was resolved in one visit.

Wow, this place is a literal cluster-f@ck. My wife had an appointment at 8 am (the time they open)…read more We watched them open the doors. She walked in and checked in. 47 minutes later, still sitting in the waiting room along with half of Reno. This place looks like Grand Central Station without the charm. Are we waiting for them to finish patients from the previous day?!? Either the care providers are MIA, screwing around in the back, or the staff doesn't know how to get the day started. This is about as professional as a 6 year-old's birthday party at Chuck E. Cheese.

I visited Dr. Plecha's office for my annual eye exam. When I arrived at the office, the waiting…read morearea only had two other people and they checked-in ahead of me, for a little bit, I had the whole waiting area to myself. After being shown to the exam room, Dr. Plecha walked; he's always been friendly and he performed the eye test professionally; everything was very clinical. His assistants were very reserved and polite; overall, my visit was a positive experience.

This office is either incompetent, negligent, fraudulent , or all three. The problems started…read morealmost a month ago. I called the office based on a referral from my primary care provider to stay 'in network' to ensure I was covered by insurance. I asked if I was covered, provided my insurance plan name and number, was put on hold, and then told I would just owe a co-pay for the visit. I was very explicit too because I told them I was out of work at the moment and can't afford to pay for extra expenses. Since they said I just had a co-pay, I agreed and scheduled the visit about 3 weeks later. The week prior, I called to confirm they received the referral and confirm I was covered. They indicated they had not received the referral even though two weeks had passed. I called my primary care provider and confirmed they had sent it originally, but also asked them to fax it in again and specifically to ensure it referred to the specific issue I was being seen for to ensure I was covered. I show up the day of the appointment and confirmed before doing anything else that they did in fact receive the referral. However, as I filled out the paperwork I noticed they listed me as uninsured. I immediately asked one of the customer service reps at the front desk that in fact I had insurance and you had previously confirmed I was covered for the visit. They said 'yes no problem we have your insurance information, you are good to go'. I then met with the doctor and as I left I asked front desk that I needed to pay my co-pay for the visit and they said 'oh there is nothing at this point we will bill your insurance and whatever they don't cover you will owe'. I then got very concerned and said I was told it was just a co-pay for the basic office visit. They refused to tell me how much they were going to bill. I told them right there that wasn't right because I could have shopped around if I had known I wasn't covered and said to them I hope there isn't a huge bill because I am out of a job right now. While the overall exam and procedure the by Dr. provided was smooth, I noticed after the fact that what was done on one eye was also not done on the other eye and that other eye was not doing as well as the eye that was taken care of. In reality both eyes should have been done since I'm pretty sure for that procedure, both will be billed. I then called in the next day to request another appointment to address the other eye, but said I needed to confirm what the cost would be since there is no way I'm going to come in again with the possibility of not being covered by insurance. They refused to indicate the cost and the rep on the phone unwittingly spilled the beans and said 'oh it doesn't look like your insurance is covered because you have a deductible'. I said, I know that, but I do have co-pay coverage for 'specialist' office visits and since this was a referral for a specific eye issue and your office originally said I was covered with just a co-pay, BEFORE I SCHEDULED, that this was completely wrong. They argued with me about this for a bit, and but then reluctantly agreed to confirm what the cost of the next visit would be and would call me back the next day. Well, it's been over a week and I never got a call back. I'm pretty sure they will never call me back. I'm now waiting for what could be a bill I can't afford and am in limbo about what to do next with my other eye. This office needs to get its act together. I now get the impression that front office staff are just following standard operating scripts to just tell people they are covered and do whatever it takes to get them scheduled to bring in new business. Federal law requires 'no surprise billing' as of a few years ago and since I had on several occasions asked and confirmed I was covered, they likely broke the law. Crazy that before this law, medical providers could in fact intentionally not disclose all costs up front for elective services, but not anymore. What ultimately this robbed me of was being able to shop around since this was a 'referral' and I could have asked other out of network providers what their real cost was for this basic exam and procedure was and then either choose the best provider based on cost, or choose not to do it all if could not afford it.

I have to say that Doctor Friedlander is an amazing eye Doctor. He was the most caring person I've…read moremet. I would highly recommend him. The staff was fabulous!!!! I read the reviews about waiting but I guess I was lucky cause all 6 times was perfect.

I feel incredibly fortunate to have found such a kind, patient and passionate doctor. She goes…read moreabove and beyond. She really takes the time to listen and come up with the proper plan of care. Dr Laxalt feels like apart of the family. She is so intelligent, thoughtful and caring, truly the epitome of what a doctor should be!